I wasn't told that the location way closed. I had to use the online app. To return and ot didn't work. I had to call customer service twice. Wasn't a great experience all the way around. The high light that I was happy with was the customer service representative on the phone.
NICHOLE O.
Towne Storage Dewey Rainbow LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Las Vegas, NV 89113
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Customer Reviews
- 4.0 Average Customer Rating
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Charged me for an extra day despite the truck and keys being on site well before then. Fuck yourself forever
Tami Lai Chelain C.The representative Tasha was a true professional she treated me with the utmost professionalism
Jerry I.The lady on duty did nothing to help us. She seemed very disinterested in her job. She also stated that she would email a copy of the receipt when she checked the truck in and I never received an email from her. An additional charge appeared on my credit card, when I called, during business hours, to ask about the charge, no one ever answered the phone. I called the 800 number and received an explanation of the charge immediately.
LISA R.My return was for 10/31 at 9:00a.m. which is when they opened and I arrived about ten minutes to opening ready to wait and a lady came out and said we're not open we will email you the receipt and I said I don't mind waiting until you open since it was a few minutes. She just reiterated we will email you the receipt. I thought that was fine since I wasn't over the miles and gas was ok. To see I was charged an extra $77 was a pretty shady transaction. My drop off was for 9 a.m. I was there waiting for them to open. I didn't ask her to come outside. To charge me and extra day and put my check in time randomly at 11:30a.m. It is shady, dishonest and crooked. I was there at 8:50 a.m at least be factual if you're gonna be shady.
Christina M.