Nothing it was fine.
Joseph W.
Customer Reviews for Towne Storage Charleston
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best rental experience I've had. Easy and easy out. Staff is great. Friendly and knowledgeable.
Bradley H.Never get rid of Share, she is an awesome asset to your company!
Leanna W.I received a last minute call to change the location site. This had delayed my schedule, The van selected was not available, and they change my reservation to another location where it wasn't available either. Ratchet binders coming with the location were broken and useless.
Francois R.The customer service representative was not friendly.
Paul H.Great Customer Service and the process was quick and drop off was super convenient! Definitely will rent from this location when I move again
Alejandro I.Mileage charge was a little steep at 1.09 per mile. IRS only allows .58
Neill L.U-haul is great
Murray W.Excellent customer service.
Carolyn H.Representative was helpful and provided excellent service.
Anthony D.The attending lady attitude was not pleasant She was kind of rude She was working alone and told me to wait out of office as she locked the office and went to show storage room for some customers I felt uncomfortable Bad experience
SURINDER SINGH S.The gentleman that helped us, (Brian, I think) was great; very helpful, knowledgeable, friendly, efficient, and patient. Towne Storage's office was clean, roomy, and fairly comfortable. The parking lot out front where we picked up the truck is too small and awkward to maneuver in, especially when the driver is not used to a truck. The truck itself was okay, but I was unable to adjust the mirrors and the backup camera was useless due to glare, so backing up was nerve-wracking.
Lisa T.We didn't have a reservation but the nice lady at the desk helped us out quickly and efficiently. Would definitely recommend this location to a friend.
christy J.Keep up the excellent service.
GARY M.Customer service was great from pick up to drop off.
JOSE HECTOR C.We had a 1 PM reservation and the office was closed from 1-2. We had to pay our movers during this time. It was very stressful and I'll never use them again.
WENDY RUTH K.Good service always appreciated, thank you
ROGELIO DIZON A.Great customer service
Talmadge J.Sharon is amazing !! Thank you so much.
CYNTHIA MARIE P.Everything was kool, and property manager at Towne Storage was awesome. All that i would definatly recommend. But,, $1.09/ mile I thought was a touch much. Had to go across town & to the other side & back along with what i initially needed the truck for & racked up 83 miles which was $90.47 in milage. Outragous. I dont know if thats uhauls going rate but if it is,, i wont be renting anymore trucks from you guys. A dollar & nine cents per mile!? I was a bit shocked when my final bill for this 10 foot truck with $19.95 on the side of it cost me $134.75. And its all mostly milage charge. So for that i would not recommend uhaul to anybody. Towne Storage though, i will surely recommend
AARON JONATHON H H.Sharon was the most professional, personal, and efficient agent I have EVER rented from. It was also nice going into a modern brand new location.
Stacie D.Nothing.
DIANA C.I forgot the name if the person that helped me I think it was Brian. He called right before i went to pick up my rental. He was a good guy and offered excellent customer service. Couldn't ask for anyone else. Kudos!!
philipp P.The pick up instruction lacked procedure when missed the pick up window. After resetting the pick up time by calling the help line it was hard to follow the instructions and took far too long.
Richard Y.Very nice and helpful staff.
Li Y.The gals were very helpful and everything was ready on time
Kyler O.Easy drop off and pick up.. friendly staff.. flexible on hours. I'll use them again. 👍🏼
RUBEN DARIO C.Sharon is extremely pleasant, very helpful, AAA rating.
GERALD C H.Customer service was excellent and professional
RUSSELL JOHN G.Sharon was extremely helpful and courteous.
ROXANNE K.Great customer service. I was greeted when dropping off the truck with great assistance.🙂
Bonita M.Remain the same. Excellent customer service. Thanks so much.
FLORENCE C.Sharon was great! She had the truck pulled into the shade and ready to go before we even arrived. She was friendly and proficient. She is a person who will go the extra mile for a customer. Thank you!
ROBERT K.great experience for me
JEFFREY ETHAN B.I was not able to complete nor return my rental using the website, even after I ensured that my location was shared and thoroughly followed instructions. Otherwise, my experience went very smoothly and the clerk that assisted me, was quick and efficient. I was very pleased with that part of the experience!
MARLEEN KUULEIMO U.easy peasy moving with magic strong (uhaul)
MASOUD A.Excellent customer service!
ANNA MARIE J.When I arrived for my appointment there was no one there who could hook up the trailer I rented, only an 81 year old receptionist. I was already irritated because originally I was scheduled to get my hitch installation and pick up the trailer at another location. Not only did they not have all of the parts for the install but I had to drive all over the place to get the parts. Then they overcharged me $135 and that still hasn't been refunded. When I finally got my trailer everything was fine.
KIMBERLY MONIQUE L.Sharon, the representative, was awesome. She was kind, and she helped us straight away. She was a delight to speak with.
KATHERINE W.Super friendly and helpful folks. Could not have been nicer. Very easy and efficient transaction
JAMES D.Fridley and great price
RICHARD ARVID D.nothing I can think of
MICHAEL R.Excellent, excellent, customer support!
ARTIE D.However, I did not receive an immediate receipt and when I check my email this morning, I still did not have one. This makes me skeptical of the business practices at Towne Storage in Las Vegas that I used.
Eric L.Sharon was the Best ever! She knows her job well, went above and beyond. She s your best asset
THERESA MARIE A.Excellent!
ARTIE D.Vehicle was clean and ready to go when I arrived. The rental process was quick and easy. There are no areas in need of improvement from what I can see. In fact, I plan to be renting there again soon as my work is requiring me to travel.
Michael R.Excellent staff
KELLEY B.Sharon has the best customer service ever!!
NAVELL W.Very fast service. Excellent customer service. Sharon was very helpful with my uhaul rental!
ALEXIS S L.Staff was crabby
AMANDA LYNN S.Customer service agent was great! She was friendly, informative and went above and beyond to make our experience go smoothly and hassle free. Best customer service I have had in a long time!
GINA E R.