Customer Reviews for Town Center Amoco
(U-Haul Neighborhood Dealer)

812 reviews

10855 Town Center Blvd   Dunkirk, MD 20754

(410) 286-8827

Location Hours

  • Mon-Sun: 8 am - 7 pm

Services at this Location:

Contact Us

(410) 286-8827

10855 Town Center Blvd
Dunkirk, MD 20754

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The picking up process was fast and easy but the truck was dirty on the inside. There were crushed up chips everywhere and a lollipop stuck to the seat.

William H. 
Rating:
5.0

Customer did not leave a comment.

richard A. 
Rating:
3.0

No gas cap on truck

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

Deborah P. 
Rating:
5.0

The online app was a little off on current inventory and I received a message asking if I still wanted the trailer an hour into the rental.

Hugh M. 
Rating:
3.0

Paid cash when returning truck- could not figure out how to print reciept for me.

ronny B. 
Rating:
5.0

Outstanding customer service from Kerry Mangold!!!

Mary R. 
Rating:
4.0

The equipment that was selected online wasn't all there but to be honest that turned out to be a benefit as I didn't need one piece so I saved money. At first the employee seemed annoyed that I was asking questions but ultimately they got me what I needed and the record was correct (only being charged for what I used). I would use this place again.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Jeffery W. 
Rating:
5.0

Customer did not leave a comment.

Denise S. 
Rating:
1.0

I made a reservation for 8am. I go there and I'm told the lady who handles rentals isn't coming til 9am. I waited around til 9 and the cashier said he called her and she's still at home. They ended up taking care of it without her. The tank was less than 3/4 full in the truck. I barely drive it but put $20 in the tank and returned it. I now see that I've been charged $93 somehow. The whole experience was a total joke and I'd like to be forwarded a receipt so I can see how I'm being charged $93. They couldn't give me one at the location for some reason. If it's for fuel I'm going to go in there and demand it be taken off my bill. How in the hell does someone make a reservation for 8 and can't be given a key til 9:15?

Kevin M. 
Rating:
3.0

The young boy who helped me was rude, mean, and clearly didn't want to lift a finger with this rental. Because he was so ride, I wouldn't use this place ever again.

Lori S. 
Rating:
3.0

Customer did not leave a comment.

Lennie D. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
3.0

Customer did not leave a comment.

Clifford C. 
Rating:
4.0

Customer did not leave a comment.

paul M. 
Rating:
5.0

Excellent , prompt service.

LAWRENCE P. 
Rating:
5.0

Customer did not leave a comment.

lawrence R. 
Rating:
3.0

They seemed surprised I was bring a truck back. Did not do a fall walk around vechle to inspect for damages. Did not could returned pads. Was not able to resolve a billing question and I had to call U-Haul. People were very friendly.

Adam R. 
Rating:
2.0

Gas station no signage about drop off or pick up for that matter

Johnny A. 
Rating:
5.0

Trailer is older model and had hole in front and leaked around door. Rubber chain keepers were broken and one missing. Also had to bolts sticking up from floor

James C. 
Rating:
5.0

I picked the truck up at 12 noon

Alicia C. 
Rating:
2.0

Did not answer phone. Vehicle had tire light on.

Angela S. 
Rating:
1.0

Truck was dirty, mirror was duct tapped. Truck was trashed overall

Ryan W. 
Rating:
2.0

Trailer was completely full of leaves and trash

Cristina L. 
Rating:
1.0

This experience was terrible overall. The uhaul itself was fine, but the check out and check in process was miserable!!! First, when i resereved the truck i reserved it for the Dunkirk location. Then I got a call that they couldn't do it there and they asked us to switch it to the owings location. THEN i got an email that sent me a confirmation for a third location in hungtingtown! So after switching the location 3 times, I get another notification on my phone saying that the car was now available for pickup at the dunkirk location. Talk about giving the run around! It got worse from there. I reserved a furniture dolly and another dolly. When we went to pick it up, they did not have any of the dollys I paid for. My husband had to argue with them to get the dollys and finally did. When we get home, we notice they gave us the WRONG dollys. We needed the furniture one, not the appliance one! So we had to make due lugging furniture with a dolly that wasn't equipped for the task which made things so difficult. But still it gets worse...when we go to turn in our truck after hours through the app, the app requires us to padlock the dollys in the back of the truck...except we were never provided a padlock! It was after hours so no one was there to help. We couldn't just leave it in the truck unlocked because if it was stolen we would be held liable for hundreds of dollars! It took us an hour of holding on the phone line to get a hold of customer service who finally told us to just stick it in the front seat and lock it there. There were no instructions on where to drop off the keys, took forever to find the dropbox. Overall the customer service and experience was terrible from start to finish! I HATED it and wish I could get my money back for the dolly they never provided that I paid for.

Matthew M. 
Rating:
1.0

The customer service is some of the worst I've ever seen, I've been to many of U-Haul location but this is one of the absolute worst. I do not recommend and if there's any other option use it.

nicholas K. 
Rating:
3.0

Customer did not leave a comment.

Kevin R. 
Rating:
3.0

Customer did not leave a comment.

Joseph N. 
Rating:
2.0

Though the location initially smelled good upon entering, when i got back to my vehicle, my clothes smelled like they were put in a fryer and all i could smell is grease.

Mario B. 
Rating:
5.0

Customer did not leave a comment.

charles S. 
Rating:
3.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
3.0

Gas station UHauls are the worst. How can you improve when the person doing the U-Haul transaction is also the person manning the cash register for a busy gas station.

Jeffrey Ryan H. 
Rating:
5.0

Customer did not leave a comment.

Christian S. 
Rating:
4.0

I live in St Mary's Co, would've like to pickup there instead of 45 minutes away in Dunkirk, extremely inconvenient.

SHANNON J. 
Rating:
4.0

Equipment ready to go, great rental rate, fast paperwork as good an experience as possible..

PATRICK R. 
Rating:
3.0

We were supposed to given a 10% military discount. When we returned the truck the computer system was down. The rep siad he will email us the recipt. When we got the reciept he forgot to honor the military discount. When we called asking them to update the invoice to reflect the discount he said he could not but to call coorperate to get them to fix it. We called corporate twice on 25 July and waited for over 30 on hold until the U-haul line abruptly disconnected us after telling us to call back at slower time. Not happy at all with the customer service. The $98.00 truck ended up costing us over $250 after mileage was added in. Will not rent from u-haul again to pick up furniture locally. but the check out person was having computer problems

Brian G. 
Rating:
4.0

Customer did not leave a comment.

Seth R. 
Rating:
3.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
2.0

No ac in the truck which really sucked. It had some garbage under the set, had a cup between the cab and box little things they missed. Lady cashier was rude. There a was a longer hair guy there both days and he rang me in and out which was great. If it wasnt for him the experience would have been even more horrible.

James S. 
Rating:
4.0

Good service, better than most by far. Thank you

Christopher J. T. 
Rating:
5.0

Customer did not leave a comment.

paul H. 
Rating:
4.0

Customer did not leave a comment.

Andrew G. 
Rating:
4.0

Everything was great except for the fact that the trailer registration was expired. That is not very comforting when starting a trip across the country.

Stephen E. 
Rating:
5.0

Very good experience

Linda S. 
Rating:
4.0

I dropped the truck off the next day using their key box. They say they don't have the keys and will not answer or return my calls to try and resolve the issue.

David P. 
Rating:
5.0

Customer did not leave a comment.

Leonardo A. 
Rating:
2.0

Customer did not leave a comment.

Marissa C. 
Rating:
4.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Shannon W. 
Rating:
4.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Make all your locations just like town center amaco

Gary R. 
Rating:
2.0

Very rude on the phone and in person. Like we were a bother to them

Brent L. 
Rating:
1.0

I never even picked up the truck and you charged me. How?! Thanks calling corporate!

joseph L. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Great staff and my go to place for UHaul rentals.

Dale M. 
Rating:
4.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

There was no electrical connection available to reach my tow vehicle. In order to connect to the electrical connection on the rented u-haul trailer the borrower would have to have a jump cord of about 4 feet long to reach from the electrical connection on the rented item to reach the back of their tow vehicle. Poor planning if you planned on towing the u-haul trailer after dark. ;o(

Wayne L. 
Rating:
5.0

Notify the next customer of any changes in reservations in a better time frame. I was not notified that my prior reservations were canceled and the trailer I reserved was not going to be at my first location, and then they closed my first reservation location closed early before my scheduled appointment and did not even call me to Inform.

Wendell M. 
Rating:
5.0

Very quick and convenient service.

Lawrence K. 
Rating:
3.0

Place was average, nothing different from other U-Haul locations. The truck was not cleaned out from the previous renters, but was not that dirty either. The oil light was on when I started out, so maybe it was time for an oil change, not sure, did not read the operator manual. Nice truck, a few bangs, but ran good.

robert J. 
Rating:
5.0

Easy peasy and delightful staff

Gilbert L. 
Rating:
5.0

Customer did not leave a comment.

bryan W. 
Rating:
4.0

No ramp in the truck And no information on drop off site when there were 3 in the area!

david A. 
Rating:
5.0

Customer did not leave a comment.

Brian Q D. 
Rating:
5.0

Great customer service!

Beth C. 
Rating:
3.0

Allow for a time frame to pick up the vehicle in case schedules change.

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
1.0

Trailer was not cleaned out, the staff at the gas station made it seem like I was an inconvenience for renting a trailer. Another issue is that not all staff is not trained on how to handle Uhaul rentals therefor I had to wait for a clerk that was qualified to handle the rental process. When I returned the trailer to the same location another employee proceeded to say F*** a Uhaul rental when I was trying to return the trailer. I will no longer use this facility for any future Uhaul rental or will Uhaul be first on my list to rent from again.

Tommy S. 
Rating:
3.0

The cargo area was dirty & the lights in the cargo area didn't work.

Cynthia M. 
Rating:
5.0

N/A

Yantzy A. 
Rating:
3.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Debbie M. 
Rating:
4.0

Customer did not leave a comment.

Kel C. 
Rating:
4.0

Customer did not leave a comment.

jim J. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

When UHaul revises pickup location include a note that the location HAS been revised. We were notified of a pickup location that was other than the one I had requested but the notification made no mention that this was a revision, so I was concerned that it was a mistake. Then all of the contact phone numbers I received from UHaul were either unanswered or unavailable. Very confusing.

Victor S. 
Rating:
5.0

The folks at this BP are wonderful. Very easy to do business with.

Pam B. 
Rating:
3.0

The storage part of the U-Haul was dirty & the lights inside of the storage area didn't work.

Cynthia M. 
Rating:
3.0

It's location is in a gas station, which means no privacy one employee had to keep walking pass its so confined she brushed unto me each time.

tia S. 
Rating:
3.0

Customer did not leave a comment.

Edwin P. 
Rating:
1.0

Staff were very unprofessional, not wearing a uniform, not knowledgeable about drop off location. Staff were not helpful

faith O. 
Rating:
3.0

I ordered moving blankets through my online reservation but when I arrived at pickup location was informed they didn't have any.

Victor S. 
Rating:
4.0

Customer did not leave a comment.

john L. 
Rating:
5.0

Customer did not leave a comment.

Fabio G. 
Rating:
5.0

It is not and never has been an Amoco station for the last 20 years. It is a BP station.

John F. 
Rating:
4.0

Customer did not leave a comment.

STEVE S. 
Rating:
4.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

They had just the trailer I needed.

Robert F. 
Rating:
3.0

Back of truck was not swept out when I received it. Toys from previous renter were still left in it

Nicholas W. 
Rating:
5.0

Very smooth process. Professional service. Excellent experience.

Todd G. 
Rating:
5.0

Customer did not leave a comment.

George R. 
Rating:
5.0

Great service, nice people, no problems whatsoever.

William F. 
Rating:
5.0

The 6 x 12 is a little bit heavy, a chock or block to rest the tongue upon would assist in hooking the trailer to a vehicle. The staff was very helpful and kind.

John L. 
Rating:
3.0

I had to disconnect and put the tow dolly away by myself without help or guidance

Marc E. 
Rating:
1.0

Customer did not leave a comment.

Cynthia C. 
Rating:
5.0

I rented a 6' x 12' enclosed trailer, which was extremely heavy, and had no tongue jack/stand. This made hitching the trailer up extremely difficult, straining my back prior to needing to move dozens of boxes and household goods. Not an ideal situation for most of Uhaul's clientele.

Robert S. 
No reviews have been submitted for this location.

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