Customer Reviews for Tri State Tire Service

Very friendly staff.

Super nice and great place

Easy to do business with Lady at check in first class Will do business with tham again

good friendly service

Excellent service: professional and helpful. It was a pleasure working with you.

everything went well. Equipment was in a good condition. Renting and returning was smooth.

It was very easy to check van out and back in

I think this lot could stand to be paved a bit, as the “lip” from the curb to the lot was steep and I worried about taking it in the UHaul. Neither the UHaul nor my car seemed damaged by the uneven pavement, but a lower car would've had a problem I think.

No issues at all..

Quick service and the truck ran great! Will definitely use again and recommend to friends.

Moving blankets dirty and infested with pests. Unusable and a waste of money. Bed of truck had roaches crawling throughout.

The check in process was most confusing. I wish I would have known the process in advance.

Good folks

Have now used the 4 x 8 fiberglass body trailer twice and really like them. Service at Tri-State has always been good and I am a frequent (monthly) customer for 3 years renting trailers as well as vans & trucks..

The corporately-issued after-hours dropbox has two slots: one labeled for the contract and one for the keys. Today's key/fob combination is too large to fit into the key slot forcing the dealer to create an innocuous, unlabeled tear in the back corner of the box (literally and probably made by pliers and a crowbar), hidden, but the only place where the key can go. The good folks here attempted to point that out that the key had to go in "the back", but the configuration of the company-issued box makes "the back" seem to be the narrow slot, which is, in fact, behind the contract slot. When the key did not fit into the narrow slot labeled "keys", I felt I had no alternative but to lock the key in the rental vehicle which turned out to cost me or the rental agency a trip from a locksmith. This is a corporate, not a local problem that would seem to be a widespread issue for your dealers. Please help your dealers and renters by updating the box. Again the local folks tried to work around the issue as best they could but the only solution left to them is not very customer friendly. The equipment itself and the courtesy of the dealer were both excellent.

The truck was a piece of junk and leaked all over my merchandise.

Great service

Explain how to use the online check in. I didnt know I had to take pics and take pics while the truck is on. I had already placed my key in the drop box. Had to pay a $20 convenience fee. Lesson learned.

The lady working the desk was very helpful and polite.

This location is great! Do not use online or Uhaul customer service. They are not helpful and are rude.

Pickup location is great. Uhaul customer service is really disappointing. They told me uhaul does not guarantee equipment type or pickup time. They agree to have something for on the day requested. Called tri-state and they said they had the equipment request on site and was available for pickup at my requested time. Traffic and customer service said it was not available until 4:00 in the afternoon. Call Penske, people are more helpful than Uhaul.

I did online application and selected the truck and insurance, gave my license and other options, but when I went to pick the truck I had to answer same questions about options all over. Why do online booking if my choices are not saved?

The issue is UHaul not the location. You sent me to 4 different pickup locations and 130 miles of unnecessary travel. Each location showed the product I needed and either DID NOT have it or it was reserved. You owe me 130x 0.56 cents per mile for completely wasting my time and fuel.

Everything was perfect! Thank you!

Great Service

Great customers care!

Very good service! Only took about 5 minutes and I was on my way! Thank you, Mike

The truck cab was not cleaned and smelled. I stopped along my route to clean the ca and spray it with lysol. The steering wheel was horrible and someone left used toothpicks in the clup holders. We do like the place we rented from and will continue to do so.

The contract was all wrong. No drop off location had to call twice to get it cleared up. The contract was done wrong by pick up location. Trailer was not swept out.

I returned equipment at this location before

Great experience.

Very responsive

Not up to standards overall.

All good. Picking up was fast and friendly.

None needed.

Nothing

When we went to take pictures of the inside of the truck cab, we found a pack of open cigarettes under one of the seats. We did throw it away. Other than that, truck ran great, handled great, loaded fine and came back with our load in tack. We appreciate the night lights you had in your parking lot because we did come back in the dark to return the truck. I'd use you again. Thanks.

Everything was great and fast!

The rental fees were more than I expected. Pretty expensive move (less than 5 miles from point A to point B. Most of the miles were to and from the pick up location which is not really fair in my opinion. $29.99 turned into 92.00 somehow. Also we paid for a dolly which was not available at pick up. This caused a major complication in our move (scrambling around at the last minute to get a dolly). I'll be moving again within the next 2 or 3 months, while the service location was nice, I will definitely be looking for more competitive prices. Thanks,

n/a

These Folks are the Best

Service rep was friendly and helpful

This location was very helpful. I originally booked through B&G Automotive. I called a few days before I needed it to confirm what time it could be picked up. I was told 4:00 or 4:30 would be non problem. I went in at lunch the day before for the equipment check and once again confirmed picking it up at 4:00 would not problem. When I arrived on my pickup day no one knew anything about a rental so they sent me Tri-State. Would never recommend B&G but Tri-State was very helpful. Highly recommend them.