Customer Reviews for Travelodge Gallipolis
(U-Haul Neighborhood Dealer)

Rating:

1.0

The vehicle had not been inspected prior to me picking it up. The cab was dirty, there was a half empty Dr. Pepper can in the cup holder and the gas cap was broken off in the cylinder where you would insert the gas pump nozzle. This failure caused us being late to our destination and the help that we had waiting for us only had limited and had to leave. This left is short handed unloading the truck and caused us to have to spend the night that we hadn't planned.on.

Rating:

3.0

The U-Haul had not been swept out prior to our use. Other than that it was a good experience.

Rating:

4.0

I should have been told that I would receive the key to the truck from the Travelodge manager. The Travelodge manager should have been expecting me to pick up the truck at the 8:00 a.m. time on my contract instead of allowing me to sit and wait in the lobby for 45 minutes. In a 24/7 contract, I was expecting to do everything on my phone. Granted, the whole process was much easier dealing with real people. It just wasn’t what I was expecting.

Rating:

3.0

The lady wanted us to take dolly out and inside during rain. We wanted 20 ft got stuck with larger one. It did not run great. To large for our move. Truck was dirty just not good experience at all.

Rating:

5.0

U-Haul was excellent in helping us. We had a tire blow out. Road side assistance was wonderful. The representative from U-Haul was so nice and very helpful. Thank you so much !!

Rating:

3.0

None of the Dolly's were in the truck that I requested, neither was the furniture pads but they still charged me for them so I disputed it and they was supposed to contact us but never did. The price changed a little but the Dolly's and furniture pads were still on there as a charge and it won't let me view the actual receipt too see what they actually charged me for. I would just make sure your equipment is there before you pay or take the chance of getting charged for them even if you didn't get them.

Rating:

5.0

The young ladies were very friendly and were great to work with.

Rating:

1.0

our paperwork was incorrect ,so we feel we were cheated, but we cannot prove it.

Rating:

1.0

Listen to what the customer is saying instead of what they want to do. I called to ask a question and and manager withdrew the money out of my account with out my permission.

Rating:

3.0

Rude

Rating:

5.0

I didn't want to extra coverage for $42.

Rating:

1.0

I had to chat online, call, and then drive BACK to the location the day after I turned it in the have the contract closed out. The guys running it did not update anything or even check the vehicle til the next day. I believe I was charged more, additionally, because I returned the truck within 24 hours locally when the reservation was for 48 hours. They also didn't have the dolly I needed and the truck was filthy when I picked it up. When the fellow came in from checking the U-Haul after I drove back the next day, he sat down on his phone and didn't say a word to me for a few minutes. TLDR? Don't trust them. If they say you're good to go, make sure you get a receipt. Did not need this stress on top of moving.

Rating:

5.0

The guy was really nice and made sure I had everything I needed.

Rating:

1.0

Truck was wrecked on the front end, passenger side mirror was busted, driver side turn signal did not work, check engine light on the dash, ran out of gas as soon as I pulled out of the parking lot, even though the fuel gauge read 1/2 full. When I brought this up to the person running the counter, I was handed a phone number and told to figure it out myself. Will not return to this location, and I am considering not doing any further business with U-Haul.

Rating:

3.0

van was muddy inside, only the floors and cargo area

Rating:

5.0

Truck was very clean and handled very well.

Rating:

1.0

the attendant did not get off the phone during the entire transaction. This was clearly not a work call. I was ask to hook up the trailer myself. He could not answer simple questions. I feel I would have been better off with self service and not wasting my time dealing with an incompetent attendant.

Rating:

3.0

The cab of the U-haul was dirty. I was charged for miles.79 per mile .I was ask how many miles I was going I said maybe 70. I went 48 miles I was refined 18.00. On miles.I pick the truck up at 4:15pm was back around 9:30pm. I feel if you take out the insurance and truck is returned not damage you should get a refund on the insurance which was $14.00. I was also charged $100 deposit because I was paying in cash which was returned at the end. I returned it with same amount of gas. Do it cost me $120.00. For a local short trip and use of a truck. $100.00 for rental and insurance and mile. After my refund . $20.00 in gas I put in the truck. The clerk was not friendly when I rented but another clerk was there at return and was very polite friendly and nice. A friend of mine moved less than a year ago and she paid just the rental fee of $39.95.I feel I was charged too much for a short local trip. Upon rental no one asked if I had any questions about any usage of the truck I was giving keys and showed which truck to go to. Was very unhappy with my experience

Rating:

2.0

This is the second time I rented from this location. Over a year ago an the same ppl were running the show. Hotel/U-Haul. The 1st time was a huge mess I don't even want to talk Abt. And This time.. same thing. I called the place to see if maybe the U-Haul was available earlier than my pick up time, the lady said it was there, assured me it was my trailer to come get it. Cool I'm on my way! Get there an the dude said no it wasn't there she thought I needed a different one. I specifically told her an open utility trailer to haul my motorcycle. Plus it tells her which one I ordered on my account. So anyway, had to turn around an go back home bc it wasn't there. Go to get it, and was almost charged 3 times the amount I was quoted over the phone an on line. Anyway I don't want to go back but I'm sure I will have to eventually bc their the only U-Haul around so we're stuck with these ding bats. I'm sure their nice ppl and overworked like the rest of us, but damn it, what happened to common courtesy and good work ethic???? We need to do better as humans. It's like nobody cares Abt their jobs anymore man. An that sucks.

Rating:

5.0

The pickup was amazing with all the bells and whistles and less than 4,000 miles on it! And it hauled our dump trailer perfectly fine.. staff was friendly and helpful

Rating:

2.0

Unfriendly and there was no "drop box" and the guy behind the counter made us move the Uhaul into a super tight location. The owners were hanging out the windows watching us, garbage all over the place by "their" outback picnic area. This place gave me a super uneasy feeling. I would rather drive an extra 30 minutes for a pick-up or drop-off than to deal with this place again.

Rating:

4.0

Had trouble with uhaul site at location and it took extended time to rent our trailer finally the girl at the desk had to use her cell phone on the U haul app to get everything finalized

Rating:

5.0

Great staff. Excellent location

Rating:

5.0

Great staff. Location very convenient. Our truck was clean and maintained. Thank you for making our experience with U-Haul great.

Rating:

4.0

Having enough gas to make it to the gas station.

Rating:

2.0

Tried to charge more then what the reservation was for.. he corrected it, when I pointed out the reservation price. But it still cost more... then made me put a 50 dollar deposit .... worst experience I've had with uhaul

Rating:

1.0

I was over charged 70$ after I ask and verified there was no additional charge!!!!! Very pissed off!

Rating:

3.0

Make sure they are clean and ready to be used , absolutely filthy when I climbed in mine . Took pics of this vehicle ! Also was told to pick up at certain place and nobody was there called office after waiting 15 minutes or so , was told have to go to different place didn’t understand why when they had a truck setting there , lady on phone said it may have been under contract , was thinking well so am I , but have to go to another location to pick mine up .

Rating:

4.0

Very tight parking lot when full.

Rating:

1.0

I rented for 5 days because it was required and wanted to return before the 5 days were up but was told that I would not receive any refund. I ended up keeping the trailer just because I rented it for the 5 days. This is wrong and needs to change.

Rating:

5.0

Staff was very pleasant and efficient. Thank you for your availability and help. Highly recommend.

Rating:

5.0

For the most part the truck was clean. There was some mud in the floorboard, but it really didn't impact me. Glad to have convenient access to the truck. Thanks,

Rating:

5.0

Very simple, quick and easy

Rating:

2.0

Indifferent customer service.

Rating:

5.0

Dirty cab and cargo area

Rating:

3.0

Service was poor. There was a delay in getting the rental picked up due to no one being at the front desk. I waited 15+ minutes and the person working the service desk had a small child that was crying and it took attention away from my rental experience. I’ve rented (3) different times at this location and this experience was subpar. I would like to see improvements and communication improved as I rented furniture covers (which I never used) and they didn’t inform me I had to return those. I had to make arrangements to return the 24 covers I rented due to the lack of communication several hours earlier. They did not check the van mileage, so I have no idea what I actually paid for. Overall it was the poorest experience I’ve had with renting.

Rating:

3.0

The truck was very dirty inside. Their system needs updated as well.

Rating:

1.0

The experience at this store was absolutely horrible. An Indian gentleman was there but in the back. It took me hollering 2 times to get him out there to assist me. He didn't say one word to me but instead picked up his phone and called someone. He kept putting his hand up quite rudely. I told the lady on the phone I was returning a trailer and that I needed help to unhook it since I couldn't lift it with the downhill angle. The lady asked for the teailer number and sp i motioned the man to follow me. He went back to the backroom. I had to holler again because he left me and another gentle waiting on him. I asked again when the man came out and he said something in a forgin language. I felt as if I was bothering him. I told him I had the trailer nunber but he shue Shue me out the door without taking it or calling the woman ba800-037. On my way out I asked one of the other customers to help me. We got it off and safe from rolling... Next few days we get a call asking about the uhaul we returned. No one checked it in. Very unprofessional and.i will never choose this location

Rating:

1.0

Send them somewhere other than Lancaster or Gallipolis. Once again very unprofessional!!! I’m in customer service business and have never paid for a worst experience. Again would happily explain in a conversation how poorly I was treated

Rating:

5.0

Ot couldn't have gone any better.

Rating:

1.0

Snow storm had came threw closing the interstate and manager said roads where safe enough to drive on from Kentucky to West Virginia with our six month old to return truck on time wouldn’t allow us to have the truck for a day without paying even with bad road conditions.

Rating:

5.0

The truck was not cleaned inside. The steering wheel is out of alignment and the transmission was slipping. Truck was hard to start at times. Truck just needs a good maintenance. Staff was very pleasant and service was good.

Rating:

3.0

Clean trucks. Be knowledgeable about securing cars to haulers. It was all guess work. Both men said they knew nothing about securing vehicle to the hauler.

Rating:

5.0

Nothing

Rating:

2.0

The truck we rented was not well maintained. It felt like a death trap driving down the road. The staff at the location are very rude.

Rating:

3.0

Would only recommend this location to who needed U Haul in the region, only because they appear to be the only U Haul with pick up truck or small van. The cab of the vehicle I got (the small van) was absolutely filthy, seats appear to never be cleaned. The cleanliness of the cab was the worst I've ever seen. The van's gas gauge was below EMPTY and the page showing the amount of gas in it was marker quarter of tank. I had to return to the office an get that corrected. The dash indicator was stuck on statement, "RR Tire pressure is low. Air up RR Tire". I checked this when I got gas and found that all tires were reading the same pressure./ No need to air up the right rear! Its obvious that there was no effort to check the vehicle when it was returned by the last user or maintain it in a condition that meets average U-Haul standards that I am used to. I have rented a multitude of U-Hauls, Budget and Enterprise vehicles over the past 50 years. There is serious room for improvement at this location.

Rating:

5.0

Need no improvement. Service is excellent

Rating:

1.0

Worst customer service I’ve ever seen in my life!!

Rating:

5.0

There was a problem getting the size truck I reserved. They gave me the next size up for the same price. They were very nice.

Rating:

5.0

He was very professional even seeing that I was frustrated with the whole run around with Uhaul, He took care of the situation very fast and without any complaints and was very nice throughout. I would highly recommend this location!!!