Customer Reviews for Towne Storage Charleston
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nothing it was a good visit.

Rating:

5.0

Try to make sure that each vehicle has at least a half a tank of gas upon departure mine only was at slightly below 1/4 tank.

Rating:

5.0

Doesn’t need any improvement

Rating:

5.0

Great service lady who helped me was super nice and helpful.

Rating:

5.0

Excellent customer service at the office.

Rating:

5.0

The lady who helped me was friendly and very quick. I was impressed.

Rating:

1.0

I was charged for 2 days even though I had the Uhaul for less than 5 hours. I also mentioned that I did not receive any furniture pads and I was charged for them. Instead of removing the $10 charge, they charged me $20 instead since they considered my rental being two days.

Rating:

5.0

The staff member, (Kim) was very personable, friendly, courteous and efficient. Your employees are your greatest asset and she is definitely keeper.

Rating:

1.0

The person who attended was not friendly at all

Rating:

1.0

Not lie about the rental return time and take my money

Rating:

5.0

Very friendly!:)

Rating:

5.0

Courteous and accommodating.

Rating:

5.0

Thanks it was so nice

Rating:

5.0

Nothing was negative at all. The staff was attentive, active, very responsive, informative, and friendly. My experience was very pleasant.

Rating:

5.0

Everything was outstanding and the customer service was excellent

Rating:

5.0

Excellent and efficent!! I decided I suddenly needed a truck within the next half-hour while working on my home project. Made the online reservation and shortly showed up at the store to find my truck ready to go. The person behind the counter was extremely pleasant and got me out the door quickly. The check-in upon the return was just as quick. Thanks!!!!

Rating:

3.0

When I made the reservation online, I opted OUT of the SafeMove coverage. I didn’t realize it until we retrieved the truck but we were still charged the $15 for it. When I called the Towne Storage location the rep said that once the truck is tried there’s Is nothing they can do. So I am not going to get a refund of the $15 of coverage that I did not want in the first place. If it wasn’t for this, I probably would give a better rating.

Rating:

2.0

Person checking me out was not trained well

Rating:

5.0

Sharon exceeded our expectations.

Rating:

5.0

Keep doing what you doing, don't change a thing.👍

Rating:

5.0

Sharon was extremely competent and very helpful in getting our truck returned!!! Her customer service skills are above and beyond!! Make sure you keep her as a valued employee!!!!

Rating:

5.0

Thank you

Rating:

5.0

Doubt anything can be improved, location was perfect, great customer service, showed me all different Dolly equipment so I could make a better choice on what to rent, truck was super clean in and out, I have 0 complaints at all, I'm going back in a couple days to get me another dolly for a day or two

Rating:

5.0

The staff are very friendly. Transaction is smooth and also the returning is easy.

Rating:

1.0

The worst experience ever. Did not have the truck ready when I came. Then gave me a truck that didn't work and had to switch me to another truck. Waited an hour outside the building for then to get back from their break when my reservation was at 1pm. Then the gave me the wrong gate code to leave the facility and I got locked in the storage facility for 30 minutes whole they left and went to the bank. The worst experience I've ever had.

Rating:

5.0

I wouldn't recommend changing anything. The lady at the counter (I don't remember her name) was very patient and kind. She was able to accommodate my needs right away. The box truck was ready to go. No issues at all.

Rating:

5.0

Awesome customer service - Thank you!

Rating:

5.0

Nothing woman at the U-Haul site was very nice and helpful

Rating:

1.0

I didn’t even get the use necessary from your rental. And an awful experience overall.

Rating:

5.0

Sharon was awsome, and very knowledgeable and helped us plan our move.

Rating:

5.0

You guys have the best staff, is hard to move already so having someone who is very well trained snd nice it helps a lot thanks

Rating:

3.0

Van had a bad smell I was told to return while closed and do something on a app somi jus kept it another day because I wasn't sure how to do what they asked due to being closed it was very bad smell too

Rating:

3.0

U-Haul clearly not really their business—too few parking spaces. Low service but I was just glad for the convenience of it being close to me and the lock actually working.

Rating:

5.0

I did the "check-in" work online (i.e. upload driver's license and opt-in/out for insurance and "extras" that they offer), in hopes of getting in and out of there. This worked out perfectly. I went into the office, which was very clean and orderly, and the employee already had my truck ready on the side of the building. She did have to grab the dollies that I rented, but she was quick to grab them. I made sure to use the texted link to take pics of the truck and confirm the odometer reading, etc.. Everything was smooth sailing!

Rating:

5.0

Great customer service. Will rent again

Rating:

5.0

Great job.

Rating:

5.0

Shannon was wonderful and helpful - despite the central agent telling us we needed to go across town to drop of our truck, a call to this location was greeted with a helpful "yes" I can do that and I'm glad to help

Rating:

5.0

Great customer service from the staff there!

Rating:

4.0

Very convenience

Rating:

5.0

The staff was very professional and polite. She deserves five huge stars ⭐️

Rating:

5.0

The lady at the front was excellent with very high costumer’s services skills

Rating:

5.0

Amazing, great service, convenient and accommodating. I highly recommend Towne Storage for your hauling needs!

Rating:

5.0

Satisfied

Rating:

5.0

Thank you!

Rating:

5.0

Sharon took very good care of me and my needs for my van rental.

Rating:

1.0

Better customer service and options on the rental .

Rating:

5.0

Everything was great.

Rating:

1.0

I had the worst experience ever at this location. I made a reservation for 10am, I had trouble with my apartment timing so I called at 9:32am and asked if it’s okay if I come in later, the man on the phone said “absolutely no problem, as long as you come in”. So when I get there Valerie and Jeff were there. They couldn’t find my reservation and told me I must’ve called a third party company so I called the same number and it was this location. Valerie also said the whole system crashed which is very rare in her experience. Yet, the other computer worked perfectly fine. Jeff ended up handling the rest of the transaction and was very unprofessional and rude. He was unapologetic when it came to not finding my reservation. He asked me if I would have it back by 6pm (which was the time originally I needed to return it) I said “sure” he said “I’m going to need a yes or no, not a sure so will you bring it back by 6pm or not” with a neck roll and rolling of eyes. Jeff conducted his customer service with aggression after seeing my frustration about the whole situation. This was the worst experience in all costumer service history. I will never come back and I want my money back

Rating:

5.0

Angel was amazing. Such a caring woman. She made the process so easy. Thank you Angel.

Rating:

5.0

Clean before delivery

Rating:

5.0

I was charged for a dolly that I didn’t get.

Rating:

5.0

Absolutely nothing, Valeria has the BEST Customer Service EVER ❤️

Rating:

5.0

Nothing

Rating:

2.0

Peanuts were on the pull out ramp. Location doesn’t have many supplies and no service to check in and out.

Rating:

1.0

When I went to check in the vehicle (2:30) the manager was rude and too lazy to even give me a receipt, she insisted that she would email me one.. When I got the receipt I found that she waited from 2:30 to 4:30 to check me in, which means she was able to charge me for two days because my check-in time was 4:23. On Monday I stopped at the office to complain and was told it was because they both the manager and her assistant were on break at 2:30. I am going to dispute this charge with Bank of America and post as many reviews as I can.