Location was great. Online customer service was great. The initial reservation agent was terrible. He booked me for a truck that was 15 miles away from my destination when there were trucks available to rent at another location 200ft from where I was. The location right across the street had multiple trucks available but this agent added on about $200 to my bill (gasoline, extra miles, uber to and from, etc.). Terrible. He must have been trying to pad the bill, only thing I can think of. Very shady.
MARC S
Customer Reviews for Tranquil Lodge LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very disappointed. We rented 18 blankets for $15.00. When we returned them we miscounted and were 3 blankets short. We were charged $16 for 3 blankets. This is a rip off. Never again
JOSEPH WVery hard to find location. Was not able to look at truck before it was checked out to us. Was told it had 1/8 of a tank of gas, there was almost none. The A/c did not work in the truck and it was 102 degrees out, I almost passed out from the heat since the a/c would only blow out hot air. Could not talk to the person at the place where we picked it up as they did not understand what I was speaking about since they where a different person than who check us out the truck and did not speak very good english.
Joan GCan't think of anything
Pete CNone
joey dNo improvements needed. Service was excellent!!
THERESA EThan you for your great service
MARGARET EGreat people to work with. Very helpful.
KEITH SGreat experience. The guy I worked with was very helpful and just a great person. If I need a truck again I’m going back to this place.
MICHAEL MBooked through the app but when I arrived there were two of us that had to rebook because they had no knowledge of the app. This did not allow me to remove some defaulted charges such as safedrive @ $15.00/day. I called HQ and was told there was nothing they could do and it would have to be dealt with at the local dealer who proceeded to tell me to contact HQ. I ordered a dolly that I didn't receive (again 2 customers with the same issue) and then I received a phone calls days after my returning the vehicle and was told I lost a dolly. Clearly, this is anything but a good experience and I have no choice but to dispute the charges via my credit card company, since neither the local dealer or HQ could assist.
Fiona HBest service ever
DOUGLAS HThe U-Haul representative at this location was very helpful, efficient, and polite. He was very thorough in checking and explaining all the safety aspects to me, and worked hard to make sure I had a good experience. I would definitely rent from this location again.
HEATHER M!!! Bravo & Kudos !!! Very clean & well maintained vehicle !! Outstanding staff & service 👏 !!! May the Lord richly bless you, your crew, and families too, with heaven's best blessings !!!
Mike DDo not charge two day rent if only use one day
Luke SVery helpful and nice!
Clint MNothing. AJ was a joy to work with.
Rhonda RThere was no dolly in the uhal and the rubber seal from the door was falling every time the door was opened
MARTIN HI’m not sure why there’s a refueling charge on my receipt. I put in 3gal when I returned the vehicle. I also took some photos of the mileage and fuel gauge when i picked up the vehicle and also took photos when i returned it. Will you be able to help in removing the fuel charge? I can provide photos if needed
MARCO VExcellent customer service.
Lori HExcellent service! Quickly got the paperwork done, friendly, and they have great hours for pick up and drop off.
Kevin C