Customer Reviews for Treasure Barn

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Treasure Barn

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Marshel K. on

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Customer did not leave a comment.

Clyde A. on

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Nothing, this is franchise location and they were very helpful all while running their other business as well.

Gregory O. on

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David D. on

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Scott L. on

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More equipment options at that location.

Christopher Z. on

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Not sure why I got charged for extra miles when you dont do the est. Very well.

Carey D. on

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Lynne H. on

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excellent rep

MICHAEL B. on

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The guy was nice and understanding, but because of our pick up dilemma, nothing was documented about drop off time so we were charged an additional $63!! We’ve used U-Haul for 30 years. Never had an issue before. Won’t be using them again. I think we deserve a refund if the additional charges!!

Tanya B. on

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The uhaul experience was horrible it had nothing to do with the locations it was the equipment and the number uhaul gave me for Marshfield went directly to a recording that said no voice mail

David M. on

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Maybe the problem was not with the personnel at the Marshfield location, but with your computer system. Whatever it was, I dropped off the trailer at 3:30 PM and was told everything was all set and I would get an E-mail saying the account was closed. Three hours later when I had not received the E-mail I called U-haul and the account had not been closed. I had to drive a half hour out of our way to go back and get the situation straightened out. The U-haul agent claimed he closed the account and the the return time was indeed listed correctly. But something had happened that he had to go back on his computer, and then the account finally closed. So the situation was somehow messed up when I dropped the trailer off. As a result we had to drive half hour out of the way on the trip back to KC that night in order to correct something that should have been done that afternoon.

Leo P. on

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Stephen N. on

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Ashlie A. on

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Rebecca R. on

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The drop off was convenient and easy, he was very professional.

Frank S. on

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Paul L. on

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DONNA M. on

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one of the rear tires on the drivers side (inside tire) was flat and was not discovered until we turned the truck in. Did not cause any issues.

Terry H. on

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It was excellent

Karen H. on

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I reserved a 10 ft truck but was told at the counter that I had reserved a 15 ft truck. I was charged for a 15 ft. I later looked at my email and i DID reserve a 10 ft! Cigarette butts in the ashtray and food crumbs all over the floor.

Duane L. on

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DEAN V. on

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Have the equipment where you said it was to be not 30 miles away. I will think twice before I rent from U-Haul again.

Mark M. on

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PLEASE NOTE: This message contains several curse words. I hated to provide same in a note but I am quoting an employee of your agent and you need to know how he spoke to me. I was cursed by this employee (Scott) over and over again with increasing aggression and hostility. I had arranged for a truck with an AC and a cruise control and Scott was the person who took my order. Scott was not there when I picked up the truck and even though I asked the agent to confirm it had both cruise control and AC, and even though the Agent gave me that confirmation after a visual inspection, the truck did not have cruise control. It was not until we had the truck loaded that I found it did not have cruise control. I made a verbal complaint and an attendant on duty (Scott) told me a I was dumb fucker, that he did not give a fuck about my problems, the I was a fucking civilian and that had I received a military education as he had in the Army I would not be such a dumb fucker. AGAIN, I APOLOGIZE for using the word "fuck" or "fucker" so many times but I am quoting the language used by Scott toward me. This same attendant accused me of cussing and I asked him what cuss words I had used and he told me that I had not used any cuss words but that he was tired of people like me and that he planned to curse a lot,..., which he did. Ultimately he gave me a customer service 800 number to call and told me to call that "fucking" number because my "fucking" problem was not his "fucking" problem. AS TO THE 800 CUSTOMER SERVICE NUMBER -- IT IS USELESS. I have called the number many, many, many times and cannot get through to talk to a customer service representative. AS TO THE AGENT,..., another employee called him while I was there and talked to him by phone and we made some arrangements on some other issues but he REFUSED to have the phone passed to me so that I could talk to him. I left my name and phone number with the other attendant and asked that she give it to the Agent and she said she would by I never heard from him.

William M. on

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nicholas M. on

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Everything went smooth, service was excellent. Got a truck for a short in town move.

GARY T. on

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Anna R. on

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Kristy J. on

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Not a thing

paul F. on

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Get your computers fixed so they will take credit cards

JAMES W. on

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Always friendly and courteous. Super efficient.

MONICA P. on

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Customer did not leave a comment.