Customer Reviews for Towne Storage Broadway LC
(U-Haul Neighborhood Dealer)

73 reviews

8749 E Broadway Rd   Mesa, AZ 85208

(480) 830-9540

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(480) 830-9540

8749 E Broadway Rd
Mesa, AZ 85208

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nice helpfully and friendly

albertina` P. 
Rating:
2.0

Make sure you have exact supplies reserved and a faster "working" way to pick up reservations. Took forever and nothing was working. Not the first time I had trouble at this place

GERALD L. 
Rating:
5.0

Customer did not leave a comment.

tatum S. 
Rating:
5.0

Customer did not leave a comment.

Alexis S. 
Rating:
5.0

The truck interior floorboards and truck bed had loose dirt on them. The windshield was covered in bug splatter.

Daniel D. 
Rating:
2.0

15' Uhaul truck and had less than quarter tank of gas so had to get gas as soon as I picked it up. Very inconvenient.

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

Fred S. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

dawn D. 
Rating:
1.0

This was my 1st time using the Truck Share 24/7 and it was an underwhelming & frustrating experience. 1. The process took 45min plus 2. The virtual customer service never informed me my verification was complete nor did she reply back to my question of providing an update. 3. I requested a furniture dolly with rental which was not in the truck upon checking it out. 4. I called customer service only to be told I'd have to travel to another location and wait for them to open and see if the dolly would be available. 5. This delayed my entire move-out process and complicated even further by not having a dolly. Completely horrid experience

Fallon D. 
Rating:
5.0

Thx excellent

LUIS S. 
Rating:
5.0

Customer did not leave a comment.

Carol T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

RONALD L. 
Rating:
4.0

The guy working there was very helpful, informative and nice. The truck stunk and was dirty. Guy hadn't had time to clean it. Someone made a mess out of the truck. People don't take care of thi gs.

Linda G. 
Rating:
5.0

Customer did not leave a comment.

DIANE W. 
Rating:
4.0

Online reservation. When I picked up, he didn't have the dolly that was requested at time of reservation. This should have been communicated to me so I could have found one in time.

MICHAEL C. 
Rating:
3.0

Have total charges ready when truck is returned

CHRISTINE ANNE M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY J. 
Rating:
3.0

I was told I would receive my $100 deposit (for paying in cash?!?!?!?) within a few days by mail. It's been a full week and I haven't received anything. This is unacceptable.

Dayna M. 
Rating:
5.0

Customer did not leave a comment.

Ana S. 
Rating:
4.0

Customer did not leave a comment.

DENISE A. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

The employees are awesome! Everything went very smooth!

LAURA P. 
Rating:
5.0

The gentleman that assisted us was a pleasure to work with again.

LARRY G. 
Rating:
5.0

Great place to rent!

DEBORAH C. 
Rating:
5.0

Customer did not leave a comment.

BEN K. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
5.0

Customer did not leave a comment.

SILVIO B. 
Rating:
5.0

Excellent service all around! Thanks!

BRANDON S. 
Rating:
5.0

Customer did not leave a comment.

ARNOLD A. 
Rating:
5.0

Truck bed was a little dirty as well as can otherwise very clean manager & facility great thanks to David

MICHAEL M. 
Rating:
5.0

n/a

OLIVER C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

AUDRA J. 
Rating:
5.0

The AI UHaul uses to recognize photos as accurate falls woefully short and I had multiple troubles getting it to recognize pictures in the drivers license AND upon return the odometer / mi reading. 2nd time we used it and same bad experience. We literally had to wait for the business to open to return the truck. Please pass this to someone who can fix it.

Jo R. 
Rating:
5.0

Excellent service. Thank you.

CAROLYNN G. 
Rating:
5.0

The Representative at this location was knowledgeable, very helpful and was quick at getting me on the road! When I brought the truck back, he was quick for getting me on my way home. Awesome experience with U-Haul!

LINDA L. 
Rating:
5.0

Smooth easy and friendly transaction. Something I always appreciate but don't always get when conducting business. I am glad to do business once again with U-Haul at this particular location, actually any location as I've never experienced anything different!

NORMAN Z. 
Rating:
5.0

Customer did not leave a comment.

jerry F. 
Rating:
5.0

Thank you for your service

BRETT R. 
Rating:
5.0

Customer did not leave a comment.

Kayla T. 
Rating:
5.0

Dave was fantastic, he made everything so easy. Equipment was awesome. All went as smooth as could be. Give that man a raise!! He deserves it. Brian C. Mesa az.

BRIAN C. 
Rating:
5.0

Easy location to find. Not too far from my new residence. I will be using them again shortly to rent another one of your items

Norman Z. 
Rating:
5.0

They were super awesome :)

CHRISTIN S. 
Rating:
5.0

The guy that helped me was very friendly, and easy to work with!

DOMINIQUE G. 
Rating:
3.0

Customer did not leave a comment.

Jay M. 
Rating:
5.0

Friendy and helpful staff. Clean and excellent facility.

JEANNIE S. 
Rating:
5.0

Dave was super and very helpful. Excellent customer service.

ROSE H. 
Rating:
5.0

Customer did not leave a comment.

ALLYSANN G. 
Rating:
5.0

Ex ellent

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

This was by far the best experience I've had with Uhaul. I'll recommend Towne Storage to anyone looking for a uhaul rental or storage unit and will absolutely use them again. Thank you!

NICOLE B. 
Rating:
3.0

They can have lights on, it was dark, not so sure about the pics I sent in. To U-Haul overall, We filled the truck up to the place it was when we got it, but you still charged me for some gas. Pictures are truth, the place we rented it from said it was just under 3/4. That is where we filled it to.

Cheryl T. 
Rating:
5.0

Customer did not leave a comment.

Tonya T. 
Rating:
5.0

Customer did not leave a comment.

BRIAN T. 
Rating:
5.0

Customer did not leave a comment.

Laurence N. 
Rating:
3.0

The online pickup experience is NOT seamless. I spent A LOT of time waiting for a representative to validate my pickup and then they called my husband to get approval for me to be a driver when I was the one who made the reservation and added HIM as a SECONDARY driver. The location didn't have any hand dollies and I didn't find this out until I was picking up. I ended up renting dollies from Home Depot for triple the cost of UHaul. I was given a refund for the dollies and an additional $6 credit for the inconvenience. While that is appreciated, it didn't make up for the unexpected extra spend I had to incur.

Andrea C. 
Rating:
2.0

Give me a dolly when i pay to rent one. And don't overcharge me $30 when the receipt reads $67 and you charge me 97

Brody B. 
Rating:
2.0

After choosing my pick up location, and completing my reservation, the location in the confirmation text was different than the location I chose. I called to clarify the location with customer service, and the agent first said that the address in the text was the headquarters. I explained that it was a local address, that's when she realized there was a discrepancy in the location. She said she updated it, in which I received an email with the update of the location that was in the text I received. On the day of my reservation, I went to that location to do mobile pick up, and when attempting to check in, it showed my reservation was at the original location I chose, not the one that was supposedly in the "updated" reservation. I had to go inside to have the agent at that location help me, which took a lot more time than it should have. A hold was put on my bank card, for the estimated amount, but after I dropped the truck off, the total was less. A second charge for the previous estimated amount, was charged on my bank card again, not the actual amount of my rental! The truck had some debris in it when I picked it up. The radio had a short in it where it kept switching to aux/device mode randomly. Any button I pushed made it switch also. I did not choose to add safemove to my rental, but it was added anyway. These are not issues that a customer should have to experience!

Sherry H. 
Rating:
4.0

Overall good. But will never schedule a truck after business hours. Online process was way too cumbersome and long. It was like trying to enter a foreign country.

Wendy G. 
Rating:
5.0

N/a

Russell C. 
Rating:
5.0

Very friendly and professional. Would return any time!

HOLLY W. 
Rating:
4.0

Customer did not leave a comment.

PENNY L. 
Rating:
3.0

I had an order for a furniture dolly which was not in the truck at pick up. I called and the person on the phone made a note. I returned the truck with a note as well, yet still got charged.

Bryan C. 
Rating:
5.0

The vehicle I had wanted (10 ft) had not been returned yet but I was offered a different one at 10 ft rate. Worked out just fine.

CECIL C. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey L. 
Rating:
5.0

Customer did not leave a comment.

Angelino W. 
Rating:
5.0

The online reservation and pickup was very long and clunky.

Kevin C. 
Rating:
5.0

Excellent service.

rose W. 
Rating:
5.0

Customer did not leave a comment.

Randall P. 
Rating:
5.0

Customer did not leave a comment.

NASSER S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT R. 
No reviews have been submitted for this location.

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