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JOSE R
Customer Reviews for Town Rent A Car
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice customer service
VICENTE CThis facility gor me what I needed. I'm happy with the service that was provided to me . And I would definitely recommend this store
JOSE MEveryone working was helpful.
TERESITA FVery nice guy
JOSEF BAs the current Band Booster President, it’s always nice to be greeted when situations arise that are out of your control. John is such a nice gentleman. He’s always extremely helpful when I come in and am in need of a truck/van to transport our students’ equipment.
Tritia ANeed more clean to the Vans When I rent it it’s was bed smells on back side
MOHAMMAD KI reserved both a covered trailer and two dollies. The office manager said that he didn't have the dollies and that the website allows you to reserve items they don't have in stock. He did provide a refrigerator dolly for free to compensate which I appreciated. UHaul should improve their reservation process.
Carl LThe owner Ali is very accomodating and very nice to his customers. I would be back in that place whenever I need a truck.
PHILIP TGreat place to pick up a trailer. Efficient, easy in and out.
Karen MEverything is perfect
OLIVIA RSuper fast and efficient. Drop off took less than 5 mins. In and out. Seamless transaction.
Joseph BRented a small uhaul trailer for a move. Stopped during the trip for some sight seeing. Paid for parking, saw our sights and then moved along. 4 months later uhaul charged my credit card $100.25 for a parking violation. Metropolis fined the trailer. There was nothing posted at the parking lot about paying for a trailer. A $12 dollar fee turned into 100.25 by the time Metropolis and Uhaul got done screwing me over. This company has several BBB complaints and a lawsuit against them. There are also several social media posts warning people to avoid Metropolis parking. I would suggest avoiding both companies.
WILLIAM WCustom rep at desk, could be a little more friendly
JOSE AI always come here to rent moving trucks. The staff is kind. Highly recommend.
JUSTINE QI appreciate the friendly,knowledgeable, and efficiency of the staff they are professionals so yes I would definitely rent equipment from this facility again. Awesome Team! Thank you!
NOE JTruck leaked engine oil on concrete of HOA that I just moved into. Not a good look for me being a new resident
MANUEL P👍
gilbert aAlways great service
ROSA CI recently used Haul Car Transport to move my car, and overall, I had a positive experience. I really appreciated how accommodating the staff were, especially since we arrived close to their closing time. They didn’t rush us, which made the process much less stressful. There was a small issue with the ramp on the auto transport—it wouldn’t latch properly. However, the staff quickly took care of it by securing it with a chain, which gave me peace of mind. At the destination, the employee unloading my car mentioned it was "brave" of them to let us drive like that across a few states, but thankfully, everything worked out fine, and the car arrived safely. While the situation with the ramp could have been a bit worrying, I was glad they found a practical solution, and it didn’t impact the overall transport. All in all, I’m happy with the service and relieved my car made it across the states without issue.
olga myou are the best rental co, thanks a lot. great job.
James LGreat service every time. We rent regularly for our business.
Leslie SService is 100% the best !
WAYNE HEasy access to get in & out from. Excellent customer service with everyone who works there.
Maya LI have rented from this location several times and John always goes above and beyond to ensure customer satisfaction. My equipment is always ready and the process is very easy. I have a uhaul location that is 0.9 miles away but I always choose this location which is 2.1 miles away.
Majestic FNothing
Lester HEverything was good
Pam BHad to use a truck today to move some stuff. Easy to pick up and drop off. Will be using them again. The guy at the counter was nice also.
Erica NExcellent service
JONATHAN RI requested a 10 foot Uhaul truck. The size was just right to fit all my things (one bedroom). There was a little bit of trash when I first inspected the back of the truck. Other than that, the man at the desk was friendly and very helpful. I would recommend and still use this location. Thank You.
ERIC CNothing- this is the best location
JOSE GEverything was excellent service.👍
gilbert athe alignment is at 9'oclock....to keep the truck straight. fyi
THEODORE MThis location was easy to get in and out
Karen MThe customer service I was met with was absolutely wonderful. They really understood my position on helping me to the fullest and I was constantly met with understanding and I really felt the entire team understood my needs and worked with me on the details. Thank you all so much for making my move date the smoothest possible. It really made a difference. Thank you!
Daniel DVery helpful staff everything went beautiful. I really do appreciate the service and I will definitely recommend you to anybody. Thank you so much.
Joseph CGreat service and friendly manager. Truck drove so smoothly and functional
SAMUEL OBest customer service
SERGIO PLove this location, very helpful.
HECTOR MS
AMITESHWAR SGood job
CHARLES WWhen I get there my rental truck was there but not the keys due to lack of transportation I have to take a Uber to this location then the team send me to a different location which was 20 miles farther have to take another Uber at the end they didn't compensate me for this delayed time I waste and money on transportation..
CARLOS TReally nice and helpful folks
TRAVIS YBig John was the bomb! Fast, courteous and professional. I give him 5 *****! The truck still had that new car smell.
Bryan VGreat friendly service,
Luis PFriendly service
gabriel aThank you for your service
Alfonso V???????????
VIRGIL SThe clerk was great at getting people through quickly. Online check in really helped speed things up.
Salvador AGood place
DALE PThe process as quick and efficient
MARTHA BVery good customer service
SERGIO PIt wasn't filthy, but it had some wood chips and the tire sensor was on,but was told it was OK. John the rep at the location was nice and friendly.
JOSE A