Customer Reviews for Towne Storage West Valley

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Towne Storage West Valley

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debra A. on

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Customer service is always great. Have used uhaul for awhile

Joshua B. on

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Customer did not leave a comment.

Luis O. on

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Clean and newer unit.

Michael W. on

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It was rated average because it had no vehicles on the premises. One has to call in advance to schedule a vehicle that comes from a larger location nearby. But the fact that I didn't need a vehicle for at least a week and that the distance from my home to this location was short, it best fit my needs. If had needed a vehicle that day, i would have had to have gone to another location with greater inventory on hand.

Tracy R. on

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Gina C. on

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Went out of his for us good customer service

Benjamin S. on

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Online check in/pick up process is horrible. “Due to high amount of requests” it took 40 mins to get approval. It’s awful when the days are 100 degrees and you try to get the move done early morning and have to wait that long. Also, an appliance dolly was requested but not received in the truck. Very disappointed...

JULIE N. on

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Vincent M. on

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Josh S. on

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Nothing I could see!

Jeda H. on

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Eric W. on

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Other than a few cracks in the windshield the truck was in good condition. The agent in Utah was excellent!

melanie C. on

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Brent B. on

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He was great. Helpful, I would do business with himagain.

Nefi M. on

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I had to remove snow from windshield

Nohemi H. on

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Tonya M. on

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Dave G. on

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Dave G. on

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Lew F. on

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Even though I didn't need help hooking up the trailer an offer of help would have been nice. Also I'm surprised no one checked to see if the lights worked or if I even had an adapter plug.

Heather M. on

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They have over charged me for a truck that was returned the same day it was rented. Spoke with a customer service representative who said she had fixed the issue only to receive a bill for an extra day!

WILLIAM V. on

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Nick M. on

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Wrong truck charged to many miles and was never given a discount

Aaron F. on

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When I picked up the truck it was very dirty!

Aaron P. on

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i didnt order the blankets and dolly , they were in there and if i broke the seal im pretty sure I would have been charged for them , which is strange because im pretty sure I could have used that space for ...my stuff.... my only other criticism is that I wasn't able to pick up my uhaul on schedule , which is irritating, BUT Austin at location was 100% on it advising me hours earlier of the delay which was helpful and then calling me as soon as the uhaul was available which was great. Also got me the keys once on location MUCH faster than usual uhaul service. Made the inconvenience feel less like an inconvenience.

VICTORIA F. on

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The over the phone U-Haul customer service was terrible. I was first lied to by a representative telling me I couldn't walk into this location to make a reservation. She insisted I make my reservation over the phone with her. I did not appreciate the pressure to make a reservation with her. She also told me they closed at 6 pm, but they closed at 5 pm. She was not nice or helpful. When I actually drove to the location because I had a feeling they were closing at 5 pm, I found out I could reserve a truck sooner than the lady told me. However, since my preferred location was an affiliate U-Haul, the employee couldn't find my reservation since U- Haul assigned me to a different location. I had to call customer service, I was transferred and then hung up on. I called again and was told my reservation couldn't be deleted or edited. After finally reaching a manager, it took a couple minutes to change my reservation so I could rent at the preferred location where I was at. Overall the customer service representatives did a horrible job of helping me. It shouldn't have taken 45 minutes of being on the phone. The employee at this location should have access to my reservation to help me. Being assigned to a different location was not what I wanted and it shouldn't have removed my reservation from his access. Austin, the site manager at Towne Storage West Valley did an AMAZING job! He helped us out, let us wait in his office while on the phone with U- Haul, and even stayed past closing to make sure we got a tuck. This should not have been such a hassle. I will never deal with U-Haul directly again.

DON P. on

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Trina J. on

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Don’t rent the van with a quarter tank of gas! The tank should be full at time of pick up. It made it very inconvenient when we were on a time table to have to fill up with fuel before even starting our day. In addition what a difficult situation you put your customers in to attempt to return it with exactly a quarter of tank. Otherwise the online checkout and return made the process easy.

Maryann E. on

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I was charged 29.99 for a truck that says on the side that it is 19.99 a day, but I was charged 29.99. I only had this truck for two and a half hours to pick up a water heater and take it back home. During this time the truck quit on me twice and I had a hard time getting it started again. Poorly maintained.

John E. on

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Bill S. on

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Ray G. on

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Agent was very good. No issues.

JOSHUA F. on

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Keep up the good work