I had the worst experience ever at this location. I made a reservation for 10am, I had trouble with my apartment timing so I called at 9:32am and asked if it's okay if I come in later, the man on the phone said â€œabsolutely no problem, as long as you come inâ€. So when I get there Valerie and Jeff were there. They couldn't find my reservation and told me I must've called a third party company so I called the same number and it was this location. Valerie also said the whole system crashed which is very rare in her experience. Yet, the other computer worked perfectly fine. Jeff ended up handling the rest of the transaction and was very unprofessional and rude. He was unapologetic when it came to not finding my reservation. He asked me if I would have it back by 6pm (which was the time originally I needed to return it) I said â€œsureâ€ he said â€œI'm going to need a yes or no, not a sure so will you bring it back by 6pm or notâ€ with a neck roll and rolling of eyes. Jeff conducted his customer service with aggression after seeing my frustration about the whole situation. This was the worst experience in all costumer service history. I will never come back and I want my money backIsabel A.
Towne Storage Charleston
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Las Vegas, NV 89117
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Angel was amazing. Such a caring woman. She made the process so easy. Thank you Angel.Anne O.
Clean before deliveryharrison J.
I was charged for a dolly that I didn't get.Kelly R.
Absolutely nothing, Valeria has the BEST Customer Service EVER â¤ï¸Michelle P.