Customer Reviews for Trails End Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Trails End Storage

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Paulette N. on

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Michael T. on

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Proprietor was friendly and helpful. Jacked up the trailer, attached the safety hooks, checked to ensure all lights were working properly. Lastly, he thanked us for the business - a true professional.

Eric V. on

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Judd V. on

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linda u. on

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When I initially started the process of renting a truck, it was going to be a 15”. Right before it was time for me to pay the guy said “oh man that one is going out tomorrow all I have left is a 20” and it’s going to be this much more” when I asked if he would honor the price of the other truck he said no and pretty much asked me to leave. If I had not had to be out of my house that day I would have taken my service elsewhere!

Brian G. on

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Wendee L. on

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The owner of Trails End, Bobby, is exceptionally kind and helpful. Would recommend to anyone!

LEE H. on

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JIM B. on

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Mr. Jacks was a great guy to do business with. will go here again.

ruth g. on

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ronald g. on

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sherie m. on

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Use Trails End Bobby Jack and Violet are great!!

Barbara H. on

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john v. on

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bertha c. on

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Excellent help in providing a truck for our move.

stephen r. on

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Paul H. on

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robert j. on

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thomas w. on

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Wemdy C. on

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Superb service. Thank you, Bobby and crew! Much looking forward to renting from you again!

Manuel C. on

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Bobby was great with communication and getting vehicle checked in.

Wendy C. on

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Excellent service. Equipment was clean and ready and Bobby as always exceeded our expectations. Plus a great place to store your items or vehicle, whether outdoors or climate controlled. Thank you, Trails End!

JAMES T. on

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Received attention right away and completed check in efficiently

LEE H. on

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This location was the best I've ever used with uhaul.

beverly p. on

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john d. on

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Service was prompt and professional. Detailed instructions on safety and usage. Will Definitely use again and recommend.

ronnie b. on

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Garrison W. on

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Mark G. on

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Travis B. on

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Great service. Coukd not ask for more!

Larry N. on

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I drove 300 miles to help a friend move. I was told I could pick up the truck at 8:00AM at True Master U-Haul. Therefore, I arranged to hire helpers from a U-Haul affiliate to start work at 10:00AM. The evening before I was told that my location would not be open but I could pick up a truck from Trails End at 9:00AM. I accepted because that still gave me some time before my helpers arrived. When I arrived at Trails End at the agreed time the truck was not there. It turns out the truck had been returned to the wrong location. After over an hour the proprietor of Trails End managed to retrieve the truck. This of course made me late and I ended up paying the workers for,time they spent waiting for me to bring the truck. I would say your company sorely needs some help with communications. Overall a very irritating situation. I will commend the gentleman at Trails End for doing everything in his power to resolve the situation.

Vicki B. on

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To UHAUL: it was very inconvenient for me to pick up a truck 8 miles from the location I requested. The reason I requested Another Closet self storage, 3371 Loop 534 is because my storage unit was there! I am unsatisfied with how you chose to handle this. Sincerely, Unhappy Customer

KEE B. on

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Bobby Jacks, owner is a great guy & I'd do business with him anytime!!

Joe M. on

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Maureen M. on

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Bobby was very pleasant and led me through the process.

Brian P. on

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All was perfect with our rental. Bobby Jack's was awesome. Would definitely recommend this location to anyone.

Jennifer S. on

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Was closed when I dropped the truck off

Deborah O. on

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Did not even need to enter the business. Was met by gentleman who helped us unhook the trailer and checked us in. Great Service.

Stanley h. on

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Excellent

nickie h. on

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Mike C. on

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BERTHA E. on

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Great customer service at both pick up and drop off locations. Very helpful and I would recommend both locations to family and friends.

badih b. on

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Floyd M. on

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No need , it was all good.

andy p. on

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Nothing that I know of

steve w. on

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Exceptional customer service.

Susan C. on

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Great experience!!!! Bobby Jacks has a top notch business!!!!