Customer Reviews for Towne Storage South Jordan LC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Towne Storage South Jordan LC

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David H. on

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Do not have the customer run around to different locationsbecause of inaccurate information. And once the equipment is returned verify so the customer does not receive a nasty gram about not returning it. I was assured I would be called back for the final word on my issue but was never contacted. I assume the equipment was marked as returned. I spent way too much time just trying to pick up a reserved dolly.

Megan F. on

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Great customer service and the truck worked perfectly for what we needed.

Macharil V. on

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Very friendly and helpful, even without a reservation I was able to rent a van quickly.

TIM C. on

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Customer did not leave a comment.

Harlan M. on

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Better explanation of return of vehicle I did it in middle of night couldn’t take pictures of vehicle, that wasn’t explained to me . I was told to just leave truck on right side of building and keys in orange box . The light in back of truck was very poor did not stay lit for 30 min , as it stated it stayed on 5min at best . So moving in dark was difficult as we were forced to do that day.

Joshua L. on

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Charged me for full tank of gas when it was already full

Myra T. on

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Closed when dropped off

Dean J. on

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The nice lady was wonderful! She also had a great sense of humor!

Austin B. on

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The text messages I received from U-haul were somewhat confusing and hard to follow. When I followed the link texted to me for check-in purposes, U-haul could not find my order.

Dawn U. on

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On line registration, was horrible. Customer service at Towne Storage was excellent.

Michael S. on

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The link that was sent to return the truck late did not operate properly and I was charged $20 because of it. I tried for 30 min .

Constantine G. on

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Customer did not leave a comment.

Keith S. on

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You began a new program touted as time saving, you didn’t train your employees, they handed me a piece of paper with a web address and told me it was an APP and I was on my own. The Web site was extremely slow and cumbersome, and after spending fifteen minutes not getting anywhere at all I surrendered as I am sure was the end game so you could fleece me out of an extra twenty dollars similarly to the weekend price hike for mileage. When will big business learn, you guys will be sued for this fiasco you’re pushing. Needless to say you’ve lost me as a customer after renting twice in a week, i compelled to warm all my friends and family thru social media. I would be remiss if I didn’t mention that the human being employed by you attempted to help but it was obvious he had his marching orders to allow me to flounder, he is your ONLY shining light in this debacle. This is a fail at the highest level of your corporation, maybe you should research Sears, Penny’s and the other corporation nightmares they didn’t learn until it was too late either. Your former customer!

ANDREW J. on

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The new checking back in the truck rental system blows bad... It required me to create a login and password... that is a joke... and then the location services on the uhaul app/website were not working properly.. I will think twice before I rent again... No one should have to create a username and password just to rent a moving truck.... its too bad because the customer service on location was perfection

Timothy G. on

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cancel returns by internet as it is too confusing and time consuming

DARIN H. on

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I prefer dealing with caring managers like at Towne Storage for check in/check out. Asking customers to take photos to document the condition of the truck is a reduction of customer service and a huge inconvenience to the customer. The hyperlinks sent to my phone did not work properly, so this further added to the frustration.

Judy R. on

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Customer did not leave a comment.

Keith S. on

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Knowledgeable front desk person, helpful and pleasant. Processed the transaction in a timely manner. I am a return customer, everything today will bring me back again.

Roger W. on

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Customer did not leave a comment.

Cliff H. on

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Super friendly and would highly recommend them to anyone!

REBECCA P. on

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Very calming atmosphere for truck rental. Only advice: Let them know where to put the truck for the return, maybe a sign out front as a reminder.

Reed F. on

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Great service with friendly and knowledgeable staff!!!

Lena M. on

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I wouldn't recommend UHaul again after this move.

Randy D. on

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The employees at Towne Storage need customer service training. They messed on our order severl times which made the process very confusing and stressful. The woman named "Jamie" was especially rude and didn't know how to use the computer. The truck's windshield was covered in bugs, we had to clean it so we could see. I would not recommend this location to rent a Uhaul.

Michael H. on

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Customer did not leave a comment.

Karina N. on

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Kevin T. on

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Location was fine. But the van died and I had to call Roadside Assistance.

Charlotte Michel H. on

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Customer did not leave a comment.

Scott M. on

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Kent S. on

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Everything about our rental and use of a 10-foot U-Haul truck went well.

Jesse G. on

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Great in store customer service. They really improved my perspective on the company by making it easy to work with and extremely helpful.

Mark T. on

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Checking in with a smart device was a terrible experience. ended up going into the store and they were awesome.

Lehi M. on

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Customer did not leave a comment.