Customer did not leave a comment.
NORMAN V
Customer Reviews for Trails End Motel Lewistown
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the truck someone rents is clean, the truck I rented was not clean. But other than that everything else was good.
Patricia JA little tight parking
Stephen RWhoever is at the office to check in and out was not there at this location. I had to call the 1-866 number for them to contact someone to come to the “open” office with no one there. Once corporate called a contact number they were able to check me over the phone and through text link. Drop off wasn’t much better as there wasn’t anyone readily available to help check back in the rental. Good rental…poor customer service. I would choose a different rental location in Lewistown.
Stephanie Mgreat customer service
BRET CThere were pieces of cut tile on trail at time of pickup. Then I checked lug nuts on trailer at first stop and passenger side tires were loose. I had to tighten.
Joseph CGreat staff
peck agreat job monica
Dawson YYou all were wonderful to work with. Moving is so stressful, but your service made the truck rental smooth and easy and was professionally done. Thank you for the enjoyable and kind service!
wendy pThe staff was super helpful wh getting my trailer to the right parking spot
Benjamin Cmonica was awesome
aaron wAll was great
Mark LGreat helpful staff
jim aMonica was awesome
MADISYN Mgreat staff
Jim SRental company needs to do a better job with keeping their trailers in better condition. I had to tell them no on 2 of the 4 trailers because the tires were either flat or had hardly any tread left. I told them to make sure the trailer was in good condition because I was pulling it for moving 1900 miles across country but they didn't. They also made me hook up the trailer and didn't inspect it before I left. Luckily I've hooked up many trailers before. Nice guy running the place but he needs to tighten up his business.
shawn mEverything was fine, what I really appreciated was the extended hours.
lee gVery nice, friendly and accommodating staff. Thank you!!
Stephen SThis location is a very small motel in a small town with a SMALL parking lot which should be saved for those staying there. Instead, there were 2 large uhaul trucks in the lot. I also had to explain to the person helping me with the return what I was doing, where the rental had originated (all on the paperwork I gave him) and the process took 30 minutes.
kerri rthey don't know what they are doing. The uhaul is a rundown hotel parking lot...
John GSo when I dropped it off I made sure there was a quarter of a tank of gas in it and felt there was no point in cleaning it since the mess that was in there wasn't mine and ended up getting charged another $53.60 for gas and cleaning which I was very upset about. When I got to Trails End Motel I went to the office and waited for someone to come, nobody came, so I dinged the bell and waited and still nobody came. I knew the manager was there, I could hear coughing in the room behind the office. I went outside and asked a lady if she worked there, she said she was a housekeeper and I asked about the office manager and she said that he was probably in the back with his kids and asked if I called ahead of time and I told her I had not. She then calls the manager and he tells her to have me put the keys on the desk and sign myself out online. Two days later I get the charge for $53.60 and I was very upset about it. I get a filthy, run down U-Haul with a quarter tank of gas and return it the same way I received it and got charged for it. So I email the question and concerns link and ask for a refund or a number to call to talk to someone and got no response. I'm am 100% dissatisfied with my experience with U-Haul and don't recommend using them.
Shayla F