Owner is very professional
JAMES P
Customer Reviews for Towne Storage Colt Plaza LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The process was very easy to obtain a truck from. The person I talked with Rob, was very respectful and helpful
Wyatt DVery friendly.
Rosemary YIt would been greatly appreciated if you didn't charge for a full day when I needed it for an hour extra. Other than that everything was fantastic. I'm just poor, that's all.
Amy JI reserved the Uhaul truck for a quick trip, a mile trip, and for under a 2-hour job, which I entered during the reservation process online and was ignored, despite knowing the risk, I declined many of the upgrades and add-ons because it was a short job and distance. So despite this, upon getting to the location for pick-up, I was in a hurry due to an issue with the previous customer that took over half an hour to deal with, when I went to check out, I was still charged for things that I had declined and never discussed in person if I wanted to upgrade and was in a hurry due to being behind schedule. That the only time I was aware was upon looking at the receipt on my way to the job location. I would have wished that the online reservation would have been honored or discussed.
Rory GI really appreciate Tom for his quick responses to all my questions about my U-Haul rental. He accommodated all of my needs.
Daniel PTom was very friendly, helpful and accommodating during one of the most stressful times I can ever remember. His customer service was above and beyond my expectations. Great job and thank you!
JON KRental of Uhaul truck went smoothly from beginning to end. Return of the truck was a breeze. Will definitely rent here again!
Gina BA little hard to find. Very professional
susan sYour self check in process is TERRIBLE! Using android, when I rotate my phone for a landscape photo the screen goes black, even when I rotate my phone back. Also, the bar code reader for the driver license did not work. I had to go into the store, and the manager at the desk took another 15 minutes trying to get it to work on his side.
Samuel MI felt bait and switched. I ask for the 10 foot. They gave me the 15 foot I asked why I couldn’t get the 10 foot and was told that it was rented to someone else. I then found out that the 15 foot didn’t have plates. The representative then had to call U-Haul who told them to let me rent the 10 foot. I took it immediately over to the tire shop because the tire maintenance light was on. Air was put in the tires but the light never went off. It was a rainy day. The windshield wipers were broken and the driver’s side wiper kept flipping over to the driver’s side window I would have to roll down the window and place it back over the front window to exit the vehicle.
Brenda KThe truck was not swept out when we got it but we swept it out so all is well.
Marianne SEasy rental with storage location made a move quick and efficient.
TOMMY OWe made a mistake and someone lost the cheese and you guys really screwed us because we made a mistake and we were too poor to get the extra assurance so you made sure that you took us and not too happy about you
MICHAEL QTowne Storage was extremely good to work with. The original location I reserved a van at not so much. It would be nice to receive a call before driving to the location to pick up the van if there is not the right size van available. I reserved a 20’ van and was told they had one for me. Upon arrival this was not the case. Ended up wasting a lot of time and having to pay for extra miles that were out of my way because of this inconvenience. In total it was an extra 35 miles that I had to pay for.
Austin HDropped off after hours, mobile app wouldn’t allow me to return the truck so just had to drop keys in drop box.
Markie SThe lockbox needs to be easier to open
Nicole KEasier navigation on the website. I don’t mind going into the office in person, but if I could have done it easier online I would have been able to anticipate my expected cost easier.
Kaedan RGreat and easy experience. Thank you
Luke LFuel gage on vehicle shows empty. However there is no low fuel warning light illuminated. I drove the vehicle only 10 or 12 miles and put circa 5 Gallons of fuel back into the vehicle, but the gage still shows empty. I brought this matter to the attention of the staff (Terry) who said "not to worry about it."
Harold DVery friendly service and easy drop off.
Eric SYour mobile site was down and i spent over an hour of my time waiting to get it working and had to wait to get approval when i was there. When that should have been done well before
Isaac FAttendant was very helpful and pleasant. Great customer service skills.
MADAY KThank you for your help completing pick up and drop off with the vehicle.
Safa HBecause of unforeseen circumstances had to keep longer. Prices increased tremendously. Milage was quoted $.79 mile. On contract written $.99. Person very rude upon returning even though was told of unforeseen events.
PAULETTE R