Customer Reviews for Towne Storage Union Park LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Towne Storage Union Park LLC

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Christian Y. on

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Nothing. Very efficient.

Terri R. on

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This location always does an excellent job!

Traci H. on

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Give them a truck that runs well. The A/C kept going out, and the transmission sounded like it was going to go out throughout the entire trip. Going from 3rd to 4th gear, it would get up to 4500 RPMs before shifting.

Layne H. on

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Rustyn C. on

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Gary O. on

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Michael L. on

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Nothing. I was treated courteously by the people that helped me

Lila R. on

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Help with understanding of charges

Leandro P. on

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CARMELA S. on

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Lynne N. on

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I was driving the 26 ft UHaul. There wasn't very much room to park once I got there and since I didn't know where I was going (and this was my first time dropping off a U Haul) it made it a bit difficult for me to get headed the right direction to make it into the driveway (into the super small parking). With all that said, the staff were great and the drop off was very easy

Alexis D. on

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Slow D. on

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Edward B. on

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The pick-up location was neat and clean. The truck, however, was filthy inside and out. The outside of the truck was dirty and coated with bug splatter. The inside windows had not been cleaned for months and had a dark film on them. The seats were very dirty. We had to clean the inside of the cab to make the trip bearable. U-Haul needs to clean the trucks, especially the inside of the cab, before they are sent out again..

Julie K. on

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Leia B. on

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The woman who helped me was so wonderful to me. Moving is so stressful and ours has been going on for a month. Emotions were running high in our family lol, and she was so amazing just to listen to me and we just laughed and made light of stressful situations which was just what I needed. I know this sounds odd, but she literally made me a better person.

Andrew H. on

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Mike B. on

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20 caller after hour fee is bullshit .I will never recommend you guys . You guys suck. I had it for 3 hours went 18 miles.

Kim K. on

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Parker M. on

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Kenneth G. on

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James B. on

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The picture to pick up the key in the “lockbox” was completely inaccurate. Not even close! And the description of where to locate the truck, “behind East gate,” was crazy confusing. There’s a West and North gate, no East gate. Besides that, it was behind the building; couldn’t even see it. To leave I simply drove in the direction the truck was facing, towards the West gate, but the gate wouldn’t open. Was was explained to me as a “10-15” min process turned it 45 min. Either I’m dumb or that was less than satisfactory.

Brent J. on

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Made an online reservation. Had a comfirmation email. When I got there it wasn't in the system. However the person helping us and the customer service representative she called were extremely helpful in this situation and very easily and smoothly cleared up the problem and got us on our way. Exellent service!

Milika A. on

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I was a walk-in customer and asked to rent a Uhaul. The gentleman that helped me was very nice and got me out of there in 5 min. Super fast and friendly!!

ELAINE B. on

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everyone i work with has been great

Austen S. on

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Rey M. on

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George C. on

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The truck had not been swept out

Danielle L. on

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Suggestions of where to park if lot is full

Raleigh F. on

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Google Maps had us going into the condo's next door. There is not good identification showing that the storage unit was the actual drop off site. It was difficult to turn around when I went into the wrong area next door. Needs BETTER signage out front.

Janel K. on

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Keep up the great work!

Patrick A. on

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Sean C. on

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