Customer Reviews for Towne Storage Vineyard
(U-Haul Neighborhood Dealer)

76 reviews

1641 W 1200 N   Orem, UT 84057

(801) 224-0160

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    8 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(801) 224-0160

1641 W 1200 N
Orem, UT 84057

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    8 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Casie was friendly and helpful.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH W. 
Rating:
5.0

Customer did not leave a comment.

Bridger H. 
Rating:
5.0

Customer did not leave a comment.

Dolores W. 
Rating:
5.0

No improvements; everything was perfect!

Joshua W. 
Rating:
1.0

Emily lied about the price as well as being the worst storage unit place we have EVER worked with. Terrible 10/10 would not recommend

Sara H. 
Rating:
5.0

I could not get the online checkin to work, I just gave up and dropped the keys in the box n

GREGORY R. 
Rating:
5.0

Customer did not leave a comment.

Garrett M. 
Rating:
2.0

They did not have the equipment that I had requested and I didn't know that until I showed up. This is not their fault, this is a problem with U-haul in general.

RYAN M. 
Rating:
5.0

Todd is great to work with.

KEVIN T. 
Rating:
5.0

I've always enjoyed my rentals with U-Haul, and Todd's location at Towne Storage in Orem UT is by far my favorite. Thanks for always running a tight company.

BRANDEN N. 
Rating:
5.0

It was my first time renting! You guys made it quick and clear. Thanks for making it easy and comfortable!

JOHN-LUKE B. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Drop off directions we're helpful and easy to follow

TRACI LYNN K. 
Rating:
5.0

Customer did not leave a comment.

Kaleb A. 
Rating:
5.0

It was great! Very friendly service and I got what I needed right away!

TANNER M. 
Rating:
5.0

Customer did not leave a comment.

LANE B. 
Rating:
5.0

The dashboard said the car needed an oil change.

Sven W. 
Rating:
5.0

Dropped off using Uhaul app. No one was present when we arrived to drop off the truck at 1:45pm.

Gary S. 
Rating:
5.0

the person who attended me was very clear in giving the information and super friendly

LUIS P. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

The service was s great. Thank you. No recommendations. It was perfect. Oh! The only issue was that I made the reservation, and it didn't show on their system. Luckily they did have a truck available!

JESSICA A. 
Rating:
4.0

Customer did not leave a comment.

Amandah M. 
Rating:
5.0

i received very good service.

LESLIE D. 
Rating:
5.0

Very helpful and kind.

LESLIE D. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
5.0

Where I dropped off the uhaul is where I would say was amazing! The employee was absolutely fabulous! Thank you for such a great experience

DEBORAH G. 
Rating:
5.0

Customer did not leave a comment.

Steven E. 
Rating:
1.0

When we dropped the truck off, the manager was very rude because we were a few minutes late. The next customer had not even arrived to pick up the truck, but we were still charged for an extra day. On top of that, the manager said that the police were about to come looking for me for being late... 30 minutes late. What a joke.

BENJAMIN BOWERS F. 
Rating:
5.0

Customer did not leave a comment.

Brenton Y. 
Rating:
5.0

Customer did not leave a comment.

Tyler G. 
Rating:
5.0

Customer did not leave a comment.

Erik B. 
Rating:
4.0

The local rep was good, but the problem was I reserved the truck for 8:00a and they didn't open until 9:00, so I chose the pickup option without the lobby experience. I couldn't log into the U-Haul website with my phone--it just wouldn't let me. It never sent the confirmation code via text or email, the local guy came in and helped as he could. He gave me a phone number for U-Haul the lady there must have been having a bad day. She was rude, put me on hold and then called the local guy 10' away from me, I heard him say he couldn't log in either, then she came back on the phone to me and told me he would help me. He couldn't even log in! Finally after 45 minutes, I got the truck, NO thanks to the U-Haul customer service folks. I had movers at my site waiting for me for an hour at $50 an hour with nothing to do. But U-Haul would do nothing. And while the guy was helping me, another customer came in who had to change his reservation from the night before because he couldn't get into the site to pick up the truck. This was terrible customer service on U-Haul's part. Let me be clear that no responsibility falls on the local Towne Storage guy. He did all he could, but he takes the heat because he has to deal with the frustrated customer while the U-Haul reps send everyone to him. I will not rent from U-Haul again. I'll pay more and rent Ryder or someone else.

Jonathan C. 
Rating:
4.0

Everything was ready to go when I got there. Online check in made it really easy to pick up and go.

Steve Y. 
Rating:
5.0

easy check in

Boyd B. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Todd was very, very helpful and knowledgeable. Both he and Emily, who work at this location, were terrific!

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Zheng C. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

it was all good

STEVEN S. 
Rating:
4.0

Customer did not leave a comment.

BARRY S. 
Rating:
5.0

Customer did not leave a comment.

RYAN J. 
Rating:
5.0

Agent was friendly and quick to complete contract. Pricing was fair and truck operated well.

Shane M. 
Rating:
5.0

New location and office. Awesome staff.

Shane O. 
Rating:
5.0

Customer did not leave a comment.

blaine W. 
Rating:
5.0

Customer did not leave a comment.

Bo Y. 
Rating:
5.0

Customer did not leave a comment.

Katrina H. 
Rating:
5.0

I love how there was not a dolly on my way

Lucas R. 
Rating:
5.0

Customer did not leave a comment.

Dallas S. 
Rating:
5.0

Customer did not leave a comment.

Sheri B. 
Rating:
5.0

Customer did not leave a comment.

Darrel C. 
Rating:
5.0

nothing

Vard B. 
Rating:
4.0

Customer did not leave a comment.

thomas H. 
Rating:
5.0

The tires had flat spots and it was like riding a bucking bronco! It shook my head so hard that I had to get away from the head rest and my load was shook up so bad that it fell off of the top shelf!! The shaking stopped after about 20 miles because the tires warmed up, it was a cold day because it was snowing

Michael T. 
Rating:
5.0

The truck that I was given leaks water into the cab so, the whole time I was moving in the snow it was leaking onto the steering wheel and then onto my legs.

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

Fiona M. 
Rating:
5.0

Customer did not leave a comment.

Sean A. 
Rating:
3.0

I went 14 miles I put in a gallon of gas, I had it for 1 hour. I get billed for 4.1 gallons not counting my 1 gallon that I put in the Truck. I get the bill then I called. The guy goes it was 7/8 on the tank, I really didnt check it out cause i only needed the truck for 1 hour and it was 10 to 15 miles round trip. When I called and said look at the miles he said doesn't matter care I had written down 7/8 so thats what Im going for. I have used Uhaul 4 times in the last 2 months for my small company. Its not the $20 bucks its the principle. I guess I can always use Ryder

Vard B. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Evan T. 
Rating:
4.0

The app is horrible and the customer service for it is even worse. Other than that I liked it

Jonathan A. 
Rating:
4.0

Appliance dolly that was reserved was not available at time of pickup; I was not informed of this until credit card and driver's license were recorded. Advertised price quickly doubled by the time I left with the van U-Haul computer software was not functioning, so I left the rental agency without the contract. I couldn't wait. I was reminded 3 times when my time would be up. When I returned the vehicle at promised time (1:30 PM), the agency door was locked. No one on sight. Waited 10 more minutes, still no one.

Gordon G. 
Rating:
5.0

Professional services

audie V. 
Rating:
5.0

Great experience. Great place to rent. Very friendly and professional.

Sean A. 
Rating:
4.0

We had a little problem with fuel but they were great working with me. Friendly and good to work with. I will rent from them again.

Steven S. 
Rating:
4.0

Customer did not leave a comment.

Derald M. 
Rating:
3.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

everything was awesome!! I do think that it would be nice if there was an option to just drop it off and then get charged for the gas used along with a fee instead of having to fill two gallons to cover the miles I drove in town.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Darrell M. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Luckily, the location was great and helpful. But Uhaul was extremely disappointing. We reserved a Uhaul for pickup at 8AM in Orem. But our pickup was changed to a location in Vineyard that did not open until 9AM. We specifically chose to pick-up our Uhaul at a location that opened at 8AM, not 9AM, because our movers were coming at 9AM. Uhaul also changed us to a location that did not have the materials we needed. So I had to drive back to our old pick-up location in Orem to grab the materials. Luckily Towne Storage Vineyard let us in their building half an hour early to let us get our Uhaul. Uhual screwed us over, but Towne Storage was amazing. Towne Storage gets 5 stars. But Uhaul gets 1 star. This is our fourth time using Uhaul, and we will try to avoid using them in the future.

Morgan D. 
Rating:
5.0

Perfect

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Tony M. 
Rating:
1.0

I was never told about a cleaning fee. I was charged $25 for cleaning which would have taken me literally 2 minutes. If I would have been told that, I'd have cleaned it up myself. The lady I handed the key to said that as long as I didn't go over my miles, I wouldn't be charged extra and said I could go. Terrible service! I want my money back!

Lawrence L. 
No reviews have been submitted for this location.

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