Customer Reviews for Towne Storage Deer Springs LLC
(U-Haul Neighborhood Dealer)

53 reviews

280 E Deer Springs Way   North Las Vegas, NV 89084

(702) 631-5643

Location Hours

  • Monday - Friday:
    10 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 4 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(702) 631-5643

280 E Deer Springs Way
North Las Vegas, NV 89084

Services at this Location:

Location Hours

  • Monday - Friday:
    10 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 4 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

ELIZABETH B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN DUANE J. 
Rating:
4.0

I didn't notice any cleaning for COVID-19

BRIGITTE R. 
Rating:
5.0

Customer did not leave a comment.

Raphael C. 
Rating:
4.0

Customer did not leave a comment.

Kathleen M. 
Rating:
5.0

I was having 2nd thoughts about the cleanliness of the truck. There was a mask left behind the seat from. Someone

TINA LASHAUN A. 
Rating:
5.0

Customer did not leave a comment.

ISMAEL L. 
Rating:
1.0

The truck was not on full and I had to put $16 worth of gas to fill up the tank to return the truck so that I wouldn't be charged this is not fair to me

Keida F. 
Rating:
5.0

Keep up the great work.

Juane L. 
Rating:
5.0

Customer did not leave a comment.

ALLEN BOYD C. 
Rating:
5.0

Customer did not leave a comment.

Nina M. 
Rating:
5.0

A c was intermittent while driving. Go on then go off. The windshield washer was not working

ERIK JACOB M. 
Rating:
5.0

Customer did not leave a comment.

KRYSTAL MARIE M. 
Rating:
5.0

The manager was absolutely wonderful. She made the process easy and pleasant.

KATHRYN ESTELLE S. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA LEANNE R. 
Rating:
3.0

Truck was dirty outside and the steering wheel so sticky your hands wanted to stick to it Winsdshield and windows were so dirty I had to stop on my way home to clean them as it was difficult to see out.

PAUL ERNEST S. 
Rating:
5.0

Awesome employee

JENNIFER CLAIRE C. 
Rating:
3.0

Customer did not leave a comment.

JACQUELINE M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY A. 
Rating:
3.0

The app was horrible to use. The location was fine.

Shawna W. 
Rating:
5.0

Customer did not leave a comment.

Christopher N. 
Rating:
5.0

I think Felicia deserves recognition for being such a great employee and handling herself professionally with unruly customers. She kept her cool and professionalism in the mists of chaos.

ROBERT G. 
Rating:
3.0

Include a phone number with the reservation,

Dwight J. 
Rating:
1.0

Charged me incorrectly for gas

AIMEE LUCILLE B. 
Rating:
5.0

Gear customer service!!

MARIKO C. 
Rating:
5.0

Felicia was absolutely great. Felicia was courteous, friendly, very informative, extremely well spoken, very knowledgable and thorough. This experience was on the phone. When I arrived at the pick up location I found Felicia to be the example that others should seek to replicate in being that impressive employee tbat seeks to ensure the satisfaction of customers. Felicia looked at me when speaking, paused before speaking, spoke clearly, allowed me to conclude my thought or point of view before beginning her response, expressed confidence, appeared well dressed for her job, was patient, took and made an extra effort for me and would have easily taken the extra second or extra minute to ensure clarity and understanding. I know customer service very, very well and some skills are simply not taught and instilled into today's employees like the old days or the past generation. Whether her people skills are a result of the method her family raised her, a teacher impressed upon her, exceptional training in her or for her current job, perhaps a religious impression to treat other as one wishes to be treated and/or perhaps this is dedication to her way of life and treating others, perhaps all of the above. Her patience, her time while interacting with customers, and her effort is to be commended. In concluding my thoughts in this review, I wish to express my gratitude to her and U-Haul for her customer service approach with me yesterday. Whether this is a result of her up-bringing, her education, her religious approach to life in general and/or her dedication to her work, I was so impressed that I find myself leaving a lengthy and timely submission in this review. Felicia is the example other's should seek to replicate in being that impressive employee that aims to ensure the satisfaction of customers. Never tbe less, approaching others in this fashion is what Martin Luther King Jr. was most certainly attempting to express to the world in his words of... judging others for the content of their character and the color of their skin. For the record, I am Hispanic and Felicia is African American. More important, we are both living and breathing human beings, with feelings and mutual respect. The best and just as important part of this interaction is that we are both Americans in this year 2021. Kindly, Israel

Israel G. 
Rating:
1.0

They over charged me. Charging me an extra 20 miles

ALEXIS AGREDANO R. 
Rating:
5.0

Great service patient and friendly... moving is always a trying process.

STEPHEN ANDREW B. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Excellent service and very clean facility.

CLAYTON ALDEN L. 
Rating:
5.0

Lots of construction going on at the entrance but, there was a work around to getting into the new facility.

David W. 
Rating:
5.0

Customer did not leave a comment.

Suzanne B. 
Rating:
5.0

Customer did not leave a comment.

Cheryl T. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS JAMES N. 
Rating:
5.0

Customer did not leave a comment.

Melanie H. 
Rating:
5.0

Nothing

Jorge H. 
Rating:
2.0

Better clean van better condition

MELVIN ROY R. 
Rating:
5.0

The staff is amazing at this location they helped navigate a downed system to get my rental through. Super awesome people

Sean O. 
Rating:
5.0

Customer did not leave a comment.

Westley P. 
Rating:
5.0

Great service by Felicia!

TOBIAS M L. 
Rating:
4.0

Customer did not leave a comment.

NEAL V. 
Rating:
2.0

Costumer service the lady at the desk was not polite. She is not a good listener and wouldn't let me talk didn't explain how to hookup the trailer and told me to go to another location.

Jose L. 
Rating:
5.0

The staff knows the equipment extremely well. They were very friendly and courteous and had me on my way without delays or hassles. The manager understands how to be friendly and still keep the process moving forward. Excellent product knowledge. I enjoy great service like this.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Darryl A. 
Rating:
1.0

The dolly for the car wasn't attached properly, when trying to load my car onto it, it flew up and caused damage to my car.

KAYLA H. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO V. 
Rating:
3.0

Customer did not leave a comment.

SHELDON D M. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
3.0

Be willing to help me carry all those boxes I just purchased from you to my car.

Stacey S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Had to drive to an different location to pick up furniture blankets as the renting location didn't have the amount we reserved.

Kenneth F. 
Rating:
1.0

I was told to just leave the truck and she would take care of it after she finished whatever she was doing I said ok trusting that she would do her job currently but NO she input that I arrived at 10:24 but my drop off time was 9 AM so I got charged a full days rental when that was not the case now I may have been 5 to 10 minutes late but if you looked at my contract I actually did not pick up the truck till 9:40 AM this is very frustrating since I already had to rent 2 one-way U-Haul's because the size I needed was unavailable and to be charged for a whole day when in reality i kept it for 5 to 10 minutes over if she wanted to display great customer service she would have informed me of this charge and gave me the option of returning the truck on the next business day since I was going to be charged

Bertelle B. 
Rating:
4.0

Customer did not leave a comment.

PEDRO M. 
No reviews have been submitted for this location.

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