Customer Reviews for Trails End Storage
(U-Haul Neighborhood Dealer)

128 reviews

2864 Junction Hwy   Kerrville, TX 78028

(830) 257-0403

Location Hours

  • Mon-Fri: 9 am - 2:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(830) 257-0403

2864 Junction Hwy
Kerrville, TX 78028

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 2:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Cecile C. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS C. 
Rating:
4.0

Customer did not leave a comment.

ALVIN M. 
Rating:
5.0

Customer did not leave a comment.

MARANDA G. 
Rating:
5.0

Customer did not leave a comment.

GARY R. 
Rating:
4.0

Customer did not leave a comment.

Mario B. 
Rating:
5.0

Very fast and efficient. Agent was first rate. Couldn't have been any easier.

Joe J. 
Rating:
5.0

Everything was great!! There is nothing to be improved...

STEFANIE E. 
Rating:
5.0

Bobby provided the best service possible!!

George B. 
Rating:
4.0

Customer did not leave a comment.

NANCY B. 
Rating:
3.0

The man was rude. Did not act professional.

Lynda M. 
Rating:
4.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

Great Customer Service

Daniel V. 
Rating:
5.0

Customer did not leave a comment.

PAUL V. 
Rating:
5.0

Customer did not leave a comment.

NATHAN M. 
Rating:
2.0

He had two trailers. But one wasn't listed so he couldn't rent it. Computers were down, so it took awhile to get it done. Didn't really appreciate the political message at the counter. But he was knowledgeable and helpful.

Niel P. 
Rating:
5.0

Customer did not leave a comment.

DOYLE J. 
Rating:
5.0

Customer did not leave a comment.

tommie C. 
Rating:
5.0

Customer did not leave a comment.

rex V. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

I was pleased with everything...everything was great. Thank you very much!!

dovie M. 
Rating:
1.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Lisanne T. 
Rating:
2.0

The drop off location was not on my account. The online log in failed to recognize my account number requiring me to call in. I was on the phone well over 30 minutes just to get the drop off location address. The worst part about it is your menu. You need to have an option to speak with a live representative rather on the front end rather than forcing paying customers to listen to your repetitive marketing speel just to get help. It was a horrible experience. .

SAMUEL Z. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
1.0

I was promised a receipt by email. Didn't happen. Then I get a charge for extra day rental. I returned trailer on 3rd day. This is unacceptable. I have put out a lot of money for moving expenses during a time with a death in family. I don't need extra charges that I'm not budgeted for. I will not use this drop off location as a reflection on U Haul. Thank You

Kevin F. 
Rating:
2.0

I didn't get a contract, because was some problem with U-Haul, telling me that I HAD an outstanding issue with U-Haul. Not True until now. Uhaul must have an issue with me. Couldn't get ahold of a rep, so the lady let take the truck, and told me to make sure it has 7/8 of a tank of gas when I turn it in. Finally get a contract online and it says the truck has 15/16 of a tank. I don't know what the deal is but there are some lying people here. I will pay more from another company if this is what I have to expect when I rent from U-Haul.

Phillip M. 
Rating:
5.0

I received excellent service. I would highly recommend this location. I will use this location again when the need arises. Thank you Bobby.

michael L. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
3.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Due to traffic delays, I arrived an hour late at my original pick up location. While checking in on-line, I could not get the smaller truck I originally ordered and was given the notice that my rental had expired! I then had to scramble to find a local truck at another facility and had to rent a larger truck and pay more, which I'm not happy about. I also tried calling Uhaul customer service and was on hold for over five minutes; never did speak with a rep. Not the greatest experience.

Dale H. 
Rating:
5.0

Great service!

mike Z. 
Rating:
4.0

staff very helpful. keep up the good work!

CHARLES L. 
Rating:
5.0

No problems with the drop-off.

David L. 
Rating:
5.0

Mirrors on the truck were impossible to adjust.

CHRISTINE T. 
Rating:
5.0

The on-site manager was very nice and helpful.

Kyle C. 
Rating:
3.0

Customer did not leave a comment.

Brian N. 
Rating:
5.0

Great customer experience. Will definitely use again as needed.

STEPHEN M. 
Rating:
4.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

Nothing needed

james R. 
Rating:
5.0

I have dropped off here once before as well. Excellent customer service - highly recommended.

Tacy H. 
Rating:
5.0

Customer did not leave a comment.

rosa M. 
Rating:
5.0

Not a thing!! Owner was a very professional, friendly Texan,,,,,the BEST!!

TONY J. 
Rating:
5.0

Spare tire for car haulers

andrew M. 
Rating:
5.0

Have rented several times from this location and it has been a pleasure to deal with the owner.

pete M. 
Rating:
5.0

Excellent service

debra K. 
Rating:
5.0

Again, the pick-up and drop-off locations were both very nice and the personnel were very pleasant to deal with. Corporate's double last minute changes cost me extra time and mileage, and was very disappoiunting.

John R. 
Rating:
5.0

I reserved a 6x12 enclosed trailer for memorial day weekend to help my son move. Checked in online and trailer was waiting for me at the requested time. Owner, Mr Jacks, hooked up the trailer, made sure lights were working, and got my on the road. Top notch service. Thanks!

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Danny B. 
Rating:
5.0

Customer did not leave a comment.

fowler C. 
Rating:
5.0

Customer did not leave a comment.

Crystal A. 
Rating:
5.0

Friendly fast service. I enjoyed he was upbeat patient and tries to get to know you not just a number

Linda O. 
Rating:
4.0

They were closed. We self returned online.

JIMMY F. 
Rating:
5.0

Nothing... amazing customer service Thank you for making my professional move easier

Leonicio T. 
Rating:
5.0

Very strong traveling unit excellent road grip Redline very nice and friend friendly staff I am U-Haul customer long long time

Zahid K. 
Rating:
5.0

Customer did not leave a comment.

John I. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Everything was great

stephanie M. 
Rating:
5.0

Customer did not leave a comment.

Chuck E. 
Rating:
5.0

Great customer service

Rick G. 
Rating:
5.0

Customer did not leave a comment.

Ellen L. 
Rating:
4.0

Customer did not leave a comment.

Donald A. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
4.0

Office was a little hard to find.

John B. 
Rating:
4.0

Tried to help me out with the fuel situation but could not get any info from UHaul on recorded fuel level at pickup. Again, I ended up filling it when I returned it even though it was only 3/8 full. Cost me over $70 extra but I didn't want the extra fuel charges.

scott L. 
Rating:
5.0

Customer did not leave a comment.

scott K. 
Rating:
5.0

Customer did not leave a comment.

fowler C. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
5.0

Bobby does an excellent job-friendly, helpful, detail oriented-thank you

David S. 
Rating:
5.0

Customer did not leave a comment.

Verginia B. 
Rating:
5.0

Customer did not leave a comment.

Deborah W. 
Rating:
5.0

Great customer service .

Owen B. 
Rating:
5.0

Great people. Very friendly and professional. Would highly recommend.

Donny H. 
Rating:
5.0

Nice, Friendly Owner!!

Rex H. 
Rating:
5.0

Customer did not leave a comment.

Andrew A. 
Rating:
5.0

The staff person there was very friendly and helpful. Appreciate his great service.

Blane R. 
Rating:
5.0

Customer did not leave a comment.

Barbara H. 
Rating:
5.0

Bobby was very attentive to my moving needs. Great customer service

Louis H. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Perfecto P. 
Rating:
5.0

Trails End staff were very friendly and helpful. It was a pleasure to visit with Mr. Jacks and his associates.

Teresa D. 
Rating:
3.0

Customer did not leave a comment.

Paulette N. 
Rating:
5.0

Proprietor was friendly and helpful. Jacked up the trailer, attached the safety hooks, checked to ensure all lights were working properly. Lastly, he thanked us for the business - a true professional.

Michael T. 
Rating:
4.0

Customer did not leave a comment.

Eric V. 
Rating:
3.0

Customer did not leave a comment.

Judd V. 
Rating:
3.0

When I initially started the process of renting a truck, it was going to be a 15”. Right before it was time for me to pay the guy said “oh man that one is going out tomorrow all I have left is a 20” and it's going to be this much more” when I asked if he would honor the price of the other truck he said no and pretty much asked me to leave. If I had not had to be out of my house that day I would have taken my service elsewhere!

linda U. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

The owner of Trails End, Bobby, is exceptionally kind and helpful. Would recommend to anyone!

Wendee L. 
Rating:
5.0

Customer did not leave a comment.

LEE H. 
Rating:
5.0

Mr. Jacks was a great guy to do business with. will go here again.

JIM B. 
Rating:
5.0

Customer did not leave a comment.

ruth G. 
Rating:
5.0

Customer did not leave a comment.

ronald G. 
Rating:
5.0

Use Trails End Bobby Jack and Violet are great!!

sherie M. 
Rating:
4.0

Customer did not leave a comment.

Barbara H. 
Rating:
5.0

Customer did not leave a comment.

john V. 
Rating:
5.0

Excellent help in providing a truck for our move.

bertha C. 
Rating:
5.0

None

stephen R. 
Rating:
4.0

Customer did not leave a comment.

Paul H. 
Rating:
4.0

Customer did not leave a comment.

robert J. 
Rating:
5.0

Customer did not leave a comment.

thomas W. 
No reviews have been submitted for this location.

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