I love renting U Haul 5 x 8 enclosed trailer! I have rented them locally and for one way rentals as well! I liked to rent from Hartley's Automotive here in Cortland since it was local, until they no longer carried the U Haul rentals. Hartley's was excellent. Townater Towing is as good as Hartley's but not so local. "Jax" the other local to me here in Cortland absolutely sucks!! I've rented a 5 x 8 a few times with him and I waited an hour or so every time for pick up. He puts the U Haul people after all his sales instead of the order the customer. To me disrespectful and rude..... Last time I tried to rent it took an hour (as usual) and he didn't have my reserved ahead of time rental. So....U Haul gave me $50 cash and I drove to Ithaca to rent a trailer. Sucked. Townater is quick polite....and though it's a half hour drive I know I'll be treated respectfully and quickly. Thanx Towanater!! Excellent service and beats "Jax" by 100 times for customer service!!
James S
Customer Reviews for Townater Towing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Whole process was very easy. Customer service was excellent and the trailer was easy to use.
Eric BGreat guys, very helpful!
Steven UThe back of the truck has a leak, my mattress was soaked.
TAMMY AQuick and easy rental. Return was the same.
Joseph PService was outstanding. Townnater was great.
Mihajlo JNate, the Mgr was outstanding and very knowledgeable as he helped me with my hitch, answered all my questions and did this in a very nice way. I will rent from him for sure for all my needs in the future.
John RVery friendly and helpful. This is actually the first time I’ve made an online reservation that the pick up location had the equipment and I didn’t have to go somewhere else for it. Talked with the guys there about the size I reserved and what we were moving, and thankfully they recommended getting the next size up. Everything fit perfectly with very little room to spare.
Bryan H