The help provided at this location was pretty bad. I asked the clerk whether or not the trailer had electron brakes to determine if I needed additional electrical hookups. He was clueless and seemed bothered by my question. I finally got him to walk out to the trailer as I thought maybe that would make a light go off in his head. No Luck. I finally realized that the trailer had a brake that would be activated if the trailer became detached from the truck. When I asked him what the thing on the front of the trailer was, I was told it was a shock absorber.Jack M.
Moving Truck Rental in Dunkirk, MD at Town Center Amoco
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Dunkirk, MD 20754
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The picking up process was fast and easy but the truck was dirty on the inside. There were crushed up chips everywhere and a lollipop stuck to the seat.William H.
No gas cap on truckCHARLES S.
The online app was a little off on current inventory and I received a message asking if I still wanted the trailer an hour into the rental.Hugh M.
Paid cash when returning truck- could not figure out how to print reciept for me.ronny B.
Outstanding customer service from Kerry Mangold!!!Mary R.
The equipment that was selected online wasn't all there but to be honest that turned out to be a benefit as I didn't need one piece so I saved money. At first the employee seemed annoyed that I was asking questions but ultimately they got me what I needed and the record was correct (only being charged for what I used). I would use this place again.Ryan B.
I made a reservation for 8am. I go there and I'm told the lady who handles rentals isn't coming til 9am. I waited around til 9 and the cashier said he called her and she's still at home. They ended up taking care of it without her. The tank was less than 3/4 full in the truck. I barely drive it but put $20 in the tank and returned it. I now see that I've been charged $93 somehow. The whole experience was a total joke and I'd like to be forwarded a receipt so I can see how I'm being charged $93. They couldn't give me one at the location for some reason. If it's for fuel I'm going to go in there and demand it be taken off my bill. How in the hell does someone make a reservation for 8 and can't be given a key til 9:15?Kevin M.
The young boy who helped me was rude, mean, and clearly didn't want to lift a finger with this rental. Because he was so ride, I wouldn't use this place ever again.Lori S.
Excellent , prompt service.LAWRENCE P.
They seemed surprised I was bring a truck back. Did not do a fall walk around vechle to inspect for damages. Did not could returned pads. Was not able to resolve a billing question and I had to call U-Haul. People were very friendly.Adam R.
Gas station no signage about drop off or pick up for that matterJohnny A.
Trailer is older model and had hole in front and leaked around door. Rubber chain keepers were broken and one missing. Also had to bolts sticking up from floorJames C.
I picked the truck up at 12 noonAlicia C.
Did not answer phone. Vehicle had tire light on.Angela S.
Truck was dirty, mirror was duct tapped. Truck was trashed overallRyan W.
Trailer was completely full of leaves and trashCristina L.
This experience was terrible overall. The uhaul itself was fine, but the check out and check in process was miserable!!! First, when i resereved the truck i reserved it for the Dunkirk location. Then I got a call that they couldn't do it there and they asked us to switch it to the owings location. THEN i got an email that sent me a confirmation for a third location in hungtingtown! So after switching the location 3 times, I get another notification on my phone saying that the car was now available for pickup at the dunkirk location. Talk about giving the run around! It got worse from there. I reserved a furniture dolly and another dolly. When we went to pick it up, they did not have any of the dollys I paid for. My husband had to argue with them to get the dollys and finally did. When we get home, we notice they gave us the WRONG dollys. We needed the furniture one, not the appliance one! So we had to make due lugging furniture with a dolly that wasn't equipped for the task which made things so difficult. But still it gets worse...when we go to turn in our truck after hours through the app, the app requires us to padlock the dollys in the back of the truck...except we were never provided a padlock! It was after hours so no one was there to help. We couldn't just leave it in the truck unlocked because if it was stolen we would be held liable for hundreds of dollars! It took us an hour of holding on the phone line to get a hold of customer service who finally told us to just stick it in the front seat and lock it there. There were no instructions on where to drop off the keys, took forever to find the dropbox. Overall the customer service and experience was terrible from start to finish! I HATED it and wish I could get my money back for the dolly they never provided that I paid for.Matthew M.
The customer service is some of the worst I've ever seen, I've been to many of U-Haul location but this is one of the absolute worst. I do not recommend and if there's any other option use it.nicholas K.
Though the location initially smelled good upon entering, when i got back to my vehicle, my clothes smelled like they were put in a fryer and all i could smell is grease.Mario B.
Gas station UHauls are the worst. How can you improve when the person doing the U-Haul transaction is also the person manning the cash register for a busy gas station.Jeffrey Ryan H.
I live in St Mary's Co, would've like to pickup there instead of 45 minutes away in Dunkirk, extremely inconvenient.SHANNON J.
Equipment ready to go, great rental rate, fast paperwork as good an experience as possible..PATRICK R.
We were supposed to given a 10% military discount. When we returned the truck the computer system was down. The rep siad he will email us the recipt. When we got the reciept he forgot to honor the military discount. When we called asking them to update the invoice to reflect the discount he said he could not but to call coorperate to get them to fix it. We called corporate twice on 25 July and waited for over 30 on hold until the U-haul line abruptly disconnected us after telling us to call back at slower time. Not happy at all with the customer service. The $98.00 truck ended up costing us over $250 after mileage was added in. Will not rent from u-haul again to pick up furniture locally. but the check out person was having computer problemsBrian G.
No ac in the truck which really sucked. It had some garbage under the set, had a cup between the cab and box little things they missed. Lady cashier was rude. There a was a longer hair guy there both days and he rang me in and out which was great. If it wasnt for him the experience would have been even more horrible.James S.