If one location say they will honor military discount then they all should because I was told they don't have to at every location. My pickup location said yes to military but drop off said no and when I called to get a quote I was told yes to military discountValerie J.
Customer Reviews for Towne Storage Dewey Rainbow LLC
(U-Haul Neighborhood Dealer)
Las Vegas, NV 89113
Services at this Location:
- Monday - Friday:
10 am - 1 pm / 2 pm - 5 pm
9 am - 12 pm / 1 pm - 4 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Bree was very helpful & accommodating.Jason K.
Customer service was excellent I was happy that Brianna was there to help me get through the process of filling out the rental agreement I am not that savvy I was so grateful for her help and patience she's a very special person. Thank you BriannaDEBORAH L M.
On site manager was great. Personable. Helpful.Christie W.
Customer did not leave a comment.John M H.
Had nothing to do with this location. Your 800 service person sent me to this location that was WAY TOO FAR from my zip moving area. Cost me more miles and more gas. I WAS NOT HAPPY ABOUT THAT!Thomas W.
Our pickup was for 1pm, which was her lunch (?). We were left standing outside. We didn't get our truck until after 3.Lisa M.
Keep the good work ðŸ‘Kiril V.
I was severely overcharged 30$fee and $33 in gas for driving 14 miles total!!! I was never told about any of those fees before or after!!; I'll never rent here again.Dianna C.
Great customer service. Fast check in and check out truck.VANESSA LOUISE T.
Customer did not leave a comment.Greg S.
Customer did not leave a comment.Gregory A.
Customer did not leave a comment.NICOLAI C.
Customer did not leave a comment.SHELLY F.
Customer did not leave a comment.YONG HEE H.
The truck is very ran down and sounds like the transmission is winding up. I was feeling a little worried as if it was going to never sift gears. The brakes all felt like they grabbed a time or two. The brakes were squeaking as few times. I have rented several trucks from U-Haul and this has to be the worst of them all. I also ordered a furniture dolly which I didn't received. So made the move a little bit more difficult. Not to mention I was charged for something I didn't get. Also I have 4 charges on my account from Town Storage Dewey Rainbow / U-Haul. One for $19.24 on June 2nd, another charge for $87.43, then one for $65.28 and finally one for $27.89. My total should be $181-.30 but it looks like the total charge is $200.54. There isn't a charge on the receipt for $19.24. I am confused?Leah C.
Customer did not leave a comment.Billie P.
Our agent was friendly, knowledgeable & got us on our way quickly.NATALIE RENEE H.
The equipment I rented was not able to do the job planned, so I checked out before I even drove it. The $60 some dollars I wasted were well worth it, as I now know where to rent next time. Briana Roberts was great, and the whole process went seamlessly! Thank you, Mike AlsupWilliam A.
GPS address sends to the back of the location. But once we got there, the service was great!KIRUBEL TADESSE A.
Customer did not leave a comment.MARK B.
I made a reservation through an authorized dealer. Showed up to pick the uhaul. The safe move coverage was added without being asked if I wanted it or not. Is this standard to add it without asking the customer? I thought I was just getting the 19.99 Uhaul + the $.99 per mile. Didn't realize the total cost til after I dropped the uhaul off and reviewed the emailed receipt. May I be reimbursed for the $14 safe coverage please?JOSHUA EDWARD A.
Customer did not leave a comment.Cliff H.
Interior of truck dirty - console. Truck itself able to manage the trek up to Reno; no issues.MICHAEL EDWARD F.
Very kind and a wonderful staff. Yes, I would recommend this to a friend or a client of mine.Danny C.
U-haul gave me the opportunity to sign up on line. I specifically checked no insurance . But of course they sneakily check it for ya and collect that extra $14 on the customer 19.99 per day for a ten foot truck. I drive a total 30 miles and final Bill of 61$. Such a scam of a deal. Will look elsewhere next time disappointed with the unfairness of the sneak attacks to get ur moneySCOTT TROY M.
The truck was old, but definitely worth the priceDavid T.
I wouldn't change anything....polite speedy service, what more can you ask for?BRUCE LAMONT J.
Customer service was top notch!RYAN JOSEPH A.
The experience overall was pleasant however I was not properly informed of the equipment. I explained to the rep we were moving appliances and rented the dolly BUT the rep did not tell us that 10 foot trucks do not have ramps! We drove the truck 1 mile and returned it with 2 miles and still had to pay AND we still have to rent another truck to complete the job?!? That didn't make me happy. The truck was available to be rented all day after that! No loss of $$$ to the facility.BRIEANA A Y.
Customer did not leave a comment.AMANDA ELVIRA C.
Customer did not leave a comment.Jasmine W.
Customer did not leave a comment.LISA MARIE G.
The truck 150,too mile on it. The right side mirror would move in the wind.Thomas B.
Rep was very professional and explained use of the auto transport throughly! Thank you for all your help to make our move seamless.Michael G.
Customer did not leave a comment.samuely H.
Customer did not leave a comment.robert V.
Great manager. Brent was very helpful in all ways. I highly recommend this location.Sumi H.
Customer did not leave a comment.DAVID BEE B.
Friendly customer serviceYOHANNES M.
keep it up!joemark S.
The gentlemen that helped me. I forgot his name. He was there Tuesday morning when the location opened. He went above and beyond to assist me rent the u-haul. I was already stressed from moving. He helped me relax and get me on the road. Thanks a lot!Alejandro B.
Location is sketchy with people hanging out in storage units after hours. Apparently our trailer wasn't maintained well because the tire lost at least 1/5 of the tread during our trip and we had to have a replacement put on. Thankfully the gentleman from Grace Enterprises who fixed it was great!Jonathan M.
Service light was on when I picked up for tire pressure LightLYNATTA T.
Great friendly service!Jerry C.
It was a great experience. The manager made sure everything was right even though the place was busy.Ricky N.
Customer did not leave a comment.Heidi N.
Customer did not leave a comment.Ryota S.
Customer did not leave a comment.Simon N.
best location! thank youJOHN K.
Customer did not leave a comment.Meilin L.
I believe the guy that helped me was Brent and he was super helpful. He even stayed late to make sure I got the truck and everything I needed.Corey W.
Very friendly and efficient location. Glad it is close to my house. Very convenient.DAVID EUGENE H.
get rid of the manager...he tricked me into thinking that the truck i got was the same price as the one i had initially wanted. and didnt ask me if i wanted the optional ins coverage.ISAAC ENRIQUE A.
I made a mistake and I own it, but, if you're asking me about my experience, here it is- I left three keys to a lock that I was using tuned on a storage unit I haven't gotten called back and I was not able to get in contact with this location in order to get the keys back and I was not informed to take down the keys. If you haven't found the keys in obviously unit cleaning and looking at your truck very long IF you have found the keys and did NOT decide to contact the pERSON was previously in it and that's not a good thing . I spent $200+ To get the lock cut in new locks put in to the storage unit that I had to get into. I own this, it was my mistake by leaving the keys but it would've been helpful if I had been informed of been able to contact your place to get the keys back. One great thing, - The informal person in the window letting me know what to do and where to go that was helpful that was a good thing . Everything else about getting there sucked it was really a pain in the ass it was hard to do it was very laborious having to be verified in such a manner was a real pain in the ass and I would never do it again it should've been streamlined fast and efficient that's the whole point of this process missed on every level K KeithKeith W.
Customer did not leave a comment.Jesusito E.
I tried to reserve a rental 4 times and everytime I did the site called me and said we don't have it. I finally got the go ahead to Towne Storage and when I got there the truck wasn't available. The owner was kind enough to let me know he would call me if one becomes available. He called me an hour later to let me know another truck was free which I greatly appreciated. But as for Uhaul, if you have someone make a reservation please make sure the truck is available. 4 different times and 4 different places. I think that is unacceptable in my opinion but maybe that's how it works.RICHARD ARTHUR S.
Complaint is not for the rep. The rep was great at the desk, my complaint is with the company. Was trying to pick up the last of piece of furniture from ikea, which was there at the time of reservation. But, due to system having issues, by the time I got back to pick up, the item was gone, and still ended up having to pay 36 dollars for nothing.JONATHAN JOE H.
We weren't told about the extra charges. Over the phone they said it was $29.99 and they charged me above $90!! Also we were supposed to get an online reservation but when my dad came to pick it up. â€œBrentâ€ insulted my dad saying he's not good with technology, and only the younger people would understand. In light of the BLM protests you have a racist associate!Ceasar B.
This place is great I've been going to them for years & they always have everything I need from boxes to rent 100 blankets at a time and this time was no different. On this occasion I needed a 17 foot moving truck at the very last minute and pop by and my luck they had one for, I was in and out in less than 10 minutes.Carlos G.
Customer did not leave a comment.Juan J.
Brad was very professional and nice.Savannah S.
Treated very well!NORMAN A.
Not at all the man that was attended us was rude and unprofessional and was Short and was not clear I would of rather drive 20 miles then to go there againMaria L.
I do not write negative comments, as I work in a customer based industry and it can be subjective. However, when the service is so poor then it comes into questions, is it necessary to inform upper management in order to make the necessary changes to prevent this from happening to future customers and prevent decreased revenue. My experience was enough to make it where I rather spend additional funds to have better service than find myself in the same situation as I did todayPatricia T.
Customer did not leave a comment.Juan J.
Customer did not leave a comment.Patricia B.
The guy in the front desk even open up early to help me out very greatfulAlex G.
Great experience thank youKetrina M.
Please make sure to explain the price to the guestLea R.
Customer did not leave a comment.Muhammad I.
Check in and check out on my mobile device , very easy ,Murray W.
Just do what you are doingPedro C.
Pickup restricted to website only. No backup in place. After long hold, phone agent was helpful, but restricted from contacting person who can address issue. People on phone and at location were nice, but prevented by Uhaul from helping me. Pickup took nearly an hour, which is unacceptable. I'm a regular customer, but was not treated as such. Please revisit your website and app, and develop to be properly functional. Please allow your staff to do what they need to in order to assist customers.Robert M.
Customer did not leave a comment.Arvin M.
Very courteous and helpful front desk and appVernon M.
Paulette was extremely friendly and very professional!! I am definitely going back to rent if I need to rent in the future!!Robert M.
Customer did not leave a comment.Christine F.
Todo bien graciasManuel G.
My experience of being overcharged and not provided any assistance in trying to rectify the matter was unacceptable. I was told to take the matter up with Corporate that theres nothing that can be done in the office (although the charges were placed from this office) it just is the way it is. Your employee was very nonchalant and very unprofessional. I hate I had to use the services of this location.Nickia D.
I reserved a 20' truck. They didn't have it when I got there. Paulette called someone at UHaul and they said they'd issue a $50 credit to me, which they have not as yet. Also, I brought the truck back clean and I got charged $25 cleaning fee!!!! Lisa Frederickson (702-482-2897) firstname.lastname@example.orgDaniel F.
I left the truck clean and they still charged me $15 clean fee. Very disappointed.Mario P.
Paulette was great; the world needs people like her; smart, pleasant, efficient. You are lucky to have her too! CMCharles M.
Customer did not leave a comment.Shawn A.
Customer did not leave a comment.Jeffery B.
Customer did not leave a comment.Brian H.
The rate of $1 a mile was excessive for a Uhaulchris S.
I returned the rental car on the weekend and tried to check out through the website but the site is not working well. To create an account I needed a verification code sent to my email address what I never received. After I got home I realized it must be a wrong email address, I set up a new one, which was to verify my zip code ( to check if I returned the car to the right location ( and I did) but since I tried to do this from home and my house is in a different zip code via location services of my phone shows I'm not the right place. I gave up the verification process. Unfortunately even I returned the rental car on time ( on the weekend after hours ) I have to pay $20 Service charge as a result of not able to check out through the U-Haul website?Erika V.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.DWAYNE T.
Customer did not leave a comment.Loi T.
Tiffany has outstanding customer service skills.Jerry B.
Customer did not leave a comment.Alexander H.
Customer did not leave a comment.NIKOLA S.
Easy. Great customer service.Phillip M.
The customer service was outstandinglisa H.
Always greatROBERT L.
Don't charge cleaning fees when the truck is not dirty.Vincent M.
Customer did not leave a comment.Candace S.