Truck parked in front of office so it was difficult to see and no one was there until pick up time. We asked someone from another business if we were in the right place.
SHERYL M
Customer Reviews for Transforce Auto Repair & Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It is difficult for me to give any evaluation of this location as it was closed when I dropped off the trailer. The evaluation does not reflect the location when it is open. Your app and the phone service worked very well for the drop off.
John MExcellent people to deal with. Very helpful
DALVINDER MRead comments above
STEVEN RThey rented me a truck to go across Canada that had an engine light on
Robert CThe Gentleman who is at this location is very helpful and was great to work with. He was not the issue.
MICHAEL TExcellent helpful staff Very clean and helpful staff
DALVINDER MThe location and Staff were great... my only complaint was the fuel mileage of the truck was horrible.. we were not carrying that large of a load, all the road was flat, however we burned 46 L of fuel and drove 180 km which in my opinion is very poor
DONALD PStaff were very nice and helpful. Highly recommend this location.
ANDREW PVery helpful and friendly
MONIQUE DMy pick up was late because the person wasn’t there and I only received 4 out of 6 blankets when I paid for half a dozen.
Jen TI informed the location that we would be travelling on the Coquihalla mountain pass and required good tires and well maintained truck. He told me he was giving us the best truck. However, the tires did not look safe for the winter conditions and chains were not on the truck or offered. This caused serious delay for our move.
JACQUELINE MIt was quite crowded.
LISA KI reserved and selected a drop off location and AFTER I PAID you moved the drop off location TO ANOTHER CITY and didn’t even notify me and I only saw this by seeing it in the emailed contract along with a note saying I’d be charged extra if I returned the truck to THE LOCATION I SELECTED on YOUR SITE which was available when I reserved it.
Brian DVery nice peoples working here helped me in hooking trailer and did pre trip with me and really very nice peoples
Kuldeep BVery competent and friendly staff. Very helpful. The trip was very successful and the drop- off went without any issues
MICHAEL MThis location was great, pickup process was seamless and great customer service. Recommend them to anyone
Shazil SOwner was very polite and a pleasure to deal with
HUGH TThe clerk was very professional and efficient. I would recommend window scrapers for the trucks during frost season.
MARGARET SI rented a 20 foot truck. It broke down you gave me a 26 foot truck for the same price which was nice but I also reserve two dollies and when my 20 foot truck broke down you gave the dollies away and I could not use them. Very disappointing.
JENNIFER SBim was great. He was friendly, knowledgeable, gave us good advice, and really cared. The truck was in great shape.
Mike VBig dig on the loose belonging to store.
Cory CThanks again, really great and convenient rental! The cost was not very competitive, definitely not $19.95 as advertized. Which is more of a complaint with the head office, but the service I received was 1st class!
DAVID GI loved the Mobile check out and check in. The small hiccup was I didn't check to see if the dolly I rented for $16 was in the back. It wasn't. I couldn't navigate how to state that at the drop off.
Corine LThe Gentleman who assisted us was very kind and helpful. He went over and above and shared helpful tips with us and we were towing on the uhaul truck as well. We really appreciated his time.
Travis SKeep up the good work!
LORENZO MVery pleasant and helpful..
JOSEPH KVery friendly staff, answered all questions well and made everything very seamless. Not particularly fond of the location but would not hesitate to return
JASON SConsider investing in a new set of wiperblades. Thank you kindly. Wilhelm Schickgramm
HORST SExcellent service, fast and reliable.
JASBIR NEvery things excellent
PEDRO PQuick to assist and took equipment fast and without issue. They parked and looked after equipment. Very friendly.
GERALD MFantastic its really good driving back and forth it's worth it.
HENSON GHave the options to have seperate transactions cash and credit card or debit. Uhaul almost stranded me in Vancouver because they would not take cash or separate transactions. This must STOP! the extra stress was not worth it and the dealer seemed to be "stuck" on the stringent rules Uhaul has. I will probably rent Budget or Enterprise from now on due to lack of understanding of the problem plus uhaul is run by the US and should be run by Canadians.
MICHAEL MBim assisted me and was very helpful with the paperwork through to connecting the trailer to my hitch and checking the lights with me.
STEWART OI was never given a code for the truck share on my app. I didn’t have that option online for some reason even though I was scheduled to pick the truck up after hours. I got my truck almost 3 hours late. My movers had to stay an hour late. During this time I called U-Haul multiple times and was put on hold for 2 hours total. Finally, someone was able to help and called someone after hours to come to the location to help me with the truck. It took that person 40 minutes to get to the location when I was told 15-20 minutes. After I returned the truck, I received a call from the U-Haul location saying I didn’t drop the truck/trailer off? They called back 3 times. I guess they found it because I never got a call back after that. Probably one of the most stressful moving experiences of my life.
Chloe KI was left outside for an hour and a half in the early morning fending off crackheads and raccoons on hold waiting for your app to work
Roland MZero issues with the location. U-Haul corporate changed around our reservation from a one way to a round trip, and tried to tell me the trailer was unavailable until 2pm, and then when I told them that wouldn't work, it was magically going to be ready at 8am when this location opened.
DALE REquipment was not working … I have to wait for 2 hours over there really bad experience…. Person on location was really helpful… he told me this is one way equipment.. it is not well maintained … he work really hard to repair that equipment.
GURDEEP GGreat service. Very professional, helpful, polite And willing to go the extra mile.
DAVID JCheck in was quick; trailer was loaded onto my vehicle right away; office is a bit hard to find as it's in a complex of buildings, but you just follow the Uj-Haul equipment.
DONALD PTruck was dirty to start with, other peoples half full water bottles were left inside the cab. Windows were so dirty from bugs on the outside it needed to be cleaned first.
ROBERT LIt was difficult to find..its at back of complex and even after seeing uhaul vehicles, finding office was not obvious. Once inside still wasnt sure i was at a uhaul. Could not find anyone at desk.. wandered back outside.. looking around...finally someone showed up. Seems like a single employee.. has to leave desk for each customer.. arriving customers have no one there to recieve them till employeee returns. I was renting a 5x8 open trailer. I have for past 5 seasons from various uhaul locations .. to haul yard trimings. This was the worst rental experience. Office staff didnt know what they were doing.. He asked me for my name and phone number.. i was confused.. you already have all my info in my account and reservation. He was entreing my info in the additional reference fields.. it refused to accept my phone number. Then he insisted I had to provide a second reference...name & phone. I was not prepared to provide any other persons info ... not without their knowledge Ive never had to do this before. Then the office staff took a phone call and stopped processing my rental for 5+ minutes Other customers were stacking up. It took almost 1/2 hour to pick.up the trailer. What is point of online booking if it doesnt speed up the process. I will never use that location again.
Michael SAlthough the location was a little bit difficult to find, the service made up for it!. The people at the reception on July 24 th and 25th/2024, took their time to help us over the phone and in person, so that our moving was a success. They were knowledgable, kind and flexible when we were delayed. We will be coming back to this particular location just to have these two folks attend to us.
Chonna MI found uhaul to do as they say. Perfect pick up and drop off locations.
Keith JNothing I can really think of, everything worked out very well for me. I was quite happy with the fact that the pickup location was a repair Depot as well so the trailer was completely gone over before I took it.
Mark FGreat job. Very helpful and friendly.
Axel AI was charged more on the spot as opposed to the rate given to me from the staff at the Barnet Hwy location, had to pay it because it was my moving day and I didn't have a choice. I was given a completely run down 20 foot truck that while going up the hill I would step on the gas and the maximum speed it could reach was 25 miles/hour. Try that if you have to travel the Coquihalla Hwy! The huge Rigs would all pass me as I slowly travelled on the right lane! I am a senior women travelling alone and they assigned me a LEMON TRUCK! Shame on you UHAUL!
lissette aDifficult location access. Perhaps give clients returning from out of town detailed instructions.
Ricardo RGreat people there. 2nd time I have rented there .always great customer service.thanks
Glen KProvide all dolly options
Rafael MBim helped me get the mix up straightened out about the trailer and I was so grateful for him. He helped so very much. That is how you run a business. Thanks so very much. I will rent from him again.
michelle DKeep up the great customer service!
Sheri FEasy pickup and friendly service
Tracy HExcellent staff Very helpful.
dale MToo much money.
george kLittle bit hard to find Otherwise good.
DOUGLAS MVery friendly staff
owen pthis location was a very good experience with a very welcome greeting and good customer service
Vincent KExcellent service. Fixed an electrical issue with my trailer connector to allow safe travel. Friendly nice employees.
Michael CExcellent service Very helpful people Many thanks
Dale Mneed to shorten the admin side of a trailer rental. it was like signing up for a dating site.
BRUCE LExcellent people to deal with Very helpful.
DALE MKeep up the good work
William CFantastic service from start to finish highly recommend
Gemma J