Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Used mobile pickup so no contact with personnel. Truck extremely clean and taken care of. Would recommend Tran to others but it add mileage for me .
Timothy H
Rating:
3.0
Drop off at night no one there after hours
RONA F
Rating:
5.0
Customer did not leave a comment.
SETH J
Rating:
5.0
Customer did not leave a comment.
GLYNN B
Rating:
3.0
Customer did not leave a comment.
GLEN A
Rating:
5.0
Very friendly and helpful service. Would recommend to friends.
ADAM M
Rating:
5.0
Customer did not leave a comment.
COREY S
Rating:
5.0
Great service nothing to improve on
JASON M
Rating:
4.0
Customer did not leave a comment.
DONALD R
Rating:
5.0
Customer did not leave a comment.
ELIZABETH N
Rating:
5.0
Keep up the exceptional service. Thanks.
ANTHONY D
Rating:
5.0
Customer did not leave a comment.
WESLEY F
Rating:
5.0
Customer did not leave a comment.
BLAKE M
Rating:
5.0
Customer did not leave a comment.
Shane B
Rating:
5.0
Great service
Kenneth S
Rating:
5.0
Nothing workers was very nice
SIERRA S
Rating:
5.0
Customer did not leave a comment.
Daniel S
Rating:
5.0
Customer did not leave a comment.
Joyce M
Rating:
5.0
Customer did not leave a comment.
Charles B
Rating:
3.0
Customer did not leave a comment.
Adam B
Rating:
5.0
Got the job done! Thank you for having a truck available on such short notice!
VICKKIE M
Rating:
5.0
Customer did not leave a comment.
William M
Rating:
5.0
Kimberly was very helpful and kind
BRAD R
Rating:
5.0
Customer did not leave a comment.
Shirlene B
Rating:
3.0
Customer did not leave a comment.
Courtney O
Rating:
5.0
The service was amazing.
Ronnie C
Rating:
5.0
Customer did not leave a comment.
Chris C
Rating:
5.0
Customer did not leave a comment.
Elsie B
Rating:
3.0
Customer did not leave a comment.
Rory G
Rating:
5.0
Customer did not leave a comment.
John P
Rating:
5.0
Thank you Franklin location!!!!!
Sheric C
Rating:
4.0
Customer did not leave a comment.
MARIE P
Rating:
5.0
The signal light on the passenger side needs to be repaired. The service was great. The representatives were very professional and friendly.
Larry T
Rating:
3.0
Customer did not leave a comment.
Jeremiah D
Rating:
5.0
Customer did not leave a comment.
Philecia B
Rating:
4.0
Customer did not leave a comment.
kayla j
Rating:
2.0
Customer did not leave a comment.
Jessica C
Rating:
5.0
Nothing at all!!!
Holly P
Rating:
4.0
Return was easy and very convenient.
TAWANA C
Rating:
5.0
Customer did not leave a comment.
Neal P
Rating:
5.0
I have no suggestions they were very Professional Kind and Courteous
TONY P
Rating:
5.0
Very accommodating
Rodney A
Rating:
5.0
Very helpful and I will use yall again when I need a truck
Barry B
Rating:
5.0
Customer did not leave a comment.
Tiffany J
Rating:
3.0
Making sure what we pay for is available when picked up.
Milton T
Rating:
5.0
Everything went well. They know what they are doing at this location.
Shane H
Rating:
5.0
Customer did not leave a comment.
Jimmy W
Rating:
5.0
Customer did not leave a comment.
Jamie B
Rating:
5.0
Customer did not leave a comment.
Juanita S
Rating:
5.0
Customer did not leave a comment.
Shazae S
Rating:
3.0
Customer did not leave a comment.
Chantilly P
Rating:
5.0
Customer did not leave a comment.
Stephanie C
Rating:
5.0
Customer did not leave a comment.
Theresa W
Rating:
5.0
Customer did not leave a comment.
Wilson T
Rating:
5.0
The service was EXCELLENT I would definitely rate the service a 10 everyone was so helpful. First time using the service and they made me feel as if I had done this numerous of times.
Kimberly R
Rating:
5.0
Customer did not leave a comment.
Don B
Rating:
3.0
This particular truck needs attention. The drivers side mirror spins around. Sat in drivers seat and noticed it then rolled down the window to adjust and then couldn't get window up. Had to ask for help to get it rolled back up again. This is a safety issue. You cannot see down the side of truck with the mirror that spins backwards.
Emmett h
Rating:
5.0
Customer did not leave a comment.
Gerard B
Rating:
5.0
Customer did not leave a comment.
jesse s
Rating:
5.0
Customer did not leave a comment.
Isreal W
Rating:
5.0
Customer did not leave a comment.
William C
Rating:
5.0
The lady there was so helpful and friendly. We will be renting again.. Thanks!
TERRANCE B
Rating:
5.0
They go above and beyond
Troy W
Rating:
5.0
Customer did not leave a comment.
John T
Rating:
5.0
That truck was shaking all the 175 miles to my new house very disappointed in uhaul bad part is no credit toward us just pay and thanks
MAXIMINO A
Rating:
5.0
Customer did not leave a comment.
TERRY C
Rating:
1.0
A day before my pickup, i got a text from Uhaul to drive an hour west to another location. Once i got to that location, the office was closed and I then called Uhual and was told to drive another hour south. Once i arrived, nobody was there at the location during my new appointment time. Once someone helped me, the extra items i ordered for the truck were paid for but not included in the truck. The person who was supposed to help me put the trailer onto the truck had no idea what they were doing with the trailer or vehicle. Some random guy driving past us stopped to help us. I wasnt given any type of compensation for driving 3 hours extra to pick up the vehicle and waiting once arriving. The extra hours pushed back my move date and cost me time for my new job. I am very displeased
David A
Rating:
5.0
Customer did not leave a comment.
STEPHANIE L
Rating:
4.0
Would have liked an accessible drop-box for paperwork, but everything else (including the staff member who I gave the paperwork to the next morning) was great.
sandra a
Rating:
5.0
Customer did not leave a comment.
DEBRIANTE S
Rating:
5.0
I think the prices are to high, especially for a car dolly, almost $60 for a day, maybe $20 a day would be better.
SCOTTY B
Rating:
1.0
Pickup was on a Saturday while the business was closed. Used the online check in which took 2 hours and repeated phone calls to the help desk. Examined the truck and noted that the appliance dolly I ordered was not there. Called customer service and they helped find another location to locate a dolly. All said and done an evolution that should have taken less than 30 min took 4 hours.
Shannon M
Rating:
5.0
Customer did not leave a comment.
Robert M
Rating:
5.0
Service was good, keep it up!
HAROLD B
Rating:
5.0
Very friendly, helpful, and quick.
Kevin P
Rating:
5.0
Customer did not leave a comment.
RHETT C
Rating:
3.0
Customer did not leave a comment.
Judy A
Rating:
5.0
Customer did not leave a comment.
Sierra D
Rating:
5.0
Really enjoyed the time I had to use it thanks
Shirley B
Rating:
5.0
Customer did not leave a comment.
TERRANCE B
Rating:
5.0
nothing everything was perfect
CHAD O
Rating:
5.0
Customer did not leave a comment.
TERRANCE B
Rating:
5.0
Customer did not leave a comment.
CHARLES D
Rating:
5.0
Customer did not leave a comment.
FREDERICK G
Rating:
5.0
Customer did not leave a comment.
SANDY F
Rating:
5.0
Customer did not leave a comment.
Linda D
Rating:
4.0
Customer phone service. I called for assistance 3 times calls were never answered on hotline. I also called to report check engine light came on no answer.
Sylvia P
Rating:
5.0
Customer did not leave a comment.
SETH G
Rating:
5.0
Customer did not leave a comment.
JOSEPH N
Rating:
5.0
GREAT CUSTOMER SERVICE!!!!!
CHRISTOPHER P
Rating:
3.0
Better customer service
Dontrinique M
Rating:
5.0
Customer did not leave a comment.
ken a
Rating:
5.0
Service was very timely and professional!
Nathaniel C
Rating:
1.0
Take the uhaul away from them and give it to someone who cares about customer satisfaction
