Customer Reviews for Towne Storage Broadway LC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Towne Storage Broadway LC

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Brody B.
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Give me a dolly when i pay to rent one. And don't overcharge me $30 when the receipt reads $67 and you charge me 97

Sherry H.
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After choosing my pick up location, and completing my reservation, the location in the confirmation text was different than the location I chose. I called to clarify the location with customer service, and the agent first said that the address in the text was the headquarters. I explained that it was a local address, that's when she realized there was a discrepancy in the location. She said she updated it, in which I received an email with the update of the location that was in the text I received. On the day of my reservation, I went to that location to do mobile pick up, and when attempting to check in, it showed my reservation was at the original location I chose, not the one that was supposedly in the "updated" reservation. I had to go inside to have the agent at that location help me, which took a lot more time than it should have. A hold was put on my bank card, for the estimated amount, but after I dropped the truck off, the total was less. A second charge for the previous estimated amount, was charged on my bank card again, not the actual amount of my rental! The truck had some debris in it when I picked it up. The radio had a short in it where it kept switching to aux/device mode randomly. Any button I pushed made it switch also. I did not choose to add safemove to my rental, but it was added anyway. These are not issues that a customer should have to experience!

Wendy G.
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Overall good. But will never schedule a truck after business hours. Online process was way too cumbersome and long. It was like trying to enter a foreign country.

Russell C.
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N/a

HOLLY W.
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Very friendly and professional. Would return any time!

PENNY L.
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Customer did not leave a comment.

Bryan C.
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I had an order for a furniture dolly which was not in the truck at pick up. I called and the person on the phone made a note. I returned the truck with a note as well, yet still got charged.

CECIL C.
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The vehicle I had wanted (10 ft) had not been returned yet but I was offered a different one at 10 ft rate. Worked out just fine.

Geoffrey L.
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Customer did not leave a comment.

Angelino W.
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Customer did not leave a comment.

Kevin C.
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The online reservation and pickup was very long and clunky.

rose W.
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Excellent service.

Randall P.
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Customer did not leave a comment.

NASSER S.
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Customer did not leave a comment.

SCOTT R.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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