Customer Reviews for Town Center Market
(U-Haul Neighborhood Dealer)

Rating:

1.0

Got charged over $60 for an extra day even though I dropped the truck off after I had it for less then 12 hrs. Location was closed, but I did call uhaul to confirm the drop off. So instead of paying $208 i paid almost $300 including the gas I put in! I'm beyond pussed off and will probably not use them again! I'm a single.Mom and dont have the money to be taken from me for this kind of BS

Rating:

1.0

Trailer was dirty inside I had to wash it out before I put my stuff in it. No one helped hookup the trailer and verify the lights all worked. Poor place

Rating:

4.0

There was no help offered when picking up the trailer although I did not need help since I own several trailers and experienced with them.

Rating:

5.0

Nothing the people here are so willing to help you and make everything work for you we need more people like the ones that work here they are so friendly and helpful

Rating:

5.0

Having the gas station as the U-Haul business eliminates having to go out of the way to get gas before returning the truck! The U-Haul employees I encountered were very kind and helpful, can't beat that!

Rating:

5.0

A perfect rental experience form start to finish!

Rating:

3.0

The key drop box slot was not big enough to store the key to the cargo van. We had to provide it to the gas station attendant at the location. Also, the van showed 3/4 of a tank but the gas was overflowing out of the tank when trying to get it to full. Now I had to pay $13 more to u-haul for not returning to a full tank. Not fair, and not my fault.

Rating:

5.0

Nothing that I see everyone was Great and Nice that’s why I keep going back to them

Rating:

3.0

Staff some what rude There were two trucks on site I asked him which on his response was “look at the number on the side right side of the truck and key I also told him I was returning to another location beach storage but did not do I received a text alert from AMX that I was going to be charge 299

Rating:

1.0

When I arrived, it wasn’t any clear part as to where to put the key. The staff seemed confused when asked.

Rating:

3.0

The wheel straps on the auto trailer had been worn down and too short. During transport the straps came undone. This was extremely dangerous. I had to stop and purchase additional straps. The auto carrier was in poor and dangerous condition.

Rating:

2.0

A Gas Station is a bizarre place to drop off a U-Haul truck rental. No signage and the person who did the final transaction/inspection was the same lady stocking chips and candy bars. Which is normally whatever, but she was cold and standoffish the entire time, barely even addressed me.

Rating:

3.0

Mobile sign in was terrible. All the information required should have been vetted before the time of pick up. My time that I paid for was wasted by the drivers license check etc.

Rating:

3.0

Educate the people in people skills.

Rating:

5.0

Did virtual drop off, so no interaction with personnel, but drop off area was easy to access and easy to find.

Rating:

5.0

Very good experience. I would do it again!

Rating:

5.0

Although it was a good drop off, we got charged for extra miles, due to U-Haul sending us to a second location at pick up. I will be disputing and am very frustrated.

Rating:

3.0

It was a little confusing on how to do the pick up before they opened but I was able to be helped. It's a busy gas station

Rating:

1.0

This is a review of my Uhaul experience overall not just the location. Reserved the truck for pick up and drop of at this location, was notified a day prior the pick up location was changed to Home Depot 10 miles farther up the road. Arrived the day of pick up only to see zero U-Haul trucks in the parking lot. Pull out the phone to call U-Haul and had another pick up change that morning, farther up the road. Went there only to find they were closed the 4th and 5th of July for the holiday. Called U-Haul and after being on hold for 15 minutes was told they would have to transfer me to a regional office, 10 minutes later a young lady named Amy answered.i explained what happened, she apologized for the complete run around I endured trying to get the truck. She then said she would look in the system to find me a truck, which she did within 2 minutes! Amazingly it was at the original location in Dunkirk, MD that I requested! Back to Dunkirk I go. The lady apologized, stated she would put 20 miles free for the in town rental and would give me a 10% discount for being retired military when I returned the truck the next day. Fast forward to the next day, the move is complete and back to Dunkirk I go to turn the truck in. Gentleman states the truck isn’t in the system and I can’t turn it in at this location. I ask where I needed to go and he stated he didn’t know. I requested he call U-Haul and find out, he did and stated I needed to take it to a location in Owings MD. I explained to him the lady yesterday told me to bring it back here and I was not taking it elsewhere. I requested he call U-Haul again and get this resolved. He called, no one answered and he stated there was nothing else he could do. I get my phone out, call U-Haul and finally get the truck turned in at that location. They did not honor the free mileage or the military discount. This was the most horrendous time I have ever had renting a vehicle in my entire life! U-Haul completely failed. Time to look for a Penske rental next time!

Rating:

5.0

I appreciate the people that took care of me getting the truck !!

Rating:

4.0

Good service from this location. The only thing we were unable to do is move the driver mirror. Otherwise, thank you.

Rating:

5.0

Very good service I appreciate it very much !!

Rating:

5.0

Have Vans and 20' trucks for more options but service was AWESOME!!!

Rating:

5.0

Everything went smoothly, site support was great. Would recomend to others. Brett

Rating:

4.0

Quick, convenient. Dropped off after hours, but was not clear on return procedure. Had to follow up with a call the next day..

Rating:

3.0

When dropping off the equipment the area it was supposed to go was blocked by a truck.The attendance got a little angry at me for parking it in front of another piece of equipment but there was nowhere else for me to put it. They need to regulate thier parking arrangements better instead of taking it out on the customer.

Rating:

5.0

This was the easiest and smoothest rental experience I’ve ever had with uhaul.

Rating:

5.0

It was a quick easy process. Any question I had was always answered with so much kindness.

Rating:

4.0

Assist with pick up if a trailer of any type.

Rating:

1.0

Not easy to find the location or the drop box.

Rating:

1.0

The clerk is very rude. She leaves me a nasty language on my voicemail. We don’t know the this location don’t take truck after 7:00pm and no one told us about it and my reservation said before 9:30pm. We came in this location about 7:20pm and she seems annoyed and said we can’t leave cause we made the reservation online. We don’t want to come back tomorrow and we didn’t have time to fill up the gas. Here is her voicemail for me: 13018121640 Deposited a new message: "Mister, this is Audrey at the um U haul dealership. You forgot to put the gas back in there. They're going to charge you. I'll give you 15 minutes to call me back. Go straight to fucking the." Click here: 14699825000 to listen to full voice message.

Rating:

5.0

Customer service was wonderful. I would refer them to everyone I know. Thanks for everything

Rating:

5.0

Friendly helpful staff

Rating:

3.0

Hire an agent that’s more costumer friendly

Rating:

3.0

Unhelpful staff. No assistance in moving trailers in order to be hooked up or to be placed into a stall when returned. Trailer stands/movers recommended.

Rating:

5.0

All cargo trailers should come with a wench just in case of break downs. Trailer would have been too heavy for me to lift off of my hitch. That is my only complaint. Every thing was great other than that.

Rating:

5.0

Very easy check out and return. Very affordable

Rating:

5.0

Fast and friendly service.

Rating:

3.0

The location is convenient, but the office is tough to find. That’s because the office is also a gas station. It’s very confusing. There is not much of a selection of trucks/trailers. This place is handy because it’s the closest location to me, but if I needed anything other than a single day trailer or truck rental I’d go to a full service location like the one in Annapolis.

Rating:

3.0

No rental tools ie dolly, appliance dolly, blankets, all i paid for in the reservation. None of that was available. Truck was dirty both in the cab and the box at the time of rental. I swept it out prior to return.

Rating:

5.0

The people who work here are always fun and courteous. It is one of my favorite places to use!!

Rating:

5.0

Agent was very helpful.

Rating:

3.0

Friendly amd efficient staff. However, this location is on a busy intersection and not well marked as a Uhaul location.

Rating:

2.0

The employees didn't know how to make a reservation for customers who walk in. I was told go online and make my reservation. They did give me the truck description ( jh) is what I needed , the 26 foot truck. Overall it seemed that renting from them was not a important to them.

Rating:

5.0

Trailer 1089A has a bad wiring harness that doesn't make a strong connection

Rating:

5.0

The folks I met with could not have been more pleasant and easy to deal with! Highly recommend Dunkirk Town Center Amoco!

Rating:

5.0

This U-Haul agent was very helpful and organized, we requested a short term immediate pickup without a reservation and they were able to fulfill our needs. Thank you for effort

Rating:

1.0

Fire the rude dude. Also have trucks at location that the requested pickup location. I had to go 30 mins in the opposite direction. Just to get truck to moving site ate my included milage. This was not a benefit to me.

Rating:

1.0

I was called three days after dropping off my uhaul to ask if I still had it because they had never close it out. I had already did the check out online and dropped the keys in the dropbox. I then received a phone call today, which is over a week later saying I was being charge for gas when the gas tank was at the same place it was when I received it

Rating:

3.0

There was trash left in the cab from previous renter.

Rating:

3.0

Not the friendliest place.

Rating:

1.0

The maintained the truck cleaness..tires. engine lights ...we pay good money to rent that truck and it should be in excellent condition the truck number at that location is1305 we will not come back at this location

Rating:

5.0

Did Great, Thanks for the 7PM drop off