Customer did not leave a comment.MELISSA JANE F.
Triangle Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was confusion as to what time I could pick up my rental truck. When I reserved it at the brick an mortar location, I was told that I could pick up the truck early by just getting the code for the lock box via my email. Instead, I was later phone called back saying I had to wait until there was someone physically at the pickup place to get the truck. This delayed our travels by 4 hours.John V.
Did not want to help me with drop off. Had to call Uhaul and they was so helpful. Couldn't have asked for better help.James B.
we were treated very badly on our return and had to pay an extra $ 14.00 because they didn't open at nine am and that was the turn in time for the u haul and they tried to charge us another $ 85.00 for another day since its there fault they don't open before nine am or at 9 am so at this point I am very disgusted with the u haul drop off location triangle one stop in Hinton WV 25951Orville B.
I had wanted to do in-person pickup in Hinton because my on-line access there was very limited; however, the contract was for on-line pickup. The attendant at Triangle was very helpful and worked it so that I could do an in-person pickup. That saved me a lot of frustration.George W.
Great peopleSusan K.
Customer did not leave a comment.Rockie W.
Customer did not leave a comment.Suzanna M.
Customer did not leave a comment.Annette Y.
Nothing its all goodNathan T.
The staff there was very rude and hateful and over charged me even when i brought it back be4 it was due to be brought back i rented it for 4 days only keeped it a day in a halfVal-Angela B.
Customer did not leave a comment.Buck C.
The Hinton WV location was rude and disrespectful to me. I will never get a uhaul from them. AgainBrittany G.
Customer did not leave a comment.Bobby D.
We got exactly what we needed at the time it was promised. Danielle was so sweet & helpful. Completely satisfied. Definitely recommend this facilityJoseph G.
Customer did not leave a comment.Mary J.
Very unprofessional employee who stated SHE was the one in charge of Uhaul there. She was rude, threatened myself & husband, using filthy language, etc. We and our company has used Uhaul throughout the United States and never have had one issue until now. Will NEVER nor ever recommend this place to anyone to use! We requested help when picking up the trailer and was told by the store employees there was no one to help, we asked for check off list or for someone to inspect the trailer because it was left with woodchips it appeared in the tracks and was told they didn't do that as well. Yet this woman screamed at us that it was "fucking filthy" EXACT words to is even though that was how we received it. It is not a customer's place to clean someone else's mess after noting this to them beforehand.Lisa S.
No help hooking up equipment cluttered and hard to maneuver 1 hour wait because of lack of employees will not rent from them againMichael S.
The site was a bit confusing as to where to drop off, but it was dark and rainy.Frank S.
They were very informative about uhaul.Buck C.
Great people.Nancy G.
Customer did not leave a comment.Gregory F.
Customer did not leave a comment.Nikki Cannon C.
Customer did not leave a comment.EDWARD J.
The hours are very short, 11-4:30. Make it hard to get an early start.Edward J.
The customer service is not the greatest. It was like we were a problem to them.stacey C.
Did not have a dolly or pads in the truck.Corey W.
Customer did not leave a comment.Mark J.
Customer did not leave a comment.Arika M.
Customer did not leave a comment.Nancy J.
Reconsider the establishments and personnel you consider letting work under the UHaul name. I feel robbed and cheated from my expierence and hard earned money spent after having to encounter such a hateful and degrading situation.Carlos K.
Customer did not leave a comment.James I.
Customer did not leave a comment.Allison U.
The agent was just great!! Very knowledgeable...friendly...helpful and accommodating. You should model all your locations after this one!Sonja P.
I did mobile service so the truck would be ready at 9 am, got there, clicked pickup truck. It said, no truck was assigned to call Jeff Bowles. Called Jeff and he said just go in and all would be fine. Went inside to find out they would not do the rental until 10:30. Called Charleston again, a reservation person called me back, she processed everything with her, contacted the store and told them she processed it. All we needed to do was walk in and get the key. Went back in to it's not in our system and we don't have a card on file for the charge. At this point the card had already been preauthorized, so I went back in to my online banking to show them and find there was 2 preauthorizations for the same amount. So called Charleston again, she said she only charged it once, but they would drop off when the final went in. Went in to get the key, and had to do paperwork all over again. Also was charged for the safe move when I declined it when I made the reservation. The mileage was also off by one mile on paperwork and what was actually on the truck, paperwork had a 3 on the end when the truck had a 4 but I wasn't arguing over .69 cents. After turning the truck back in, rather than dropping the 2 preauthorizations and doing a new charge, I was charged the difference for the extra mileage, therefore still having money tied up in preauthorizations that shouldn't have occurred. I called Charleston again, the system was locked up or something and they could tell me nothing. Have to check back tomorrow. It was one hassle after another when it was suppose to be a simple online reservation.Patrick M.
Customer did not leave a comment.Andrew F.
The people work here seemed to not care about customers. The first day, we cant help you right now we are to busy. Go on the internet and make a reservation come back tomorrow. I came back with my reservation. Still not super friendly but acceptable. The mechanics in the garage attached were drinking beer from a cooler in the garage. I could not get anyone to help me check the lights. I asked if I could get a military discount and was told they could not find the option. I also asked if I would get a partial refund if I returned the trailer early and was told yes. This was not the case. I was charged for a return rental, it was fixed and then charged for the one way rental and I am still waiting for the one way to fall off my card.Eugene B.
Customer did not leave a comment.James G.
Customer did not leave a comment.David S.
Customer did not leave a comment.larry S.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.Mark J.
Customer did not leave a comment.Thomas R.
Customer did not leave a comment.Michelle A.
Customer did not leave a comment.earl R.
The place i picked up the trailer was not knowledgeable. I did not receive a hand book, the trailer was filthy, the trailer was not hooked up correctly causing damage to my light hook up, the left top light would not signal left nor did it signal for braking. Quite frankly it was a horrible experience.Melissa B.
I reserved a truck in Princeton on Thursday to pickup on Saturday. On Friday, I get a call that no trucks were available in Princeton and would have to drive 30 miles to Hinton. Why would the website say a truck is available 2 days out?? It took almost an hours time to get and return with truck.William B.
We were not given any instructions on how to use the teuck. Just given the keys and told where the truck was parked. The person checking us in repeatedly said they were just a â€œpick up drop off location â€œ and we would need to call the UHaul toll free number with any questions.Laurie L.
Less rudeness more kindness. Faster times delayed 3 and half hoursAmanda K.
I made my reservation for the Beckley location. If the only Uhaul available was located in Hinton, then Uhaul employees should have had to go get it, not the customer. Very dissatisfied!Aaron B.
Customer did not leave a comment.JOSEPH G.
Customer did not leave a comment.Donald V.
Customer did not leave a comment.Gary T.
I should have known this was going to be a problem from the beginning because I could never get them to answer the phone. The personnel there was rude and not helpful at all. I had processed my order online with a drop off in Fairmont, WV - when I got there she stated "she couldn't get it (the computer) to take a drop off so I needed to call to make sure I could drop it off. I am NOT driving to Fairmont, WV and HOPE that I can drop it off. She wasn't willing to help secure the drop off at all. Very rude and I WILL NOT ever use them again!!!!Julie W.
We were charge $147 for a reservation that I made on 4/10/2017 reserv# 25640985 for $120. Employee stated that she could not change amount nor did she honor my husband's military ID.Michelle R.
Overall good service. Just be mindful of their hours as it is not a 9 to 5 operation. Reserving on line was easy and the staff was able to find and get me out quickly. Not sure if I can offer any improvements for customer service as I was satisfied. Since I was experienced, I hooked up the trailer myself and am not sure they have staff that can do it. However, I am sure if you asked they would help.J Leonard B.
Trying doing maintenance.Robert B.
I had reserved a trailer and never confirmed for this location online. It was an online glitch and not them, but I still found it frustratingALLISON U.
They were very friendlyDonna H.
No assistance in hooking up trailer. Not happy the way UHAUL does their on- line reservations. I needed Beckley, WV but they have no oneway trailers- should have known at time of reservation. I got moved 2 times to a different location.Lex P.
Customer did not leave a comment.Mary Allen C.
Customer did not leave a comment.Sonja P.
The address was not on the paperwork and the location was hard to find.Joanne F.
I was threatened with violence and cussed repeatedly by the owner!!! Your company should remove this thug as a Uhaul franchise!!!Scott J.
Wiring on the trailer was shredded. When I told the manager her reply was if you don't want it o well. I didn't have a choice so I fixed myself.jeff M.
Great peoplemike M.
Be able to have an earlier pick time available to customers who need an earlier start.Melissa C.
Customer did not leave a comment.bob G.
The woman at Triangle went above and beyond to assist me in renting a trailer after my attempt at renting a truck at Femster in Alderson went wrong. There,I was advised that the truck would be ready at 10AM,11AM,and 12.To me this means that it will be ready by that time,not that I need to pick it up by then.Somebody needs to work on their communication skills. Otherwise,things went well and I'll be renting another trailer to finish up soon.ROBERT B.
Have a night drop off.MICHAEL M.
had to wait for someone to get there to help me and no one there to hook up the trailer,had to do it myselfJohn D.
Received only 8 pads instead of the 12 that I paid for. The cab was filthy and reeked of cigarettes.DAVID E.
Customer did not leave a comment.Harry H.
Customer did not leave a comment.PIERRE T.
Person not there when we got there. Tires were old and cupped--should have not been driven on, it was dangerous to drive on themChristine R.
This location is not exactly a 24 hr location as I was told. We parked the trailer but there was no drop box for the paperwork so we had to take it back the next day so the traile could be returned properly.Heather H.
Customer did not leave a comment.REGINALD M.
No drop box // just need to let customers know they need to go into store next to lot // otherwise very nice service thereBARBRA U.
Customer did not leave a comment.TONI W.
Customer did not leave a comment.MEGAN M.
Have someone present that knows how to use the system. The lady that checked us out had to call someone to walk her through the process and she couldn't answer any questions about the equipment.Tyler W.
Very friendly, quick check-in.ANN K.
Staff was very unfriendly, truck was covered in mud inside and out, having to clean the seat before getting in was disappointing. Gas tank was almost empty upon arrival, nor was staff to be found upon scheduled arrival.CALEB W.
We had to call a number on the side of a truck. It was not the number we were given by Uhaul. It took 30 minutes before we found someone. We were there an hour.rhonda A.
Customer did not leave a comment.TANYA H.
Customer did not leave a comment.Steve L.
Customer did not leave a comment.thomas M.
Customer did not leave a comment.GARY W.
Customer did not leave a comment.DEBRA LYNN C.
Customer did not leave a comment.JAMES R.
Customer did not leave a comment.PHILLIP C.
Customer did not leave a comment.WILLIAM W.
Customer did not leave a comment.CHRISTOPHER B.
Customer did not leave a comment.KISHA K.
They made me wait for 45 minutes to do the paperwork and hook up.Earl G.
Customer did not leave a comment.preston T.
The employees looked rough and returning the truck seemed to interrupt their beer time as all of them were drinking.DAVID B.