Customer Reviews for Travel Store USA
(U-Haul Neighborhood Dealer)

Rating:

5.0

Everything was super smooth! No issues at all!

Rating:

5.0

Keep doing what your doing!

Rating:

1.0

Truck billowed smoke for the first 10 minutes. Shook at 50 mph. Pretty sure the shocks are gone. Was awful. The seat latch has something wrong w it. Slid a little while driving. And yes I made sure it was completely latched in. The location of pick up was disgusting. Very dirty and the staff was short and rude.

Rating:

5.0

Very pleasant experience. Store owner very professional, polite and helpful. Would rent from them again.

Rating:

1.0

We reserved an appliance dolly either our truck. When we went to pickup the truck they informed they didn’t have a dolly. No notice, no attempt to resolve the issue, just too bad. This left us in a big mess of urgently trying to find a dolly from someone else.

Rating:

5.0

All help was great. Easy and quick!

Rating:

5.0

Super easy and convenient. Was the smoothest U-Haul experience I've had - thanks!

Rating:

3.0

We ordered hand truck so we could move our washer/dryer and once we got there they said they didnt have any which I get things happen but some communication would be helpful so we could rent so Where else that has one or get a hand truck somewhere else and not scrambling on the day we’re moving.

Rating:

3.0

I didn't request any insurance on the rental and was informed it would be removed. However, the amount was billed on my receipt and CC.

Rating:

3.0

Pretty run down facility but the guy was fine. The NC vendor was top notch. G

Rating:

1.0

I had requested an appliance dolly, 2 furniture dollies and a utility dolly for my move. When I arrived they only had one furniture dolly. I made this reservation in advance so there is no excuse why they didn’t have what I needed. Not to mention I received no phone calls or notification that they didn’t have the items I requested. Very poor customer service.

Rating:

3.0

Very tight trailer parking. Again, I am an experienced driver so backing into a space on a 45-degree angle into a space that had 6 inches to spare was not optimal. A less experienced driver would have issued backing the trailer into that location for drop-off. The personal were nice but not sure how experienced they are with trailers in general.

Rating:

5.0

Simple process for check out and return. Equipment was in good condition. Coordinators were friendly. Have used this location before and would use again.

Rating:

3.0

U-Haul truck did not have a full tank of gas when picked up which caused an additional fee charged when we returned the truck with same amount of gas as when picked up

Rating:

5.0

Friendly, helpful, A+ service - I will use Travel Store USA for all my equipment rental needs and recommend highly!

Rating:

5.0

Quick drop off and out the door in know time.

Rating:

5.0

Read the above comment…

Rating:

1.0

Location is a dump, I had to enter a lot of the info myself into the employee's computer.

Rating:

1.0

The uhaul we received was dangerous. The truck itself was sideways while driving straight. The steering wheel had to be held at 3oclock for the truck to drive straight. It was awful and dangerous.

Rating:

5.0

Nothing

Rating:

5.0

The service was excellent the guy that Randy was telling you where I picked this up on Bear Creek Pike help me hook it up and everything I would definitely use this service again thanks 👍🏽👍🏽👍🏽

Rating:

5.0

Very convenient and easy

Rating:

1.0

Clean the windows once in awhile, dog snot all over and dog hair and biscuits all over the seats and cubby holes. A terrible language barrier plus an attitude. It was a fairly new truck it’s to bad they don’t take care of them for the customers.

Rating:

5.0

Easy return!

Rating:

3.0

The tire had multiple plugs leading to us needing a new tire half way through our trip. We also had to spent $50 on air and fix a flat supplies

Rating:

3.0

Dear U-Haul Customer Service, I am filing a formal complaint regarding the last-minute change to my rental pickup location. My reservation was confirmed well in advance, and I was notified only one day before my scheduled pickup that the location had been switched. This last-minute change caused significant stress and disruption. I had planned my schedule carefully around the confirmed pickup location due to an important event, and your sudden change forced me to rearrange my timing and logistics on very short notice. This is unacceptable and could have been avoided. When customers make reservations, they do so with the expectation that U-Haul will honor its commitments. A change of this nature, without adequate notice or options, reflects poorly on U-Haul’s reliability and customer care. I am requesting a formal explanation as to why this change occurred so close to my pickup date and why the false advertising during booking. Please escalate this matter to the appropriate department and respond promptly. I expect a resolution that acknowledges the disruption and ensures this will not happen again to me or anyone else in the future. If you are unable to provide the correct pickup location, the option for truck or trailer should be removed from that specific location.

Rating:

3.0

Trailer brakes did not work

Rating:

4.0

Nice new equipment. Great process. Nice people. Need more things like blankets and hand trucks.

Rating:

3.0

Having to unhook and jack up trailer yourself was not exactly a good thing for someone who doesnt know how to use that type of Jack and could have caused injury as trailer tried to roll after being unhooked.

Rating:

5.0

None that I can think of. I had a great experience.

Rating:

5.0

Excellent service. Nice people. I rent from here very often. Trucks are always clean and running great. With it also being a gas station it’s easy to fill up.

Rating:

4.0

The location was different than appointment location. Not convenient

Rating:

5.0

Very helpful staff

Rating:

5.0

Easy to deal with and people were very helpful. Thank you

Rating:

4.0

The agent at the time did not go over the truck with me. Just handed me the keys to go find.

Rating:

1.0

The first trailer had one tire with threads showing - completely bald. I had to step down in trailers and hooked everything up myself. The guy was talking to someone on the phone the whole time. Not a customer, a personal call. When I brought it back, I had to unhook it myself and the girl was busy texting with someone the whole time while her boyfriend stood watching. Because I brought it back several days early, the bill was less. She did the entire transaction on her personal cell phone. Very Sketchy! I’ve been checking my CC statement regularly. This place has to be a front for some illegal activity. There are brand new gas stations all around this place. This place is a dump. I refuse to rent another thing from this place. I’ll need a trailer again in a month, I’ll drive to another city, if I have to, to avoid this place. The whole vibe gave me the creeps.

Rating:

4.0

The first truck that was issued to me had non-working Air Conditioning. Reviewing the working condition of a truck before renting it out would be an improvement.

Rating:

5.0

I'm happy. I live 10 miles away from that location and I wouldn't hesitate to continuing renting there. Excelent customer service.

Rating:

4.0

The staff at the U-Haul location was very friendly and helpful. The only problem I had was that when I was already on the road I noticed that the AC wasn’t working. I was already behind on time and I had to go ahead with the move. But the temperature was at 100° that day. It was very very hot. I also drop the truck off at night so I couldn’t speak to anybody, but I think U-Haul should accommodate or give me a credit of some sort.

Rating:

3.0

I requested a drop off in Springhill. When I followed the Contract instructions and called I had a drop off in Springhill, Tennessee. When I looked in my reservation the day before return it had changed to Columbia, a location. We are not a fan of. I confirmed the morning of the return and they said we needed to take it to The Columbia location. When we got to the Columbia location, they didn’t know anything about the trailer being returned there. It was not in the system for them. The lady was very nice. Luckily, I had the app so was able to self return the trailer

Rating:

5.0

assisted with install on my vehicle great job

Rating:

5.0

I want to thank the fine people who run the Travel Store USA on Bear Creek Pike for working with me on helping me set up my order on my trailer after cancelling twice to meet my demands on what i needed to move with.

Rating:

5.0

Excellent customer service! Very helpful and pleasant experience overall! We will definitely keep using this location now that it’s under new ownership.

Rating:

1.0

I was under the impression that I rented a 2 wheel dolly for a day. I was an hr late taking it back and was charged for 3 days

Rating:

5.0

U good