Customer Reviews for Towne Storage Vineyard

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Towne Storage Vineyard

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Vard B. on

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I went 14 miles I put in a gallon of gas, I had it for 1 hour. I get billed for 4.1 gallons not counting my 1 gallon that I put in the Truck. I get the bill then I called. The guy goes it was 7/8 on the tank, I really didnt check it out cause i only needed the truck for 1 hour and it was 10 to 15 miles round trip. When I called and said look at the miles he said doesn't matter care I had written down 7/8 so thats what Im going for. I have used Uhaul 4 times in the last 2 months for my small company. Its not the $20 bucks its the principle. I guess I can always use Ryder

Steven S. on

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Customer did not leave a comment.

Evan T. on

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Customer did not leave a comment.

Jonathan A. on

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The app is horrible and the customer service for it is even worse. Other than that I liked it

Gordon G. on

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Appliance dolly that was reserved was not available at time of pickup; I was not informed of this until credit card and driver's license were recorded. Advertised price quickly doubled by the time I left with the van U-Haul computer software was not functioning, so I left the rental agency without the contract. I couldn't wait. I was reminded 3 times when my time would be up. When I returned the vehicle at promised time (1:30 PM), the agency door was locked. No one on sight. Waited 10 more minutes, still no one.

audie V. on

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Professional services

Sean A. on

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Great experience. Great place to rent. Very friendly and professional.

Steven S. on

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We had a little problem with fuel but they were great working with me. Friendly and good to work with. I will rent from them again.

Derald M. on

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Customer did not leave a comment.

Brian R. on

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Andrew L. on

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everything was awesome!! I do think that it would be nice if there was an option to just drop it off and then get charged for the gas used along with a fee instead of having to fill two gallons to cover the miles I drove in town.

Darrell M. on

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DAVID W. on

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Morgan D. on

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Luckily, the location was great and helpful. But Uhaul was extremely disappointing. We reserved a Uhaul for pickup at 8AM in Orem. But our pickup was changed to a location in Vineyard that did not open until 9AM. We specifically chose to pick-up our Uhaul at a location that opened at 8AM, not 9AM, because our movers were coming at 9AM. Uhaul also changed us to a location that did not have the materials we needed. So I had to drive back to our old pick-up location in Orem to grab the materials. Luckily Towne Storage Vineyard let us in their building half an hour early to let us get our Uhaul. Uhual screwed us over, but Towne Storage was amazing. Towne Storage gets 5 stars. But Uhaul gets 1 star. This is our fourth time using Uhaul, and we will try to avoid using them in the future.

Steven S. on

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Perfect

Tony M. on

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Customer did not leave a comment.

Lawrence L. on

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I was never told about a cleaning fee. I was charged $25 for cleaning which would have taken me literally 2 minutes. If I would have been told that, I’d have cleaned it up myself. The lady I handed the key to said that as long as I didn’t go over my miles, I wouldn’t be charged extra and said I could go. Terrible service! I want my money back!