After almost a year I have never had such a positive experience.. Tracey is absolutely amazing.. prices are great!! I will definitely recommend to anyone in the area!! Thank you!!Melissa M. | Overall Experience
Customer Reviews for Tri Star Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went well during my rental period. I am new to the area and they were friendly and very helpful.Elisa F. | Overall Experience
water damage to unitBlessing A. | Overall Experience
I was greatful to be able to get my stuff out due to being behind .staff is amazing.only downside was my books were chewed on because of mice and it was droppings in my belongings.Danielle H. | Overall Experience
We needed a storage unit for short-term use. Throughout the process, Jessica was extremely courteous, helpful, and professional. If we're ever in a similar situation in the future, we'll start our storage search with Jessica without a doubt!Edward S. | Overall Experience
Customer did not leave a comment.Ron M. | Overall Experience
Make sure you put in the right drop off address so we don't get overcharged and have to call multiple people to get it fixed.Jonathan P.
I would highly recommend Tri Star Storage for anyone needing an easy access storage unit. The location was perfect as it was the half way point between Greenville and Washington. Staff is very courteous and helpful.Stephanie W. | Overall Experience
Customer did not leave a comment.Karan R. | Overall Experience
Customer did not leave a comment.Sarah Q.
Thank you so much for helping me find a storage just came from ArizonaFelipe C. | Overall Experience
Very easy to work with, each time I called the manager was always very pleasant and responsive! Thank YouRalph E. | Overall Experience
I was unable to complete on the app and had to spend about 30 minutes with a representative on the phone to open the truck, get the keys and check out the truck.Timmy M.
I actually moved out on January 22, 2021. Sorry I didn't notify you that I did move out more than a month ago. So please don't be sending me a bill. The service was great, God bless 🙏 thank you 😊!Linda F. | Overall Experience
Customer did not leave a comment.Chemapiwa C.
Customer did not leave a comment.Linda F.
Customer did not leave a comment.Katrina T.
Better instructions on drop off ...it was difficult since they were not open , i was not sure where to drop the keys offKristin W.
We chose to do no-contact pickup. I booked the reservation on my computer. When we arrived at the location, I attempted to log in to my u-haul account on my phone but your system didn't recognize the device. The verification code took over a half hour to arrive in my email. I ended up having to call customer service to walk through the pickup because I couldn't access my account on my phone. The customer service person was fantastic but we still spent close to 45 minutes on the process. Please let people know when they book that they should attempt to login on the device they will use at pickup ahead of time. We lost a lot of time that could have been avoided if I had logged in on my phone ahead of time. Truck was nice, a little dirty on the inside, but pretty new. Overall, a good experience even with the pick-up glitch.Timothy B.
Customer did not leave a comment.Valerie B.
Customer did not leave a comment.Uros Z.
Customer did not leave a comment.Martha R.
i don't know, everything was fine.Tim N.
The reRepresentatives in Greenville were great. They were very helpful and explained most services to me.William W.
Miss Angela was awesome. She was very accommodating, patient and friendly. She made the whole experience pleasant and simple.Prinsez T.
* The truck was covered in mud. Un-recorded damage to truck. App would not allow me to document. Greenville Mini Storage didn't care. Inside of the truck smelled like cigarette smoke and was not clean. * Auto transport trailer was so rusted out that the suspension hardly worked. The ratchets were so rusted out that they did not work. Greenville Mini Storage found another unit, but this cost me nearly 1.5 hours of needed travel time. * Greenville Mini Storage dis not inspect the equipment before renting it to me.Wyatt F.
Customer did not leave a comment.Judith T.
Customer did not leave a comment.donna L.
Customer did not leave a comment.Latasha M.
Over all great renting experience. The driver's seat is not comfortable at all. I felt as though I was going to slide to the front. For what Uhaul charges, a couple hundred dollars in better seats is not much to ask for. I would not rent this truck for a long move.Lester S.
Customer did not leave a comment.Kenneth D.
Customer did not leave a comment.Kenneth D.
Customer did not leave a comment.Chris H.
The online process was a horrible experience and very frustrating. I would rather check in with a real person. The check in process is not user friendly, requires looking up information. The site logs you out when searching for the information so you will need to start the process from the beginning each time. Bring paper and pen to write your verification number and friends phone number down otherwise you will be logged off and must start the process from the beginning. I would recommend reserving a vehicle in advance at a Uhaul location open on the weekends so you can work with an employee not an online process. Write the customer service number down if you book online because you will need to call them.Angela D.
Customer did not leave a comment.jonathan Y.
Fast, friendly and professional.Rob O.
Customer did not leave a comment.JEFF R.
Customer service was excellent! Truck was clean and very updated, easy to drive and get questions answered asap from staffDanielle G.
Trailer was full of trash including boxes and paper. Did not receive 2 rolls of furniture packing that I was charged for . Need to credit my card for this charge.Charles M.
Customer did not leave a comment.Jenae H.
Customer did not leave a comment.PAUL F.
Friendly helpful knowledgeable staff couldn't get any betterPHYILLIS H.
Customer did not leave a comment.TAMILLA W.
Customer did not leave a comment.Mike W.
Excellent all around!Rick H.
Air condition was broke in the office on a 95 degree day We were also charged an extra night that we did not get, so cost had to be credited.sharon L.
Customer did not leave a comment.mary H.
a power adaptor did not come with the trailer so we had to go buy one before we could do anything else. Adaptors should come with the units.ALEX C.
Owner Amit and rental Manger Jolynn went out of their way for me. I can't say enough for how they went the extra mile to help me out with this rental. I would recommend this location to anyone wanting to rent from U-Haul. My hat off to these two fine people. Joe ShevaJOSEPH S.
Customer did not leave a comment.Will H.
Customer did not leave a comment.ANDRE K.
Customer did not leave a comment.LYNN C.
Tank was NOT filled to 3/8ths of a tank.Lindsay C.
Customer did not leave a comment.JOHN H.
I originally was supposed to pick up the trailer at another location, and although I tried I could not contact them. I think that it is a bad idea to give the location notification only one day in advance of the pick up. Given more time I could have made contast with the original pick up vendor or arrainged to pick it up somewhere else. The delay put me behind at least three hours. Jerry Huber