Our reservation was scheduled for 8am. No one was on property when we arrived. We called the location number and left messages and started calling other locations in the area because we were on a fixed schedule. The location employee showed up 25 minutes late and did not even offer an apology. When returning the truck, we has the same issue. Location employee was nowhere to be found and online check out was not working. I finally dropped the keys in the drop box, sent the location employee a text message, and called U-Haul directly to check out. The location employee text me back 25 minutes later. Either her clock was off by 25 minutes all day or mine was, but being prompt and on time is the basics of employment and customer service.
Stacey F
Towne Storage Vineyard
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orem, UT 84057
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Becca was amazing. She was able to take care of me last minute.
CHRIS ETodo excelente
Jim CLocation indicated that they open for business at 8AM. I arrived at 8AM ready to pick up my rental and had to wait outside until approximately 8:30 because nobody was there to open the store. When I returned the truck at approximately 2PM, the same thing happened- nobody was there to receive the rental return. Used the key drop box and left them a VM asking for a phone call to confirm the return. I never heard back from them. The rental itself went fine but I'd be hesitant to rent from this store again due to lack of staffing and support.
BRANDON BOne of the best service I’ve experienced with U-Haul
Ian H