Customer Reviews for Towne Storage Charleston
(U-Haul Neighborhood Dealer)

281 reviews

7411 W Charleston Blvd   Las Vegas, NV 89117

(702) 233-4856

Office Hours

  • Monday - Friday:
    10 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 4 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(702) 233-4856

7411 W Charleston Blvd
Las Vegas, NV 89117

Services at this Location:

Office Hours

  • Monday - Friday:
    10 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 4 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

PAMELA P 
Rating:
5.0

Customer did not leave a comment.

Christina C 
Rating:
5.0

Customer did not leave a comment.

Jill W 
Rating:
1.0

Not lie about the rental return time and take my money

Trevill M 
Rating:
5.0

Very friendly!:)

SHEILA L 
Rating:
5.0

Courteous and accommodating.

YURI P 
Rating:
5.0

Customer did not leave a comment.

VINCENT G 
Rating:
5.0

Thanks it was so nice

Luis M 
Rating:
5.0

Nothing was negative at all. The staff was attentive, active, very responsive, informative, and friendly. My experience was very pleasant.

CHRISTOPHER J 
Rating:
5.0

Everything was outstanding and the customer service was excellent

Anthony O 
Rating:
5.0

Excellent and efficent!! I decided I suddenly needed a truck within the next half-hour while working on my home project. Made the online reservation and shortly showed up at the store to find my truck ready to go. The person behind the counter was extremely pleasant and got me out the door quickly. The check-in upon the return was just as quick. Thanks!!!!

DENNIS R 
Rating:
3.0

When I made the reservation online, I opted OUT of the SafeMove coverage. I didn’t realize it until we retrieved the truck but we were still charged the $15 for it. When I called the Towne Storage location the rep said that once the truck is tried there’s Is nothing they can do. So I am not going to get a refund of the $15 of coverage that I did not want in the first place. If it wasn’t for this, I probably would give a better rating.

LUKE J 
Rating:
2.0

Person checking me out was not trained well

JAMES B 
Rating:
5.0

Customer did not leave a comment.

Megan B 
Rating:
5.0

Customer did not leave a comment.

MELINDA B 
Rating:
5.0

Sharon exceeded our expectations.

MARK D 
Rating:
5.0

Keep doing what you doing, don't change a thing.👍

ALVIN W 
Rating:
2.0

Customer did not leave a comment.

RICHARD T 
Rating:
5.0

Sharon was extremely competent and very helpful in getting our truck returned!!! Her customer service skills are above and beyond!! Make sure you keep her as a valued employee!!!!

TERESA A 
Rating:
5.0

Customer did not leave a comment.

RONALD L 
Rating:
5.0

Customer did not leave a comment.

KRISHNA G 
Rating:
5.0

Thank you

TYREE A 
Rating:
5.0

Doubt anything can be improved, location was perfect, great customer service, showed me all different Dolly equipment so I could make a better choice on what to rent, truck was super clean in and out, I have 0 complaints at all, I'm going back in a couple days to get me another dolly for a day or two

Yasnier J 
Rating:
5.0

The staff are very friendly. Transaction is smooth and also the returning is easy.

DENEB C 
Rating:
5.0

Customer did not leave a comment.

Luis C 
Rating:
1.0

The worst experience ever. Did not have the truck ready when I came. Then gave me a truck that didn't work and had to switch me to another truck. Waited an hour outside the building for then to get back from their break when my reservation was at 1pm. Then the gave me the wrong gate code to leave the facility and I got locked in the storage facility for 30 minutes whole they left and went to the bank. The worst experience I've ever had.

Cody D 
Rating:
5.0

I wouldn't recommend changing anything. The lady at the counter (I don't remember her name) was very patient and kind. She was able to accommodate my needs right away. The box truck was ready to go. No issues at all.

Karina J 
Rating:
4.0

Customer did not leave a comment.

Jordan H 
Rating:
5.0

Customer did not leave a comment.

Megan D 
Rating:
5.0

Customer did not leave a comment.

lori k 
Rating:
5.0

Customer did not leave a comment.

Eligio B 
Rating:
5.0

Awesome customer service - Thank you!

Michelle K 
Rating:
5.0

Nothing woman at the U-Haul site was very nice and helpful

John D 
Rating:
5.0

Customer did not leave a comment.

Christian S 
Rating:
1.0

Customer did not leave a comment.

Pierce W 
Rating:
1.0

I didn’t even get the use necessary from your rental. And an awful experience overall.

Jeffrey O 
Rating:
5.0

Sharon was awsome, and very knowledgeable and helped us plan our move.

william D 
Rating:
5.0

You guys have the best staff, is hard to move already so having someone who is very well trained snd nice it helps a lot thanks

Hugo C 
Rating:
4.0

Customer did not leave a comment.

Clifford W 
Rating:
4.0

Customer did not leave a comment.

TIFFANY K 
Rating:
5.0

Customer did not leave a comment.

TIFFANY K 
Rating:
3.0

Van had a bad smell I was told to return while closed and do something on a app somi jus kept it another day because I wasn't sure how to do what they asked due to being closed it was very bad smell too

Stephanie G 
Rating:
5.0

Customer did not leave a comment.

TAMERA H 
Rating:
3.0

U-Haul clearly not really their business—too few parking spaces. Low service but I was just glad for the convenience of it being close to me and the lock actually working.

TAMERA H 
Rating:
5.0

I did the "check-in" work online (i.e. upload driver's license and opt-in/out for insurance and "extras" that they offer), in hopes of getting in and out of there. This worked out perfectly. I went into the office, which was very clean and orderly, and the employee already had my truck ready on the side of the building. She did have to grab the dollies that I rented, but she was quick to grab them. I made sure to use the texted link to take pics of the truck and confirm the odometer reading, etc.. Everything was smooth sailing!

Bill S 
Rating:
4.0

Customer did not leave a comment.

justin m 
Rating:
5.0

Great customer service. Will rent again

edward c 
Rating:
5.0

Great job.

Mathewos M 
Rating:
4.0

Customer did not leave a comment.

Jessica A 
Rating:
5.0

Shannon was wonderful and helpful - despite the central agent telling us we needed to go across town to drop of our truck, a call to this location was greeted with a helpful "yes" I can do that and I'm glad to help

Roger d 
Rating:
5.0

Great customer service from the staff there!

Christopher J 
Rating:
4.0

Customer did not leave a comment.

Esteban L 
Rating:
4.0

Very convenience

Jae K 
Rating:
5.0

Customer did not leave a comment.

Jeremy S 
Rating:
5.0

The staff was very professional and polite. She deserves five huge stars ⭐️

christine w 
Rating:
4.0

Customer did not leave a comment.

Ron H 
Rating:
5.0

Customer did not leave a comment.

Ronald T 
Rating:
5.0

The lady at the front was excellent with very high costumer’s services skills

Shimon C 
Rating:
5.0

Amazing, great service, convenient and accommodating. I highly recommend Towne Storage for your hauling needs!

Emmanuel H 
Rating:
5.0

Customer did not leave a comment.

Jeremiah c 
Rating:
5.0

Satisfied

Cecilia R 
Rating:
3.0

Customer did not leave a comment.

cesar o 
Rating:
5.0

Thank you!

James G 
Rating:
5.0

Sharon took very good care of me and my needs for my van rental.

erma e 
Rating:
1.0

Better customer service and options on the rental .

aguiluz m 
Rating:
5.0

Everything was great.

Linda S 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P 
Rating:
5.0

Customer did not leave a comment.

Jacie K 
Rating:
1.0

I had the worst experience ever at this location. I made a reservation for 10am, I had trouble with my apartment timing so I called at 9:32am and asked if it’s okay if I come in later, the man on the phone said “absolutely no problem, as long as you come in”. So when I get there Valerie and Jeff were there. They couldn’t find my reservation and told me I must’ve called a third party company so I called the same number and it was this location. Valerie also said the whole system crashed which is very rare in her experience. Yet, the other computer worked perfectly fine. Jeff ended up handling the rest of the transaction and was very unprofessional and rude. He was unapologetic when it came to not finding my reservation. He asked me if I would have it back by 6pm (which was the time originally I needed to return it) I said “sure” he said “I’m going to need a yes or no, not a sure so will you bring it back by 6pm or not” with a neck roll and rolling of eyes. Jeff conducted his customer service with aggression after seeing my frustration about the whole situation. This was the worst experience in all costumer service history. I will never come back and I want my money back

Isabel A 
Rating:
5.0

Customer did not leave a comment.

Rachel T 
Rating:
5.0

Angel was amazing. Such a caring woman. She made the process so easy. Thank you Angel.

Anne O 
Rating:
5.0

Clean before delivery

harrison j 
Rating:
5.0

I was charged for a dolly that I didn’t get.

Kelly R 
Rating:
5.0

Absolutely nothing, Valeria has the BEST Customer Service EVER ❤️

Michelle P 
Rating:
5.0

Customer did not leave a comment.

ARON B 
Rating:
5.0

Nothing

Giovanni B 
Rating:
5.0

Customer did not leave a comment.

Cesar R 
Rating:
2.0

Peanuts were on the pull out ramp. Location doesn’t have many supplies and no service to check in and out.

Melanie D 
Rating:
1.0

When I went to check in the vehicle (2:30) the manager was rude and too lazy to even give me a receipt, she insisted that she would email me one.. When I got the receipt I found that she waited from 2:30 to 4:30 to check me in, which means she was able to charge me for two days because my check-in time was 4:23. On Monday I stopped at the office to complain and was told it was because they both the manager and her assistant were on break at 2:30. I am going to dispute this charge with Bank of America and post as many reviews as I can.

Del H 
Rating:
5.0

Customer did not leave a comment.

Omar C 
Rating:
5.0

Customer did not leave a comment.

Brian B 
Rating:
5.0

I needed to rent a storage shed after my mom passed away. This was the hardest time in my life and their care, kindness, and compassion was so appreciated:)

Michelle R 
Rating:
5.0

Pick up and drop off was quick and easy.

Jeromy S 
Rating:
4.0

Customer did not leave a comment.

LEROY R 
Rating:
4.0

Nothing about this location they were very nice. Moving help guys I hired on the other hand … not so great

Brandon T 
Rating:
4.0

Greta location and personnel. Thank you!

Chayse J 
Rating:
5.0

Nothing, the ladies there were very nice.

janice m 
Rating:
3.0

Customer did not leave a comment.

Jeremiah C 
Rating:
5.0

Customer did not leave a comment.

Amber C 
Rating:
5.0

Customer did not leave a comment.

Ronaldo A 
Rating:
5.0

Customer did not leave a comment.

Richard M 
Rating:
5.0

Customer did not leave a comment.

Idilio M 
Rating:
5.0

AC. Not working on 94 degree day

John M 
Rating:
3.0

10 foot truck did not come with a ramp, which was shocking. I thought all moving trucks were equipped with a ramp. If I had known, I would have gone to another location to seek one out. It made the move more difficult. This is why I only rated the truck as average. Other than that, it was clean and easy to drive.

Rhonda A 
Rating:
3.0

I brought the truck back around 2pm but was checked in late and I replaced the gas to over what it was when given to me but it looks like I was charged for gas. The lady just asked for the keys and nothing else.

Naomi F 
Rating:
4.0

Customer did not leave a comment.

Darcell C 
Rating:
5.0

Customer did not leave a comment.

Obadiah I 
Rating:
5.0

Customer did not leave a comment.

Sean S 
Rating:
5.0

Quick, easy, and efficient. Staff was very nice. Nice looking place.

Thomas S 
Rating:
5.0

Customer did not leave a comment.

Richard C 
No reviews have been submitted for this location.

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