Customer Reviews for Towne Storage West Valley
(U-Haul Neighborhood Dealer)

140 reviews

4571 S 5600 W   West Valley City, UT 84120

(801) 955-6899

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(801) 955-6899

4571 S 5600 W
West Valley City, UT 84120

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SUSAN D. 
Rating:
5.0

Nice people 👌

VICTOR T. 
Rating:
5.0

Towne storage at west valley excellent customer service. Thank you!

FRANCISCO C. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Ryan R. 
Rating:
5.0

Customer did not leave a comment.

salvador G. 
Rating:
5.0

I dropped it off after the office was closed. It seemed pretty smooth and the drop box was clearly visible.

BLAKE C. 
Rating:
5.0

Great service. Kind people, very helpful

ANDRE B. 
Rating:
3.0

The check in/out process is ridiculously complicated and it's nearly impossible to get help over the phone. Would never recommend uhaul.

Dillan H. 
Rating:
5.0

Customer did not leave a comment.

Erica J. 
Rating:
5.0

Cleanest equipment I've ever rented from Uhaul. Heather did an amazing job. Corporate needs to give these franchise dealers a big time raise in commissions.

BRANDON S. 
Rating:
3.0

24 hour online checkin was a huge waste of time and took much longer than doing it in person. Would not do that part again.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

Cinthia B. 
Rating:
4.0

Customer did not leave a comment.

DALE R. 
Rating:
1.0

Clean the inside of the truck, it was disgusting!!!

NICOLE J. 
Rating:
5.0

This location it's excellent,I jus take like 8 minutes to rent the truck,thanks

JARETH E. 
Rating:
5.0

Easy online pick up

Elaine S. 
Rating:
4.0

Overall experience we awesome, some ideas to improve operation would be better leveled parking area and parking lot size should be much larger. The UHaul representative was very professional and got me in and out in minutes, great job.

Peter L. 
Rating:
5.0

Expensive as shit. Never using again

Spencer T. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

was charged for 12 moving blankets, but there were only 6 in the bag.

Merry L. 
Rating:
3.0

Customer did not leave a comment.

Michael G. 
Rating:
3.0

the uhaul drove terribly, the steering was completely off, making it scary to drive the ac would shut off and not cool down. the ramp was a pain. I told the person when I returned the vehicle and I feel like i should get a discount cause I was terrified to drive this rental.

DALTON L. 
Rating:
2.0

Loud, very very loud, while driving. It's been decades since having to roll a window up/down manually...no cruise control, well, the only current day vehicle automation was the seat belt warning. Felt like I was back in the 60(s). We had a very long ways to go and we got hoarse, noise, yelling a simple comment the entire trip. Next time I'll hire a moving company. Geezz

Monte R. 
Rating:
5.0

Customer did not leave a comment.

Fern R. 
Rating:
5.0

Easy rental. In and out in no time at all. The only complaint I would say I had Is that I was told that the fuel was at a quarter of a tank but when I got into drive away it was almost on empty and had to go to the gas station immediately to put fuel in. But that wasn't really a big deal compared to how easy everything else was for the rental.

Trina L. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY L. 
Rating:
1.0

Always carefully read the contract. We were told 4 bucks per gallon if the tank was low. We did not go very far and it looks the same when we checked. They charged us 30 bucks for having to put gas in the tank and 24 for gas we drove 29 miles.

MATTHEW D. 
Rating:
5.0

Terry is thee best manager I've ran into. In the storage business. It's seems most everyone in that business is a slim ball but they are not. And they treat you with respect and are very nice highly recommended

JOHN M. 
Rating:
5.0

Nothing really. I thought the process was smooth and easy. My second time renting here. Both times smooth and straightforward.

Griffin B. 
Rating:
4.0

Customer did not leave a comment.

ana T. 
Rating:
4.0

Customer did not leave a comment.

Steve Q. 
Rating:
5.0

None

joeurt L. 
Rating:
5.0

Customer did not leave a comment.

Brooke B. 
Rating:
4.0

Have better coupons and deals.

Camille R. 
Rating:
5.0

All things were perfect. It could not have been easier. Great customer service. Great website to reserve the truck with ease. Truck was perfect and had all things we needed. Made moving a bit easier.

Randy B. 
Rating:
4.0

Friendly!

Maria F. 
Rating:
1.0

Was charged a bogus cleaning. I was accused of not sweeping the truck and not putting away the blankets. I have 2 witnesses that can attest that I did sweep. With regards to the blankets I was never instructed to put them away, with Coronavirus I assumed they are washed after every use since each customer is using them...but I guess they are not. Note to self next time you use their blankets...who knows how long it's been since they've been washed.

Sergio M. 
Rating:
5.0

The employee who helped us went above and beyond to be helpful in getting us a truck after we arrive and discovered the 26 ft truck was bigger than my driver felt comfortable with. I highly appreciate his customer service and help

Christopher W. 
Rating:
1.0

Dirty truck and over charged!

Tyson N. 
Rating:
4.0

All went smoothly & the employee was kind & helpful. It seemed the parking space was limited, but we managed okay. Thanks for being there for us during our move.

Johnathan W. 
Rating:
1.0

Customer did not leave a comment.

anthony L. 
Rating:
5.0

Customer service is always great. Have used uhaul for awhile

debra A. 
Rating:
4.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Clean and newer unit.

Luis O. 
Rating:
3.0

It was rated average because it had no vehicles on the premises. One has to call in advance to schedule a vehicle that comes from a larger location nearby. But the fact that I didn't need a vehicle for at least a week and that the distance from my home to this location was short, it best fit my needs. If had needed a vehicle that day, i would have had to have gone to another location with greater inventory on hand.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Tracy R. 
Rating:
5.0

Went out of his for us good customer service

Gina C. 
Rating:
1.0

Online check in/pick up process is horrible. “Due to high amount of requests” it took 40 mins to get approval. It's awful when the days are 100 degrees and you try to get the move done early morning and have to wait that long. Also, an appliance dolly was requested but not received in the truck. Very disappointed...

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

JULIE N. 
Rating:
5.0

Customer did not leave a comment.

Vincent M. 
Rating:
5.0

Nothing I could see!

Josh S. 
Rating:
5.0

Customer did not leave a comment.

Jeda H. 
Rating:
5.0

Other than a few cracks in the windshield the truck was in good condition. The agent in Utah was excellent!

Eric W. 
Rating:
5.0

Customer did not leave a comment.

melanie C. 
Rating:
5.0

He was great. Helpful, I would do business with himagain.

Brent B. 
Rating:
4.0

I had to remove snow from windshield

Nefi M. 
Rating:
5.0

Customer did not leave a comment.

Nohemi H. 
Rating:
5.0

Customer did not leave a comment.

Tonya M. 
Rating:
5.0

Customer did not leave a comment.

Dave G. 
Rating:
5.0

Customer did not leave a comment.

Dave G. 
Rating:
3.0

Even though I didn't need help hooking up the trailer an offer of help would have been nice. Also I'm surprised no one checked to see if the lights worked or if I even had an adapter plug.

Lew F. 
Rating:
1.0

They have over charged me for a truck that was returned the same day it was rented. Spoke with a customer service representative who said she had fixed the issue only to receive a bill for an extra day!

Heather M. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM V. 
Rating:
1.0

Wrong truck charged to many miles and was never given a discount

Nick M. 
Rating:
3.0

When I picked up the truck it was very dirty!

Aaron F. 
Rating:
5.0

i didnt order the blankets and dolly , they were in there and if i broke the seal im pretty sure I would have been charged for them , which is strange because im pretty sure I could have used that space for ...my stuff.... my only other criticism is that I wasn't able to pick up my uhaul on schedule , which is irritating, BUT Austin at location was 100% on it advising me hours earlier of the delay which was helpful and then calling me as soon as the uhaul was available which was great. Also got me the keys once on location MUCH faster than usual uhaul service. Made the inconvenience feel less like an inconvenience.

Aaron P. 
Rating:
5.0

The over the phone U-Haul customer service was terrible. I was first lied to by a representative telling me I couldn't walk into this location to make a reservation. She insisted I make my reservation over the phone with her. I did not appreciate the pressure to make a reservation with her. She also told me they closed at 6 pm, but they closed at 5 pm. She was not nice or helpful. When I actually drove to the location because I had a feeling they were closing at 5 pm, I found out I could reserve a truck sooner than the lady told me. However, since my preferred location was an affiliate U-Haul, the employee couldn't find my reservation since U- Haul assigned me to a different location. I had to call customer service, I was transferred and then hung up on. I called again and was told my reservation couldn't be deleted or edited. After finally reaching a manager, it took a couple minutes to change my reservation so I could rent at the preferred location where I was at. Overall the customer service representatives did a horrible job of helping me. It shouldn't have taken 45 minutes of being on the phone. The employee at this location should have access to my reservation to help me. Being assigned to a different location was not what I wanted and it shouldn't have removed my reservation from his access. Austin, the site manager at Towne Storage West Valley did an AMAZING job! He helped us out, let us wait in his office while on the phone with U- Haul, and even stayed past closing to make sure we got a tuck. This should not have been such a hassle. I will never deal with U-Haul directly again.

VICTORIA F. 
Rating:
3.0

Customer did not leave a comment.

DON P. 
Rating:
4.0

Don't rent the van with a quarter tank of gas! The tank should be full at time of pick up. It made it very inconvenient when we were on a time table to have to fill up with fuel before even starting our day. In addition what a difficult situation you put your customers in to attempt to return it with exactly a quarter of tank. Otherwise the online checkout and return made the process easy.

Trina J. 
Rating:
3.0

I was charged 29.99 for a truck that says on the side that it is 19.99 a day, but I was charged 29.99. I only had this truck for two and a half hours to pick up a water heater and take it back home. During this time the truck quit on me twice and I had a hard time getting it started again. Poorly maintained.

Maryann E. 
Rating:
4.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

Bill S. 
Rating:
5.0

Agent was very good. No issues.

Ray G. 
Rating:
4.0

Keep up the good work

JOSHUA F. 
Rating:
5.0

Nothing excellent!

Ricky P. 
Rating:
5.0

Customer did not leave a comment.

Bryan D. 
Rating:
5.0

very helpful, 1 mile from home, the same as keep doing what you the best way that you can.

august A. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
2.0

Office was closed befor hours. And the person that helped was nice. Bit mot an employee. And when i returned the truck I know on the managers door and he was RUDE...

Juanita M. 
Rating:
4.0

Customer did not leave a comment.

Amy H. 
Rating:
4.0

Customer did not leave a comment.

Diane K. 
Rating:
3.0

This location is not the one I originally wanted. It was about 30 miles from where I wanted to pick up the truck, so I would have appreciated them not counting the first 30 miles toward total mileage. Also, this location was much closer to our drop off point and I could have just switched the reservation to drop it off at this location, but the personnel didn't tell me about the $39.95 plus mileage rate (which would have saved me about $50) until after putting the original reservation on my credit card. Also, I reserved a dozen moving blankets, but they didn't have them at my pick up location. I had to drive to yet another location to get blankets. It seems to me if I've bothered to make a reservation for equipment, my reservation should be fulfilled at the location I'm supposed to go to. I was told I had to take the blankets back to their original location, but when I took the truck back, they said I should have brought the blankets back with the truck. It seems there could have been better communication between the three different places I had to go.

Rebecca A. 
Rating:
5.0

It's ridiculous that the fuel is not started at 100% each time. We left the truck with more fuel than we received it!eith, over 3/4 a tank, but now were charged because we're being told it was less than it was when we took it. That is untrue and unexceptable.

Sabrina R. 
Rating:
5.0

Very clean, easy to access & drive. This was the first time I've used UHAUL myself. The only thing I would change about the experience is if the person would do a quick walk through w/the vehicle. ie: lights,signals, emergency break, lock for back. Etc. It would have made me a lot more comfortable.

LAURA S. 
Rating:
1.0

Being charged a bullshit for cleanup when the vehicle in better condition when I dropped it off then when I picked it up.

CLINT T. 
Rating:
1.0

Customer did not leave a comment.

josh M. 
Rating:
2.0

Customer did not leave a comment.

Sione T. 
Rating:
4.0

Customer did not leave a comment.

Christine B. 
Rating:
3.0

Customer did not leave a comment.

Terry M. 
Rating:
4.0

I called five different UHaul locations. I was told there were no 10ft trucks anywhere in the SLC valley. I had to rent a 15ft truck which cost me more and only 1 could be found (I was told). Yet as I drove to a far away location to pick it up I passed two UHaul stores with plenty of 10ft and 12ft trucks sitting in their lots. I was told that they checked everywhere in the valley. Very frustrating. Also had to wait due to the UHaul web site an extra long time when trying to pick up the truck.

joyce F. 
Rating:
5.0

Excellent customer service.

JOSE C. 
Rating:
3.0

When we returned the truck at 3:00 the office was closed. Suppose to be open until 5:00 so left key in drop box. The dolly was taken from the truck before they returned Monday so we were responsible.

Darlene M. 
Rating:
5.0

Customer did not leave a comment.

Cameron S. 
Rating:
5.0

David was great! Highly recommended.

LUIS T. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

I thought it was $19.99 for the little box truck or maybe I was wrong it was $29.99.

DANEY P. 
Rating:
2.0

Didn't get the Dolly I rented.

Ben C. 
Rating:
5.0

Customer did not leave a comment.

pedro M. 
Rating:
5.0

the manager got us in and out quickly. I would not go to another location in the future. He should get a raise!

RONALD W. 
No reviews have been submitted for this location.

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