Customer Reviews for Tracks Unlimited Inc
(U-Haul Neighborhood Dealer)

74 reviews

1160 Albright Rd   Rock Hill, SC 29730

(803) 992-8217

Location Hours

  • Mon-Tue: 12 pm - 5 pm
  • Wed: Closed
  • Thur-Fri: 12 pm - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(803) 992-8217

1160 Albright Rd
Rock Hill, SC 29730

Services at this Location:

Location Hours

  • Mon-Tue: 12 pm - 5 pm
  • Wed: Closed
  • Thur-Fri: 12 pm - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Your web platform is slow, clunky and unpredictable. It took almost 30 minutes to pick up my truck because the system wasn't working properly,, nobody answers your 800 customer service number and your web site was buggy with my iPhone. Good truck, poor technology.

Jeffrey C. 
Rating:
4.0

trailer leaked, ruined my mattress.

WENDY S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Family feeling and friendly.

Don T. 
Rating:
4.0

Excellent staff

kenneth C. 
Rating:
5.0

Great customer service

Rita T. 
Rating:
5.0

Customer service was excellent.

Ashley G. 
Rating:
3.0

Customer did not leave a comment.

Phillip F. 
Rating:
3.0

.

Harvey M. 
Rating:
5.0

Customer did not leave a comment.

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
1.0

Bigger uhaul sign

DAVID H. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
4.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

Elijah D. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
3.0

It was in good repair just dirty on the inside

Marie W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
4.0

Customer did not leave a comment.

Timothy F. 
Rating:
5.0

Customer did not leave a comment.

travis T. 
Rating:
3.0

Arrived at the dropoff locarion during non-duty hours and the parking was very limited do to the amount of other vehicles and basically junk in the yard. Had to squeeze in between two other Uhaul vehicles. The grass definitely needing cutting. Don't know about the lighting but i wouldn't want to park out there at night in those tall weeds.

Raymond B. 
Rating:
3.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Excellent customer service.

Norma W. 
Rating:
2.0

Guy didn't want to offer and assistance with taking two off car. He stated he was not going to touch it.

Baron G. 
Rating:
5.0

Customer did not leave a comment.

Amanda R. 
Rating:
5.0

Customer did not leave a comment.

Ernest O. 
Rating:
5.0

Customer did not leave a comment.

JERMAINE W. 
Rating:
4.0

Customer did not leave a comment.

Pam W. 
Rating:
5.0

Not sure as it was great and I will be using this place again when I need another u haul as I would recommend this place to any one I had no problems what so ever they was nice kind frindley could not ask for better treatment they are excellent

Peggy L. 
Rating:
4.0

Customer did not leave a comment.

Doug B. 
Rating:
5.0

Customer did not leave a comment.

Linda H. 
Rating:
3.0

I did after hours drop-off, so no real review for the drop-off location. Regarding the drop-off experience - I couldn't get the website to connect with my phone's location, so I downloaded the app, and that worked. Also, it looked like I was given a refund, which was nice of course, but unexplained.

Jack N. 
Rating:
4.0

Customer did not leave a comment.

Kimberly M. 
Rating:
3.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

mark W. 
Rating:
5.0

window left down on drivers side. The seat was rain soaked, the door handle was full of water, I had to sit on a blanket to keep my clothes dry.

Thom H. 
Rating:
3.0

The drop-off location was easy to find but only place available to Park and leave this 26 foot truck was in mud near old trailers. It was not as professional looking as pick-up location.

Marco F. 
Rating:
5.0

Staff "Mike" is awesome. So willing to help me through a difficult and challenging time. Way to go Mike!

John G. 
Rating:
3.0

Customer did not leave a comment.

Gary D. 
Rating:
4.0

Customer did not leave a comment.

Vickie R. 
Rating:
5.0

Customer did not leave a comment.

Tanisha M. 
Rating:
5.0

Return to the closed location was easy, though for some reason there was a problem showing my receipt, but I got it via e-mail later and everything appeared to be in order.

Patrick O. 
Rating:
5.0

Customer did not leave a comment.

Paula O. 
Rating:
5.0

Customer did not leave a comment.

Samuel M. 
Rating:
3.0

Didnt get a copie of anyway paper work system was down printer was down

Lonnie S. 
Rating:
4.0

Customer did not leave a comment.

Bobby H. 
Rating:
5.0

Customer did not leave a comment.

Karen F. 
Rating:
3.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Kassdearl S. 
Rating:
3.0

Customer did not leave a comment.

Claudette C. 
Rating:
5.0

Customer did not leave a comment.

Jerome M. 
Rating:
5.0

Customer did not leave a comment.

DAVE T. 
Rating:
5.0

Nice people. Very accommodating.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

Kim S. 
Rating:
5.0

I had trouble with the mobile app logging me out and not allowing me to complete my rental. The owner of the shop stopped by and helped me with everything after hours. I was extremely impressed.

Graham G. 
Rating:
5.0

Customer did not leave a comment.

henry F. 
Rating:
5.0

Open earlier than 9am

Joaquim C. 
Rating:
4.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Monte B. 
Rating:
3.0

Customer did not leave a comment.

Steven T. 
Rating:
3.0

Customer did not leave a comment.

john M. 
Rating:
2.0

I think they need to do better on how they price there truck and how they place where they should drop off the truck and make it reasonable to drop off and pick up the truck instead of increasing price on the consumer to rail road them into a price that isn't reasonable it's forced?

Timothy B. 
Rating:
5.0

Very helpful and concerned about there customers

Scott E. 
Rating:
3.0

Customer did not leave a comment.

Don H. 
Rating:
4.0

I had a problem when I went to pick up the truck someone had changed the location. The man at this location was nice and gave me a number to call which they found my pick up had been moved to a location that was not even open until 10:00am and my pick up was supposed to be at 8:30am. The lady on the phone set me up with this location and I got my truck about 9:15am. .

Alex B. 
Rating:
3.0

Customer did not leave a comment.

edward T. 
Rating:
4.0

Customer did not leave a comment.

Buster P. 
Rating:
5.0

Was not sure where to put the lock. I tried to put it back where at was on the back of the truck. But could not. I put it inside the cargo bay

DreNe B. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
2.0

Animals were present inside and outside of this site. Cat food bowls of food were inside the facility. The people were very nice and put up the animals inside. It would have been nice to have a animal free site.

Alicia O. 
Rating:
5.0

They were very helpful in getting a replacement truck for me when I needed it. Thank you

Cora J H. 
Rating:
5.0

Customer did not leave a comment.

SANDRA L. 
No reviews have been submitted for this location.

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