Customer did not leave a comment.Robert W.
Customer Reviews for Trails End Storage
(U-Haul Neighborhood Dealer)
Kerrville, TX 78028
Services at this Location:
- Mon–Fri9 am–3:30 pm
- Saturday9 am–1 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy to work with & great service. One of the best!MARK B.
The man on duty went above and beyond! I believe he was the owner. He was personable and very easy to work with.Misti W.
Customer did not leave a comment.Brian G.
Customer did not leave a comment.Jose M.
n/a ~ Representative went "above and beyond" expectations. Kudos to U-Haul for employing high caliber staff.Jerri M.
The owner went above and beyond for me and stayed in touch when needed. Absolute zero issues. I will be using this location for future rentals.Luke M.
Customer did not leave a comment.Kenneth H.
Couldn't ask for better service!!Ronald V.
Customer did not leave a comment.Kristy M.
No one present at place of business. Could not check out car trailer using app. By sheer coincidence area dispatcher came by after I had been on phone with U-Haul for several minutes. He was able to help but all this was an unnecessary delay. Business owner was supposed to be there but decided to go out of town!Ralph L.
I was charged for 2 gallons of gas, the gauge was actually higher than when I got it. I went 29 miles and put in 5 gallons.Daniel S.
Customer did not leave a comment.john W.
Very nice gentleman helped me get what I needed and on the road quickly.Lisa D.
Customer did not leave a comment.Sharon M.
Customer did not leave a comment.Cory R.
Customer did not leave a comment.William H.
Customer service Representative called me early afternoon the day before pick up date. I apologize that I don't remember her name but she was GREAT! She told me there was not a truck available at location I had reserved. The closest location that had a truck was pretty far but luckily with her help we were able to work things. I was given an extra day, extra miles at no extra charge and was able to pick up truck at self pick up location, which was SUPER easy. it really made my move so much easier. One thing about the damage on the upper corner on passengers side of the truck we reported at pick up, we did get some rainwater enter the cargo bay at that spot. Luckily we did not have damage to our things, but probably needs to be fixed to avoid that issue for future renters. Thank you!!Graciela S.
Customer did not leave a comment.Danny B.
Customer did not leave a comment.Nathan D.
Find a responsible person to run the Lewisville Tx locationgail C.
The truck was ready when we arrived - in perfect condition. Our usage was short but we were pleased that we could move a few heavy items quickly.Thomas S.
Customer service was excellent with Bobby Jack, wouldn't change a thing!Debra L.
Customer did not leave a comment.Sean T.
Owner/agent arrived early so we could get on our way. Great person to work with.EARL T.
Customer did not leave a comment.Tom F.
Very good experienceLucio V.
He waited for me to arive and helped alotcarmeron W.
Customer did not leave a comment.SHAWN S.
Customer did not leave a comment.David P.
Bobby was extremely helpful and kind !!!Angel F.
Customer did not leave a comment.Joseph L.
Customer did not leave a comment.CASSIDY H.
Customer did not leave a comment.JON B.
Customer did not leave a comment.SCOTT K.
Customer did not leave a comment.Manuel R.
Customer did not leave a comment.Terry B.
Wonderful Kerrville customer service. As usual. 😊Charles F.
Fantastic service - Bobby Jack made sure we had everything we needed to complete our move and met our time lines.MARION M.
Customer did not leave a comment.craig B.
Received a different price quote using online app. The final price quote was much higher.Russell R.
Bobby Jack's, owner did an Excellent job making my reservation, and made pickup a breeze. 5 Stars, Trails End StorageMichael W W.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.VeRonica B.
Customer did not leave a comment.Sheila R.
Billy Jacks super efficient Need the Dolly on return to get the RV off trailerODUS F.
Customer did not leave a comment.Marshal G.
Customer did not leave a comment.ROGER F.
Customer did not leave a comment.LEONORA S.
Customer did not leave a comment.William L.
Customer did not leave a comment.David W.
We turned in the truck with the U-Haul app on our cell phone without any issues. Uploaded all info requested including pics of the odometer and fuel level (above what we had when rented).Harlon P.
Customer did not leave a comment.Timm M.
Very friendly service and super clean van. Thank you!Leela G.
Customer did not leave a comment.christy D.
This place is awesome, the owner is the best! He really takes care of his customers. Thanks!!Timothy B.
Customer did not leave a comment.Charles C.
My return via the U-Haul app did not work. I left the truck and put the keys in the drop box as it was after store hours. When I called in the morning, the attendant was extremely helpful and got my return straightened out. He said the return process on the app fails "all the time". U-Haul fix your app!!!!! The failure of the return process is enough to make me go elsewhere next time.Michael S.
Customer did not leave a comment.Dennis A.
Very friendly, helpful.James R.
Excellent service every time at Trails End Storage!Alli M.
Everything went smoothly just had a little difficulty trying to take a picture of the speedometer and the mileage because the photo wouldn't load.. took me about 20 min in the cold at 1030 at night then finally it went through.. would recommend to anybody..Johnny G.
Great customer service , we be back when needed.SONIA C.
Customer did not leave a comment.JOSEPH F.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.GRIFFIN R.
No improvements! Bobby at Trails End Storage in Kerrville was amazing to work with! He met us on a day he was closed and gave us an amazing deal and explained everything to us. Thank you for the great customer service!DAN G.
Owner was very friendly and personable.RUDOLPH R.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.James M.
Even though the place had closed for the day, Bobby took the time to check me in and was VERY helpful and friendly.PAUL L.
Customer did not leave a comment.GABRIEL V.
Have the equipment ready to be picked up on timeGARY C.
Easy to deal with. Pleasant attitude and made drop off easy.gary J.
I rented the van and was impressed with how well it was kitted out. It worked great.BRADLEY F.
The app was not working had to wait on hold just to drop off in the hot son. . Just to say the app did not work.Dianna A.
Customer did not leave a comment.Luis R.
Thanks for having my truck ready when I needed.JUAN A.
Customer did not leave a comment.JOHN G.
Got a call from the attendant at this location to make sure I was good and familiar with the area and if I needed help to reach out! Made me feel good and secure. We'll done!JESUS B.
Customer did not leave a comment.MICHAEL C.
No improvement needed.LINDA S.
Awesome! Great vehicle, great place. The owner Bobby Jacks gave us great service!ANTHONY R.
Customer did not leave a comment.MICHEAL C.
Great Place to go if you need moving equipment.DAYNA A.
Customer did not leave a comment.Olena M.
Nothing. The check in process was good.ANDRE A.
Easy drop off.William K.
Most helpful staff with true serviceWILLIAM M.
Customer did not leave a comment.CHERYL M.
Very friendly and efficient! Made me feel valued as a customer, something that is getting rare these days.Bobby gave the process a personal touch and really made an effort to connect with our needs. I would absolutely recommend his location to anyone, especially my friends!JERRY J.
Customer did not leave a comment.ROBERT S.
Customer did not leave a comment.William B.
Customer did not leave a comment.Stephen B.
Bobby Jack is awesome!Robert D.
Customer did not leave a comment.ROBERT L.
Bobby, the owner and operator of Trails End, was polite, courteous, and was a delight to work with. I would recommend Trails End for all their moving needs.LARRY PAUL L.
THE best U-Haul location in Kerrville/Ingram. Fast, courteous and super-efficient. Ask for Bobby by name and if you need storage space, he has that too. 5-stars all around!wendy C.
Customer did not leave a comment.NAOMI S.
Customer did not leave a comment.Veronica C.
Additional Services at this Location
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Trailers & Towing
Our cargo and utility trailers start at $14.95!