Customer Reviews for Tracker Management
(U-Haul Neighborhood Dealer)

311 reviews

500 4th Ave SW   New Prague, MN 56071

(952) 758-2467

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed

Services at this Location:

Contact Us

(952) 758-2467

500 4th Ave SW
New Prague, MN 56071

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

timothy S. 
Rating:
5.0

No problems with the drop location

Kenneth F. 
Rating:
5.0

In and out in 30 seconds!

John M. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Sue is the BEST! Thank you

Steve R. 
Rating:
5.0

I want to thank the lady that took my call for the reservation and to the gentleman that double checked my hook up before leaving the site. They were more than helpful, friendly and will always continue to rent from them when I need to use a uhaul service. Very professional people

austin G. 
Rating:
1.0

Very hard to find, when you finally get their, there is no sign telling g you ware to go, and several buildings to guess which one is the office. On top of that there are several locations closer than that one.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

james A. 
Rating:
5.0

We had no issues with Tracker Management, the comment below is for the place we submitted our order with. However, when we placed our request we ordered it from an Owatonna location 2 to 3 weeks prior to pick up. Pick up was to be on Saturday morning, we received a phone call on Thursday afternoon stating that they did not have a trailer to pick up in Owatonna and wanted to know if it was OK for us to go pick it up. We had to drive an 1.5 hours to pick up the trailer. If there is not an item available at a site, it would be best to either state you don't have it or go pick it up for the customer instead of having the customer to drive to pick up the item. Very frustrating when we had planned on using that time to load the trailer.

Mark K. 
Rating:
5.0

EZ convenient location drop off, no problems

Dean P. 
Rating:
5.0

Customer did not leave a comment.

RON R. 
Rating:
3.0

Made a reservation at a different location closer to our home yet 24hrs before pickup we were notified that there was no trailer available so we had no choice. We had a tight timeline so it was a huge inconvenience. I would have never used UHAUL if I knew this would happen.

Harry L. 
Rating:
5.0

Customer did not leave a comment.

Diane M. 
Rating:
5.0

Customer did not leave a comment.

Ryan K. 
Rating:
4.0

Customer did not leave a comment.

Catherine B. 
Rating:
4.0

Customer did not leave a comment.

Mike G. 
Rating:
4.0

Customer did not leave a comment.

Gregory A. 
Rating:
5.0

WE will recommend this local business to anyone needing rental and moving transportation. They were very professional. We thank them for the very smooth reservation and check-in and check-out process.

Ann S. 
Rating:
4.0

Customer did not leave a comment.

eugene E. 
Rating:
5.0

Customer did not leave a comment.

greg W. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Very simple process

Lori P. 
Rating:
5.0

You need to figure out your inventory. Each time I reserved a trailer in Mankato. Only to be told that there isn't a trailer available and I need to pick one up in a different city.

Brian I. 
Rating:
5.0

Sue was fantastic to rent from! Will definitely recommend to my friends!

Shari L. 
Rating:
5.0

Customer did not leave a comment.

Sheri K. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Andrew E. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Great customer service

Michelle S. 
Rating:
3.0

Customer did not leave a comment.

Patricia P. 
Rating:
5.0

Customer did not leave a comment.

ALLEN H. 
Rating:
4.0

Customer did not leave a comment.

Sam A. 
Rating:
5.0

Customer did not leave a comment.

DALE S. 
Rating:
4.0

My experience was very positive, so just encourage the franchise owners to keep up the good work. When I arrived I was greeted by the daughter of the owner, who got her mother to the front desk quickly. Since I had pre-registered and had completed all paperwork digitally I asked a few questions and got help with a couple of things. Very gracious and friendly attitude. I would highly recommend doing the paperwork digitally before hand and pre-paying--it saves everyone time and the process is seamless.

Steve B. 
Rating:
5.0

We appreciated the price for the rental!

Kathy P. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

This location was fantastic. Bummed that we could not get a uhaul in Mankato and therefore had to waste per mileage fee driving an empty truck the 50ish miles to Mankato before we could load it and drive back Instead of paying a one way fee, but this location was great and very easy!

Eric J. 
Rating:
5.0

Customer did not leave a comment.

STEVE F. 
Rating:
3.0

Customer service was good. However, it felt like the truck had not been prepped. There was some trash in the truck, a windshield wiper blade was detached and lying in the cab, and snow/ice had not been cleared from the windshield.

Timothy W. 
Rating:
5.0

The online checkin process was a nightmare, and took over 40 minutes to complete, and required the assistance of 2 onsite employees and 4-5 phone calls to UHaul corporate.

Bryan P. 
Rating:
5.0

Customer did not leave a comment.

daniel E. 
Rating:
3.0

Be ready when we show up and have the vehicle ready.

Staci J. 
Rating:
5.0

Great place

David B. 
Rating:
5.0

Baily and his crew at Tracker were great to work with, I will use them again.

Vern W. 
Rating:
5.0

Was very pleased.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

trailer and service was great - location was easy to find and easy to maneuver around in

BRYAN M. 
Rating:
5.0

Very good service and easy access.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
2.0

Two tires were flat when picked up. I thought I could just put air in them to keep them ok. I was wrong, one blew out while hauling And other didn't hold air very long . Used roadside assistance then. The tires should have been checked before I picked Up the trailer. First time I have used UHaul. Now I know to check tires right away

Timothy H. 
Rating:
5.0

This u haul site staff was great to me. They were very helpful and reliable. I would recommend this u haul site to anyone I know.

Danella S. 
Rating:
5.0

great folks

Bob H. 
Rating:
5.0

No nonesense quick transaction. Cost effective for local move!

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Austin K. 
Rating:
5.0

Customer did not leave a comment.

Terrance V. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
2.0

Have an actual drop box. Nearest I could find was a mailbox.

Jebadiah S. 
Rating:
5.0

Great location, very easy to access. Dropped off after hours so can't comment on staff but I'm sure I'd rent there.

Alex J. 
Rating:
5.0

Customer did not leave a comment.

Allen P. 
Rating:
5.0

Customer did not leave a comment.

BRIAN J. 
Rating:
4.0

Good Experience

Bob H. 
Rating:
5.0

I am unable to print any receipt from the email that was sent when I picked up the trailer. The folks in New Prague were fantastic. Very personable and helpful!

Sarah S. 
Rating:
3.0

Customer did not leave a comment.

Jill B. 
Rating:
5.0

Customer did not leave a comment.

Dean R. 
Rating:
5.0

I highly recommend this uhaul place.

Katherine F. 
Rating:
5.0

They are awesome! They go the extra mile and really helped me understand all I needed to know.

Katherine F. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Jim A. 
Rating:
5.0

Best all around experience!

amber M. 
Rating:
1.0

Retuned truck at designated return location. The self return app could not locate me. I called customer service and left the truck there as the office was closed during normal business hours. Sign taped to office door with phone # to call. Voice mailbox full so no way to leave message. I'm waiting to see if I get a fuel credit for extra fuel I added due to slow reacting fuel gauge on truck.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia E. 
Rating:
5.0

Really friendly and helpful The guy named Joe is no Average Joe He went above and beyond to help us get on our way

Nick S. 
Rating:
5.0

Customer did not leave a comment.

ROGER B. 
Rating:
5.0

Always a pleasure to work with my friends at Tracker!

Mike P. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

Sue and Bailey were cordial and accommodating! Easy pickup and return; excellent equipment! Thank you!!

Darryl P. 
Rating:
5.0

Easy pick up/drop off. Great experience!

Brad B. 
Rating:
5.0

Customer did not leave a comment.

Harry J. 
Rating:
5.0

Sue and the crew were very friendly and helpful.

Lance G. 
Rating:
2.0

We had no idea where the key drop off box was so we ended up driving in circles. We called the 866 # a few times and they were not sure where it was. We eventually found it towards the back of the location. There was a main door to the Uhaul which is where you would assume it to be but it wasn't. It would be very helpful to know the location with not being familiar with the area and it was dark out. Also when we reserved the truck it said we were allowed 83 miles but I just received an email that said we went over and were charged for additional the miles and the miles allowed changed to only 68. Not sure why that changed. Not to mention when we booked the Uhaul it said to pick up at one location and when I luckily clicked on the contract it said a completely different location. So I then had to call to verify where we were to actually pick up the truck.

Brandon T. 
Rating:
5.0

Customer did not leave a comment.

Wendy B. 
Rating:
5.0

The best Uhaul in the area!

Mitch B. 
Rating:
4.0

I dropped the trailer off after hours.

EDWARD N. 
Rating:
5.0

Friendly

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

Drop-off was very easy and they had great follow-up.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Don E. 
Rating:
5.0

I rented the trailer from Chaska, a location 10 miles closer and on the way home from work. Somehow, my reservation was transferred to New Prague. I did not notice this until I printed out a copy of the conformation paperwork. However, it all worked out well. Thank You, Todd

Todd W. 
Rating:
5.0

Customer did not leave a comment.

Chris D. 
Rating:
1.0

Be careful with this location! They attempted to charge me $84 for fuel in which I didn't use.

Ruddy N. 
Rating:
5.0

Customer did not leave a comment.

KEITH Z. 
Rating:
5.0

Customer did not leave a comment.

Dean P. 
Rating:
5.0

Customer did not leave a comment.

Mitch B. 
Rating:
5.0

Customer did not leave a comment.

Barry W. 
Rating:
5.0

No problems-- easy process-- thanks

DAVID C. 
Rating:
4.0

Customer did not leave a comment.

Krista S. 
Rating:
4.0

I was sent a confirmation email to pickup my truck in Crystal, MN, however, when I reached there at my scheduled pickup time I was told that my pickup location had changed and was in fact an hour south of Crystal in New Prague. I was not provided with any notification of this prior to the change nor was I given the opportunity to go to a location closer to where my home was, the New Prague location was 40mins from my home in Eden Prairie, MN. It was extremely frustrating to have to drive all around the Twin Cities the morning of my move and I would've appreciated some level of communication regarding these changes to my reservation.

Shefali P. 
Rating:
5.0

Customer did not leave a comment.

Mitch B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top