Location indicated that they open for business at 8AM. I arrived at 8AM ready to pick up my rental and had to wait outside until approximately 8:30 because nobody was there to open the store. When I returned the truck at approximately 2PM, the same thing happened- nobody was there to receive the rental return. Used the key drop box and left them a VM asking for a phone call to confirm the return. I never heard back from them. The rental itself went fine but I'd be hesitant to rent from this store again due to lack of staffing and support.
BRANDON B
Customer Reviews for Towne Storage Vineyard
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
One of the best service I’ve experienced with U-Haul
Ian HThe electronic return was frustrating bc the app rejected my mileage every time I put it in. After 6-8 tries, I just dropped my keys. However, when I drove by later, a very kind & friendly female employee assured me my transaction was completed.
Rosanna WThe employee was 30 minutes late to check out equipment. My appointment was at 9 am, he showed up at 930 am. Upon returning, the same employee is unfriendly and seems to not care about his position or assisting customers.
Richard BI rented a van and paid extra for a dolly so that was supposed to be in the van but it wasn't and they wouldn't refund me for the dolly.
Natalie HThe interior of the truck smelled of cigarette smoke but it was clean.
Jared SThe entire process was so easy and the staff was AWESOME!!!!
Brittany CThe dolly and the pads were not in the truck.
Tangikina AI ordered two hand trucks/dollies. None were provided and yet I was still charged for them.
John BBecka is awesome. The truck bed could've been swept out.
Taylor JMake sure vehicle is clean as I left it for some one else, did not had windshield washer fluid as vehicle had dirt spots front window when I drove it. Also brought vehicle on time and I received a notice saying I was late to return it. Make sure whoever is in charge to récord correctly to avoid problems.
Byron RCheck the truck back in when I return it, so I don't get harassed by U-HAUL 3 days later for 'not returning the equipment.'
Raymond BI rent a truck with a dollie, when I get there to pick up they told they don’t have any dollie available, so they send to another location for the dollie, it means I have to drive 12 miles more. I have to pay dot those 12 miles and they women from the store added me an insurance which I did not requiere. They just charge $35 more for that and they didn’t want to refund me that money back!!
Marvin CWindshields were dirty and windshield washer fluid was empty. Front end felt like it was about to break down at any moment. The truck needs to be driven by maintenance and be worked on before it breaks down on the next renter. Your female employee in office was very helpful and nice.
Dessie MWe had an issue picking up the vehicle. There was no employees the location at the time of our pick. Our reservation was moved to a mobile pickup. Needless to say, after spending an hour on the phone speaking with three different departments we finally were able to access the code to the lock to receive the vehicle. It is a good thing we showed up early or we would have been significantly late to our pickup destination. If an individual was not tech savvy the mobile pickup would have been a nightmare for them.
Jeramy CThe air conditioning in my truck didn’t work very well in 95 degree heat.
Kerry CI booked everything online and it was a breeze. Truck was clean and worked perfectly. It was a very easy process.
Erik WNo dolies, no furniture Dollie’s like I made the reservation. The truck was super dirty. Smelled horrible. Old truck, brakes squeaked super bad
Kevin MNot lots of space to park, there were 3 other uhauls so it was hard to find a good spot
Parker MThe agent renting me the truck was very pushy when I insisted on declining the insurance coverage. He also had a negative attitude from then on and treated me with contempt. He also wouldn’t get up out of his seat to check the van back in so that I could get a receipt when we returned and said he’d do it later. I asked if he could do it now and he said he would do it later and that I would get texted or emailed a receipt. I was not impressed with him at all. Terrible customer service. Lazy worker who sat the entire time and was fiddling on his cellphone and didn’t want to be bothered with me the customer.
Derek LExcellent service
Yerri BFast and Easy. They always have trucks available. Great customer service.
Oreta TI used the truck for less than 2 hours, traveled 18 miles, and was charged $1.29 for each mile, plus charges for 3 gallons of gas at insane rates. I assumed that since you were charging $1.29 per mile (a very full charge) that this included fuel. When I called to discuss this with the "manager" he was rude and insulted me for not having read the fine print of the contract. I will not be going back to this location, or likely even using your service with these insane rates that you charge.
Jon CI had it reserved for 8 and they guy hadn’t even checked the truck in and was late. Didn’t get it until after 8:30. He also marked it as 1/4 tank of gas but it was under and I had to add even more money to make sure it was above where I got it from or I would have been charged. The truck was dirty. I had to clean it of trash.
Mallory HDon't charge so much.
SHACKE RI ordered a dollie and it wasn’t there. I was also told several things that they didn’t follow through on and I kept having to call to verify or change things. The mistakes they made were not my fault but they weren’t willing to work with me.
Riena HReserved a truck. When I arrived to pick it up, they didn’t have it. Absolutely no help trying to find another truck. Horrendous customer service. Do not use this location.
KHORY CI needed blankets. But they didn’t have any. Also, the whole thing they put us through to return keys at night, with the photos and uploading and all that didn’t work for me and seemed unnecessary. Otherwise it was good. Thanks
Lila TExcellent staff and assistance support!
Joseph ACasie was friendly and helpful.
THOMAS GNo improvements; everything was perfect!
Joshua WEmily lied about the price as well as being the worst storage unit place we have EVER worked with. Terrible 10/10 would not recommend
Sara HI could not get the online checkin to work, I just gave up and dropped the keys in the box n
GREGORY RThey did not have the equipment that I had requested and I didn't know that until I showed up. This is not their fault, this is a problem with U-haul in general.
RYAN MTodd is great to work with.
KEVIN TI've always enjoyed my rentals with U-Haul, and Todd's location at Towne Storage in Orem UT is by far my favorite. Thanks for always running a tight company.
BRANDEN NIt was my first time renting! You guys made it quick and clear. Thanks for making it easy and comfortable!
JOHN-LUKE BDrop off directions we’re helpful and easy to follow
TRACI LIt was great! Very friendly service and I got what I needed right away!
TANNER MThe dashboard said the car needed an oil change.
Sven WDropped off using Uhaul app. No one was present when we arrived to drop off the truck at 1:45pm.
Gary Sthe person who attended me was very clear in giving the information and super friendly
LUIS PThe service was s great. Thank you. No recommendations. It was perfect. Oh! The only issue was that I made the reservation, and it didn’t show on their system. Luckily they did have a truck available!
JESSICA Ai received very good service.
LESLIE DVery helpful and kind.
LESLIE DWhere I dropped off the uhaul is where I would say was amazing! The employee was absolutely fabulous! Thank you for such a great experience
DEBORAH GWhen we dropped the truck off, the manager was very rude because we were a few minutes late. The next customer had not even arrived to pick up the truck, but we were still charged for an extra day. On top of that, the manager said that the police were about to come looking for me for being late... 30 minutes late. What a joke.
BENJAMIN BThe local rep was good, but the problem was I reserved the truck for 8:00a and they didn't open until 9:00, so I chose the pickup option without the lobby experience. I couldn't log into the U-Haul website with my phone--it just wouldn't let me. It never sent the confirmation code via text or email, the local guy came in and helped as he could. He gave me a phone number for U-Haul the lady there must have been having a bad day. She was rude, put me on hold and then called the local guy 10' away from me, I heard him say he couldn't log in either, then she came back on the phone to me and told me he would help me. He couldn't even log in! Finally after 45 minutes, I got the truck, NO thanks to the U-Haul customer service folks. I had movers at my site waiting for me for an hour at $50 an hour with nothing to do. But U-Haul would do nothing. And while the guy was helping me, another customer came in who had to change his reservation from the night before because he couldn't get into the site to pick up the truck. This was terrible customer service on U-Haul's part. Let me be clear that no responsibility falls on the local Towne Storage guy. He did all he could, but he takes the heat because he has to deal with the frustrated customer while the U-Haul reps send everyone to him. I will not rent from U-Haul again. I'll pay more and rent Ryder or someone else.
Jonathan CEverything was ready to go when I got there. Online check in made it really easy to pick up and go.
Steve Yeasy check in
Boyd BTodd was very, very helpful and knowledgeable. Both he and Emily, who work at this location, were terrific!
Eric Hit was all good
STEVEN SAgent was friendly and quick to complete contract. Pricing was fair and truck operated well.
Shane MNew location and office. Awesome staff.
Shane OI love how there was not a dolly on my way
Lucas R