Customer Reviews for Tracker Management
(U-Haul Neighborhood Dealer)

364 reviews

500 4th Ave SW   New Prague, MN 56071

(952) 758-2467

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(952) 758-2467

500 4th Ave SW
New Prague, MN 56071

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I found the experience simple to navigate

Marcia P 
Rating:
3.0

Customer did not leave a comment.

Jeff H 
Rating:
3.0

Was a nighttime drop off so I didn't interact with them. When I called the next day she was very friendly and helpful.

Kristal R 
Rating:
3.0

Customer did not leave a comment.

David L 
Rating:
5.0

The pick up location was great but when I called customer service with an issue they were rude and then charged me more than what was quoted online

Michele M 
Rating:
5.0

Very friendly and competent staff. A great pleasure to deal with time after time, as I’m a regular customer.

Scott B 
Rating:
1.0

Dead battery in truck.

Kyle R 
Rating:
5.0

Customer did not leave a comment.

Andrew V 
Rating:
3.0

Customer did not leave a comment.

Connie H 
Rating:
4.0

The truck was absolutely terrible. We had to call roadside assistance everyday to even be able to move the truck which was a major inconvenience to the new owners trying to move into our former house and made us hours late returning the rental.

Josh T 
Rating:
5.0

Customer did not leave a comment.

Lisa K 
Rating:
5.0

I have no complaints, but it may help someone to know the average MPG of their rented truck. In my case the beautiful and fairly new 15 ft F450 got a little over 10 MPG.

Scott G 
Rating:
4.0

Customer did not leave a comment.

Tami C 
Rating:
5.0

Everything went very well. I've rented several times from this U-Haul dealer and it has always been a smooth experience.

Daniel S 
Rating:
5.0

Customer did not leave a comment.

Kalli M 
Rating:
5.0

Customer did not leave a comment.

Nicholas B 
Rating:
2.0

The time frame of when to pick up and drop off was not the best for us just because the place did not have anyone to work in the afternoon. No jack on the tongue of the trailer. Most women would not be able to pick it up. Inside was not swept out.

Tracy B 
Rating:
5.0

I reserved a 15 feet for this location, a month in advance. one day before pick up, the phone call tells me I need to pick up that unit in Lakeville. As a customer I would expect that unit to be at my preferred location when i need it. not 40 minutes both ways. So I had to get a 10 footer which was not adequate for our items. Then I get mistierously get charge 5 plus dollars for mileage I never was aware of. I still love uhaul but could be managed better for your customers.

Brian K 
Rating:
5.0

Customer did not leave a comment.

jeff j 
Rating:
5.0

No complaints

TOM W 
Rating:
4.0

Customer did not leave a comment.

pablo f 
Rating:
5.0

Very Helpful, Thank You

David K 
Rating:
4.0

Pleased with their customer service, just not satisfied with the mismatched opening hours as stated on the website.

Moses D 
Rating:
2.0

I called to verify that the trailer was dropped off properly, as I dropped it off after hours 2 days early, and didn't get a call back from the voicemail I had left. Called again yesterday to verify, and was told I would get a call back. I didn't. I just hope that everything was returned properly and that I would not be getting additional charges.

Jonathan M 
Rating:
5.0

Customer did not leave a comment.

BRUCE H 
Rating:
5.0

Customer did not leave a comment.

Michael L 
Rating:
3.0

Hard to get a hold of someone on phone or in person..

Marc S 
Rating:
5.0

Customer did not leave a comment.

Jevon C 
Rating:
5.0

Great job, truck was ready to pick up. Check in was easy. Check out was quick. Price was as quoted.

Gregory K 
Rating:
5.0

I was very pleased with renting a U-Haul truck from Tracker Management. Reserving the truck online was simple and the staff at Tracker Management was very organized and friendly. They had the equipment ready to go and provided great customer service.

James D 
Rating:
5.0

Customer did not leave a comment.

Scott B 
Rating:
5.0

I’m a regular renter of Trailers from this UHaul location, because ALL the people I deal with there are fantastic to work with!! Scott Borchers 651-235-1578

Scott B 
Rating:
5.0

It was an excellent experience. Just get a backup for when the computers go down nationwide.

Holly S 
Rating:
5.0

Customer did not leave a comment.

Bonnie G 
Rating:
3.0

They’re key drop box was very hidden. It would be helpful to have a sign or more direction.

Trinity L 
Rating:
5.0

Customer did not leave a comment.

orville r 
Rating:
5.0

Caring and competent staff that was friendly and helpful! Thanks!

Bob H 
Rating:
5.0

Customer did not leave a comment.

BRANDIE A 
Rating:
5.0

Customer did not leave a comment.

CHRISTY B 
Rating:
5.0

Customer did not leave a comment.

Samuel O 
Rating:
5.0

Customer did not leave a comment.

william s 
Rating:
3.0

The inside of the truck was dirty with coffee all over the center seat, counsel. The truck has snow/ice all over the truck and some came off when driving, scary. I have not be charged yet but the rate was more then what we had a quote for and we went less miles then we had thought we would.

Ashley K 
Rating:
3.0

Customer did not leave a comment.

Donald W 
Rating:
5.0

Sue and Bailey were wonderful!

efie m 
Rating:
3.0

Customer did not leave a comment.

ROGELIO A 
Rating:
1.0

Customer did not leave a comment.

Steve T 
Rating:
5.0

Customer did not leave a comment.

Christopher J 
Rating:
5.0

Customer did not leave a comment.

Richard K 
Rating:
3.0

Trailer was dirty and uHAUL over charged me.

Anthony W 
Rating:
5.0

Great people to work with. Please check driver's side door of truck I rented. Key did not unlock it, had to use passenger side. Overall. excellent service and really helped us out a great deal. Thanks!

Joseph M 
Rating:
4.0

My maps app brought me to the back of the location rather than the front. I wonder how the address can be adjusted so that customers can more easily find it the first time.

Laura G 
Rating:
5.0

Customer did not leave a comment.

Sheri K 
Rating:
3.0

Customer did not leave a comment.

Thomas T 
Rating:
5.0

Customer did not leave a comment.

timothy s 
Rating:
5.0

No problems with the drop location

Kenneth F 
Rating:
5.0

In and out in 30 seconds!

John M 
Rating:
5.0

Customer did not leave a comment.

Steve R 
Rating:
5.0

Customer did not leave a comment.

Thomas M 
Rating:
5.0

Sue is the BEST! Thank you

Steve R 
Rating:
5.0

I want to thank the lady that took my call for the reservation and to the gentleman that double checked my hook up before leaving the site. They were more than helpful, friendly and will always continue to rent from them when I need to use a uhaul service. Very professional people

austin g 
Rating:
1.0

Very hard to find, when you finally get their, there is no sign telling g you ware to go, and several buildings to guess which one is the office. On top of that there are several locations closer than that one.

Michael H 
Rating:
4.0

Customer did not leave a comment.

Laura B 
Rating:
5.0

Customer did not leave a comment.

james a 
Rating:
5.0

We had no issues with Tracker Management, the comment below is for the place we submitted our order with. However, when we placed our request we ordered it from an Owatonna location 2 to 3 weeks prior to pick up. Pick up was to be on Saturday morning, we received a phone call on Thursday afternoon stating that they did not have a trailer to pick up in Owatonna and wanted to know if it was OK for us to go pick it up. We had to drive an 1.5 hours to pick up the trailer. If there is not an item available at a site, it would be best to either state you don't have it or go pick it up for the customer instead of having the customer to drive to pick up the item. Very frustrating when we had planned on using that time to load the trailer.

Mark K 
Rating:
5.0

EZ convenient location drop off, no problems

Dean P 
Rating:
5.0

Customer did not leave a comment.

RON R 
Rating:
3.0

Made a reservation at a different location closer to our home yet 24hrs before pickup we were notified that there was no trailer available so we had no choice. We had a tight timeline so it was a huge inconvenience. I would have never used UHAUL if I knew this would happen.

Harry L 
Rating:
5.0

Customer did not leave a comment.

Diane M 
Rating:
5.0

Customer did not leave a comment.

Ryan K 
Rating:
4.0

Customer did not leave a comment.

Catherine B 
Rating:
4.0

Customer did not leave a comment.

Mike G 
Rating:
4.0

Customer did not leave a comment.

Gregory A 
Rating:
5.0

WE will recommend this local business to anyone needing rental and moving transportation. They were very professional. We thank them for the very smooth reservation and check-in and check-out process.

Ann S 
Rating:
4.0

Customer did not leave a comment.

eugene e 
Rating:
5.0

Customer did not leave a comment.

greg w 
Rating:
5.0

Customer did not leave a comment.

Brian P 
Rating:
5.0

Very simple process

Lori P 
Rating:
5.0

You need to figure out your inventory. Each time I reserved a trailer in Mankato. Only to be told that there isn’t a trailer available and I need to pick one up in a different city.

Brian I 
Rating:
5.0

Sue was fantastic to rent from! Will definitely recommend to my friends!

Shari L 
Rating:
5.0

Customer did not leave a comment.

Sheri K 
Rating:
4.0

Customer did not leave a comment.

Mark H 
Rating:
5.0

Customer did not leave a comment.

Andrew E 
Rating:
5.0

Customer did not leave a comment.

Michelle S 
Rating:
5.0

Great customer service

Michelle S 
Rating:
3.0

Customer did not leave a comment.

Patricia P 
Rating:
5.0

Customer did not leave a comment.

ALLEN H 
Rating:
4.0

Customer did not leave a comment.

Sam A 
Rating:
5.0

Customer did not leave a comment.

DALE S 
Rating:
4.0

My experience was very positive, so just encourage the franchise owners to keep up the good work. When I arrived I was greeted by the daughter of the owner, who got her mother to the front desk quickly. Since I had pre-registered and had completed all paperwork digitally I asked a few questions and got help with a couple of things. Very gracious and friendly attitude. I would highly recommend doing the paperwork digitally before hand and pre-paying--it saves everyone time and the process is seamless.

Steve B 
Rating:
5.0

We appreciated the price for the rental!

Kathy P 
Rating:
5.0

Customer did not leave a comment.

Dennis W 
Rating:
5.0

This location was fantastic. Bummed that we could not get a uhaul in Mankato and therefore had to waste per mileage fee driving an empty truck the 50ish miles to Mankato before we could load it and drive back Instead of paying a one way fee, but this location was great and very easy!

Eric J 
Rating:
5.0

Customer did not leave a comment.

STEVE F 
Rating:
3.0

Customer service was good. However, it felt like the truck had not been prepped. There was some trash in the truck, a windshield wiper blade was detached and lying in the cab, and snow/ice had not been cleared from the windshield.

Timothy W 
Rating:
5.0

The online checkin process was a nightmare, and took over 40 minutes to complete, and required the assistance of 2 onsite employees and 4-5 phone calls to UHaul corporate.

Bryan P 
Rating:
5.0

Customer did not leave a comment.

daniel e 
Rating:
3.0

Be ready when we show up and have the vehicle ready.

Staci J 
Rating:
5.0

Great place

David B 
Rating:
5.0

Baily and his crew at Tracker were great to work with, I will use them again.

Vern W 
Rating:
5.0

Was very pleased.

Ryan W 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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