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JOSEPH V
Customer Reviews for Trails End Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great
GARY JI recommend everyone to this location she's sweet and nice worker thank you for your help be bless.
URBAIN MWhen I drop the U-Haul off the man working the business was great helpful definitely use him again too
GARY JVery friendly and helpful.
RANDALL RGreat prompt friendly service 👍🏼👍🏼
LUPE EOwner was very friendly and very helpful
Jennifer MNothing
CHARLES BLaquita was especially helpful, friendly and efficient!
ray sBe open
LEVI TI can't think of anything.
Deborah RSystem of on line return DOES NOT deal well with sites closed on a return day and charges extra even when Return was attempted! BAD website with poor instructions.
ROLAND GEverything was fine with me and your agent and he was very helpful
RODNEY BVery helpful
Yvonne GI had the truck for over a month but because I didn’t drop off at original location I was charge $40 per day and $1 per mile. I ended up paying almost $8000 for this 26’ truck when I asked for a 15’
Meisha SWas very nice and friendly and helpful was in and out quickly
YVONNE GHe was very helpful even though we had to change the time and location to his store. He even asked if there was anything else we needed while we were there in his town. Excellent service!
Julia SBobby is always a pleasure to work with. Very informative and great customer service
BRADLEY MBobby is always a pleasure to work with. Very informative and great customer service
BRADLEY Mnull
duren mBobby is always a pleasure to work with. Very informative and great customer service
BRADLEY Mnull
TOMMIE CGreat service all around
Marion Knull
JOSE Gnull
BILLY Snull
Bill Gnull
Lee Pnull
Carl BVery friendly and great customer service.
Mitchell UVery friendly and great customer service.
MITCHELL UMobile App is extremely cumbersome. Annoyingly so. Much of the info could have been provided ahead of time, not in front of the truck. It was worse than talking to a person, which I try to avoid. And having to call a contact on the spot? Stupid.
Perry CWe did a “Self Return” after hours, so we didn’t go inside or interact with personnel there. The exterior of the location was well-kept. The self return was easy to do.
JUDITH BVery helpful and kind crew.
JEFFREY Oall went well
DAVID SGreat service all around
Marion KGreat friendly people
James BNot a thing! Very smooth check in, friendly people. Excellent service! Thank you!
Leela GMr. Bobby is an excellent representative for UHaul. Very professional, accommodating, efficient and polite. I have used Trail's End Storage for Uhaul rentals in the past and will continue in to the future. Special THANK YOU to Mr. Bobby for his great service.
JAMES TGreat customer service
LARRY BPerfect, other than closing out the link didn't work.
DEBORA BNo need to it was perfect location
RICHARD WThis is the second time I rented a uhal in 6 months. Both times I have had issues. The check engine light came on with 1500 miles left on my move. I had to travel out of my way to get the vehicles like 100 miles even though there were truck closer. They had me do this out of convince to uhaul. This took hours of my limited day. This is a hit on uhaul not the location.
LARRY HI always use you guys
JOSE JN/A
JACOB DImprove signage so that it's more visible from the highway. Grade the access driveway to smooth out enormous potholes (I understand about the recent heavy rains and this may be in the works soon.) On a good note, Bobby was super to work with and had our trailer hooked up and ready to go very quickly.
JOAN DNo one there Monday at 4pm when I dropped t off. So, I just took a pic and left.
THOMAS FWe have used this u-haul rental facility for the past few years. Very helpful and efficient.
STEPHANIE SAbsolutely the best uhaul rental location around. Most accommodating, Most availability. Most organized. Thanks.
ROBERT BGreat experience overall!!
Angela YBlinkers and brake lights did not work on trailer. No solutions offered. Since this was the third location for pickup in this process, did not push for improvement, but gentleman suggested I not tow at night.
James MMore clear directions on where to park a 26’ truck towing a 6x12’ trailer. I thought I was going to get stuck there for a minute.
ROBERT GPrompt, professional, and courteous. Who could ask for more! Thanks!
FRANCIS WGreat! Met me outside& took care of uhaul ckout! Very easy
ROSEMARY MThis was the BEST U-Haul experience I have ever had! The truck was immaculate , locked brand new and the owner:staff were very helpful and friendly! Best experience!
MICHELE RNothing. Very helpful and friendly
Susan W