I did a weekend pickup when the location was closed. I appreciated being able to use the self service option to get the truck but everything felt super complicated. I reserved ahead of time thinking I could just go and pick it up but there were still many steps to complete once I arrived before I could even get the key. The location was not a problem and was conveniently located, but there were no lights and had to return the truck by phone flashlight when I dropped it off. We were also the last of the night to return our truck and there were no parking spots left. That was due to how some other customers parked their trucks but a cone or sometime to designate parking spots would have been helpful.
Stephanie C
Customer Reviews for Triangle G Ventures LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This rental was very helpful. Thank you
ALLETTE WDrop it off after hours so nobody was there
JULIE MAaron was very helpful in my return and answered all my questions.
TAMARA MThe location is new, thus I cannot give it an excellent. However, we experienced trouble with the trailer. It came unhitched from my truck and if not for the safety chains my truck would be damaged. The light connection was damaged and we had no lights. :(
MARIA DBEST customer service EVER!! Anna went above and beyond being as helpful as can be! Never have I ever received such amazing service from a company! I'm recommending her/this location to everyone I know!
STEPHANIE SStaff was extremely helpful. They were able to help me with any problem I had.
Samuel TVery, very nice and clean people were great
RANDY BGreat service
James LQuick and Easy. Thank you!
MICHAEL HTHIS IS NOT WHERE I PICKED UP FROM
Kristi R