Customer Reviews for Towne Storage Union Park LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Towne Storage Union Park LLC

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STANFORD D.
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Along with a 10 foot truck for a local move, I rented 2- 6 pack bundles of moving blankets. Returned the truck within the 24 hour rental period along with 11 of the blankets in the back of the truck. Two days later the "manager" called wanting to to know when I was going to return the blankets. I told him they were in the back of the truck, but one was missing and I would return that the next day. I returned the missing blanket and was charged $43 as a late fee!!! Manager claimed he could not "close out" the contract until all the equipment was returned.........a U-Haul requirement that he had no control over. If that is U-Haul's policy, it is ridiculous! I had to tell him where the blankets were and told him I still had one I would return the next day. That is in no way to treat ANY paying customer in ANY business. He was very arrogant and mocking as I left the premises. I would never advise ANYONE to ever do business with this location, Towne Storage Union Park LLC and if my dispute is not resolved with U Haul management I would never recommend using U Haul for any moving needs. $42 for ONE blanket!! Are you kidding me?

Sandra M.
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The truck was noticeably clean but my windshield was really dirty and filled with a lot of bugs. I was in a hurry so I did not ask the location for assistance, also because I didn't think they had a facility to do it in. Also the location is small. So when I returned the truck during after-service hours it was very hard to find a good location to park it in.

Tommy W.
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Customer did not leave a comment.

Nancy W.
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Customer did not leave a comment.

Dianna P.
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Customer did not leave a comment.

CHRISTINE D.
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This location was very clean and organized, and the customer service was fantastic! The sales representative made the check-in/pick-up process fast and easy, and he even came out to assist with adjusting the mirrors of the vehicle! The vehicle appeared to be in great condition... However, upon first driving the vehicle, the cab began to violently shake. We thought it was just because the vehicle was empty, but after loading it full, it shook even worse and you could visibly see that the front of the vehicle was shaking when in motion. We stopped driving and called road-side assistance. They came to our aid within a reasonable amount of time (~2 hours) and discovered that the front tires of the vehicle were out of alignment and completely worn. The technician told us that the vehicle was extremely dangerous and we no doubt would have had one or both tires blow out. Within a half hour, the technician replaced both tires, fixed the alignment/front springs, and then took the vehicle out for a test drive and confirmed that his repairs had completely eliminated the violent shaking of the cab. While I am extremely pleased with the customer service and promptness of the road-side assistance, I am very concerned that we were rented a vehicle that had not been inspected/routinely maintained and was considered to be extremely unsafe to drive by the technician. I don't want to imagine what a double-tire blowout of a fully loaded 20-foot truck in winter-like conditions could have resulted in. Customer safety should be a top priority.

CASEY P.
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I was a little lost on the after hours self put away for the truck but when I made up my mind on what to do I got out of there pretty fast.

Andrew B.
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Customer did not leave a comment.

Erica L.
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Customer did not leave a comment.

KIMBERLEY H.
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Customer did not leave a comment.

Anirudha S.
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Would be nice if you can walk out after returning the truck. There is no place to call to get an exit code for the gate. Had to crawl under the gate.

Preston R.
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Truck is probably the oldest, or most miles, UHaul truck I've ever rented. The knob comes off the driver window winder every time you use it. It idles rough, and sound terrible; the ride is rough down the freeway, on what is normally a pretty smooth freeway, and that rough ride is true whether the truck is loaded, or returning empty.

Annica R.
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Having a dolly and sack of furniture blankets zip tied to the inside of the truck was quite annoying. They took up space, along the wall, right inside the door, where they were very much in the way. They interfered with the loading process, and - more importantly - they occupied space we had counting on using. We reserved two dollies, one of which was the same model as the dolly we found zip-tied on the inside of the truck. The attendant would not allow us to simply use the zip-tied dolly, and leave behind the identical one we just signed for, even though the cost would be the same. He would not cancel the rental of the dolly. We would have greatly preferred not to drive an extra dolly around town. If this is a U-Haul policy, it is very annoying. If this is the policy of the angry attendant, U-Haul should be aware that there is an individual representing their company, who is making them look bad. The attendant was clearly not in a good mood. His whole demeanor was a bit abrasive, and he said some strange things. (Example: he stated that he would charge an extra $5 for every Starbucks cup he finds left behind in the truck.) I had no intention of complaining, but I received two emails with feedback requests, and decided to oblige with honest responses.

Carol L W.
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Dave in the office was an excellent professional. He was busy with many rentals the day I rented. When another client did not have the van back for me he suggested another truck. Gave me the mileage rate for the van I reserved. He is the best u-haul representative I have seen with 45 moves over my lifetime! He would be an excellent trainer for your company....Senior client

MARK W.
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Customer did not leave a comment.

Diane M.
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Location directions on how to get into the freaking gate was a joke. The app for HAUL SUCKS! It doesn't work and the directions are not clear your call center sucks I had to call 3 times just to try to get help on unlocking the lock once I found the truck walking all the way around a entire storage facility. The lock wouldn't open. The app just sat and din't advance forward to the next item on how to check.. Let me go back to the begin the guy zak I talked to at the place the day before said on yay its super easy we will have the truck out front and you can just come an pick it up. complete LIE. I deal in banking/lending on technology all day and your day it NOT user friendly and it no clear on how to do things!!! The drop off was another clear nightmare. the app wasn't working #FAIL

ZACKARIAH A.
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Customer did not leave a comment.

Melissa C.
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The truck was hard to drive, dirty and the service was poor.

Robert C.
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Customer did not leave a comment.

Dennys T.
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Customer did not leave a comment.

John R.
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Really small parking lot.

Robert Y.
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Customer did not leave a comment.

STEVEN N.
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Instructions and charges are not clear

Kay C.
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Customer did not leave a comment.

BLANE N.
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Customer did not leave a comment.

Sarita S.
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Customer did not leave a comment.

Joseph K.
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Customer did not leave a comment.

Richard J.
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Customer did not leave a comment.

Shaylyce M.
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The employees at this location are the living embodiment of the word ‘kind'. They helped me find the least expensive way of moving, took their time to explain to me the contracts so there was no rush, and were all smiles. 100/10 would recommend!

Brenda P.
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It was okay but the truck was all scratched up and very dirty as I indicated when I got it and filled out in my review before hand! He screwed up drop off location had to travel almost 30 miles more to go to the west Jordan location. Our contract even has the Murray location. We waited on phone over 40 minutes to talk to a representative! Finally at 9 pm we gave up and drove to West Jordan!!!

CALVIN C.
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Customer did not leave a comment.

Sabrina S.
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Customer did not leave a comment.

Deborah D.
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The equipment was in good shape and it is a fairly convenient location (albeit with an inconvenient entrance only from the south). My problem was with the time it took to check in and out on the mobile app. In my case, my assigned truck's combination didn't work, causing me to take even longer as a customer service phone rep had to talk us through taking another vehicle on site. My problem was resolved but it was really time consuming compared to a live person.

Glenn J.
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Customer did not leave a comment.

Isaac L.
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Customer did not leave a comment.

Brett H.
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Perhaps clearer signage can be available for those not familiar with the location. It wasn't abundantly clear where to pick up/return the truck. Admittedly I made a mistake and went in the out gate because that was how I got in to get the truck. The attendant was extremely rude. Instead of informing me of my mistake, he approached my truck, opened the door, and yelled “What are you doing!?” I said, “I am returning the truck I rented.” He proceeded to berate me about how dangerous it was to back up in that space. I did not back into the space, I had to turn the truck around to get it in the proper positioning. Prior to me entering the exit, he offered no clarification about where to go. Not impressed with the customer service for renting trucks there. I would be unlikely to return to this specific location as I have had much friendlier, more helpful experiences elsewhere. Thanks!

Josh K.
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It is extremely difficult for the average driver to pull a 26 foot truck into the Narrow back area of the building. Especially to have to parallel park it between two other trucks within that narrow area. It would be nice to drop it off in front and have someone more skilled park it properly. We managed as best we could. The self pick up was a little difficult to figure out at first, but ultimately was pretty easy.

ROBERT F.
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Customer did not leave a comment.

Lawrence H.
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Maybe explain where to go to park the truck when returning it.

Marcus Blaise C.
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Answer the phone, provide common customer service without demanding smart phone connectivity during business hours. Or at least post a sign indicating your utter incapacity to conduct business.

MICHELLE S.
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You worked with me every step of the way. Please just keep doing what you are doing! Thank you!

Matthew Rees E.
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There was just some old food scattered throughout the vehicle.

Hadar K.
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Customer did not leave a comment.

Casey G.
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You guys charged my card twice, the uhaul was trashed, and you forgot my dolly. Will never use you again.

MATT E.
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I was especially happy to have carts onsite at the storage facility. The manager, Zachary, was very accommodating and helpful.

CHARLES J.
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Customer did not leave a comment.

PAUL S.
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Customer did not leave a comment.

Richen Montejo D.
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Explained everything well and friendly.

Chandler K.
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Customer did not leave a comment.

EMILY G.
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Customer did not leave a comment.

Carriene P.
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The inside of the van was fairly clean but the outside was not at all. The weather was a bit crazy so that's probably the reason for the dirty exterior

Dallas W.
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Uhaul Rep was snarky and not helpful when checking out. Then I returned the vehicle in the lot where it was agreed and I was charged $178 for damages to the vehicle that were not done by me.

Lesley V.
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Customer did not leave a comment.

Derec P.
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Customer did not leave a comment.

Stacy S.
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Customer did not leave a comment.

Jade C.
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I made the arrangements & was told I could pay for the rental. Not the case the card had to b in Hades name. If the customer is making reservation they should be able to pay. That was my part in this

Garrett G.
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Customer did not leave a comment.

Glen M.
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Last minute change from the original location to this location was not positive.

Scott C.
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Customer did not leave a comment.

Christian T.
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Everyone was great! :)

Melissa H.
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My first attempt at picking up the U-Haul from towne storage was a huge fail. It was a self check in got messed up and my reservation got messed up and I talked to 5 different agents at U-Haul and couldn't get the reservation fixed and truck picked up. It took 2 1/2 hours and never was resolved. The next day I was able to pickup the truck with a person check in. My move went alright but I was about 45 mins late and called to ask if they would work with me on the delay. Zack at towne storage informed me there was nothing they could do and I would have to be charged another 24hr payment. I wasn't happy and returned the truck later that around 11pm and because of being exhausted forgot to leave the key and clear it out and went to my new place 45mins south. I was charged $37.49 for cleaning and gas and $49.39 for the extra day. I wasn't happy this time at all with my experience. I don't know if it was the location but wasting 2 1/2 hours trying to pickup the truck and being treated as if my time wasn't important at all and then to top it off with them not being able to work with me on the delay return was unfortunate. I can honestly say I will never rent from this location and most likely never from U-Haul again because of this horrible experience. Customer service is the bread and butter of every company and with out it you have just a service that nobody enjoyed. Thanks

Sunni H.
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Customer did not leave a comment.

Mark L.
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Truck smelled of cigarettes. Had to clean it before I felt comfortable riding 25 hours in it. When I picked up the truck I was promised a 10% military discount, the check out person said she couldn't do it but it would be credited upon check in (even wrote it on the receip) when I checked the truck in the wouldn't process the credit. Also I drove over 2200 miles and when I checked the truck out it had 3/8 of a tank of gas I turned it in with 3/4 tank of gas and you asses had the opacity to charge me $23 for going 59 miles over what was allotted. In addition I paid $17 to keep it an extra day (thought I would need it for 8 days total) but I turned the truck in 3 days early. As far as I am concerned you owe me nearly $250

Shahrzad J.
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the location was great however, the online process was ridiculously long and inconvenient. kept rejecting my access to the vehicle for no reason and asking for more documents and info! I had to try a couple times until it went through with the same data I provided in previous trials.

Austin A.
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Please be more clear on what a customer needs to do if they are dropping off a rental after-hours. Apparently I was supposed to leave the key to the truck in a drop box. Either I wasn't told that or I forgot, I can't remember. It would have helped greatly if I was shown exactly where the drop box was. But I left they key in the vehicle and locked the doors, not knowing what else to do and having nobody to ask. I tried checking in the truck on my phone after dropping it off and locking the doors, but didn't know I needed to take pictures of the odometer and whatever else inside, which I could no longer do. So an employee had to check it in the next day for the added $20 charge. On top of that, I had to pay a locksmith to get the key out, which cost me another $160. Obviously, I wasn't very happy about that. I was also informed that I shouldn't have left the truck where I did on the side of the building. I asked beforehand where to drop it off, and was told any available parking space in the front. There weren't any when I got back, so I parked it in front of a different vehicle on the side of the building. I was told afterwards that there were parking spaces in the back of the building, but how was I supposed to know that? This was my first time renting a moving truck, so I didn't really know how it all worked, and would have appreciated a better explanation, because I did the best I could with what knowledge I had.

Olaf J.
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Difficult to get into and to park the vehicle I was returning.

China B.
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I was charged for damage to the truck but the condition review was not performed with me present; therefore, was accessed and charged without my sign-off. Additionally the amount charged was a random charge that was not explained/detailed. I've used Uhaul many many times before and never had any problems but i'm very unhappy this time!! The truck was clearly very old and had a lot of difficulty getting into gear and made lots of problematic noises. I reviewed the condition of the truck when finished and saw scratches and dents all over the truck; clearly needing repair. These are not visible in the initial truck condition review pictures as they are taken from a distance. I would like to dispute this transaction!!!!!!!!!!!!!!!!!!1

Rebecca E.
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Customer did not leave a comment.

Christian Y.
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The windshield was very bug-splattered and hadn't been cleaned. Other than that, all was good and very good service. I felt safe with the rental process.

Ram C.
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Customer did not leave a comment.

Ibrahim S.
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The worst experience ever.

Ravikiran K.
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Truck is not cleaned

Ronald H.
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Customer did not leave a comment.

Michael M.
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App didn't work. Waited on customer service phone call for 30 min at 1:00am. Finally hung up. Awful experience

Francisco B.
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Desinfect the whole truck. Cleaning high tech areas like handle and wheel is not enough. You need to spray the whole truck, including the back of the truck where cargo gets stored.

robert D.
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Our truck broke down after we loaded it. It had to be towed to our destination. We were broken down on the freeway for more than an hour. When I contacted Uhaul to report the incident I was told “a manager will be back with you in 72 hours.” The whole experience sucked!

Ethan M.
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Uhaul App is absolute garbage. But the location was good, understaffed, but that's likely due to the current apocalypse of Covid-19. Seriously, the Uhaul app is crap. The one guy there was very helpful. Once again I hate the Uhaul app

Robert O.
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The man at the front desk down to earth and easy going.

THOMAS L.
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Excellent service and very friendly especially will all that's going on in the world now

Debra K.
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Picking up was a nightmare. I was charge 180 dollars and I have no idea HOW? i used it or 4 hours how on earth is that possible?

Ronald C.
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The equipment was dirty I even took photos while inspecting it before leaving. When I returned the truck I was charged a cleaning fee I'll never rent a U Haul ever again. And I mileage on these trucks are rigged I went 1/4 of a mile from one stop light to the next and it said I went 3miles .. I'll never rent another U Haul and I'll never recommend this company

Justin H.
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I would not recommend this location. I rented a moving truck. I assumed all moving trucks came with a ramp. I went through the checkout process, but when I got to my destination and opened the back, I realized it did not have a ramp. Frustrated, I took the truck back. The man there informed me that I would still have to pay for the truck because there was nothing he could do on his end. And I would have to check out a new truck and pay for that one as well. I was frustrated and told him that they should let customers know that there is no ramp with this truck or have it on their website with bold letters. He retorted, well every truck has 4 wheels, do we need to list that as well? Not a good answer. When I called customer service the next week, the lady I spoke with said that it was the employee's bad, they should have refunded my truck, and only they could do that. So she said she would have to call them to have it refunded. When she spoke with them, they again refused to issue a refund. She said she would escalate the situation to a supervisor. Luckily that person was a descent person and refunded the amount. I don't know why the employees at this location were so rudely stubborn about this, but I wanted to post here in case it might help any of you.

Jaclyn L.
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Fill the tank before renting it out. Get out of your chair and explain the return after hours process, where the box is, the gate you come out of. And also disclose that there is an after hours addition fee.

Ann H.
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Customer did not leave a comment.

Ramu V.
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He charged money even though we filled Gasoline and extra charge saying that I did not fill he is so rude to me

James E.
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Customer did not leave a comment.

Terry S.
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Customer did not leave a comment.

Thomas W.
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The Uhaul employee that helped me was very courteous, professional and friendly. He got me in and out quick!

Marc G.
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Customer did not leave a comment.

Nicholas J.
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Customer did not leave a comment.

herma S.
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Customer did not leave a comment.

Danny D.
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The employee was friendly and helpful. We will use this location again.

Anne C.
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I used online pickup/drop off and found it difficult. My vehicle wasn't parked where the app said it was. The key was not located where the photo on the app showed me it was. When I returned it, the app didn't give me the gate code to get in. However, the folks in the office were amazingly helpful. Just wish online check-in/check-out were smoother.

Anne J.
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Customer did not leave a comment.

Jordan M.
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Customer did not leave a comment.

james C.
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Not a thing. These guys were great!

Yogesh Babu B.
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Customer did not leave a comment.

Ryan L.
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Customer did not leave a comment.

CUNXI Y.
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Customer did not leave a comment.

Claudia G.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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