Customer Reviews for Triangle Mini Storage
(U-Haul Neighborhood Dealer)

505 reviews

24700 W Stripmine Rd   Wilmington, IL 60481

(815) 476-5179

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(815) 476-5179

24700 W Stripmine Rd
Wilmington, IL 60481

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Louis H 
Rating:
5.0

Customer did not leave a comment.

Dave J 
Rating:
4.0

Install cruise control for a long haul. Needs a wheel alignment as it wobbles at 55 mph and does not get better at 70 mph.

Edward M 
Rating:
5.0

Thank you so much for having this service available to our community. Ordinarily, a 40 mile round trip is required for rental item.

carolyn h 
Rating:
5.0

Customer did not leave a comment.

LARA P 
Rating:
5.0

The staff was excellent, very helpful and knowledgeable!

Hector T 
Rating:
5.0

Customer did not leave a comment.

ERIC S 
Rating:
5.0

The right mirror would not adjust properly

Michael M 
Rating:
5.0

Customer did not leave a comment.

Chris B 
Rating:
5.0

Customer did not leave a comment.

John W 
Rating:
5.0

Nothing. So professional and easy.. thank you.

John R 
Rating:
5.0

Nothing, everything worked perfect.

Thomas S 
Rating:
5.0

Nothing it’s perfect the way it is

Jose L 
Rating:
5.0

Customer did not leave a comment.

Nicholas N 
Rating:
5.0

Nothing I was very satisfied

Gordon M 
Rating:
5.0

Friendly people and helpful

Don L 
Rating:
5.0

Customer did not leave a comment.

Raymond S 
Rating:
5.0

Customer did not leave a comment.

Lori W 
Rating:
5.0

Customer did not leave a comment.

Lara C 
Rating:
3.0

Customer did not leave a comment.

Ashley S 
Rating:
5.0

Every thing went fine, no problems, excellent location, customer service was excellent!

Hector T 
Rating:
5.0

Customer did not leave a comment.

Wayne A 
Rating:
5.0

Great people to work with. Quick check in and check out. Truck was perfect.

Steve R 
Rating:
5.0

Everything was fast and easy customer service at this location is wonderful my experience was great keep up the great work

TANEKA C 
Rating:
5.0

Customer did not leave a comment.

Richard C 
Rating:
5.0

Customer did not leave a comment.

Maria C 
Rating:
5.0

Customer did not leave a comment.

Kevin B 
Rating:
5.0

You can't do anything to improve they're employees at this loccasion there always friendly courteous and kind and very helpful

William H 
Rating:
4.0

When ordering moving pads, I ordered two packages. The pick up point said that equaled 12 and the drop off point said that equaled 24. Had to straighten that out.

Michael S 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
5.0

Customer did not leave a comment.

John W 
Rating:
5.0

All good

dan s 
Rating:
5.0

Trailer doesn't have a jack and to drop it off is a pain.

Mario T 
Rating:
5.0

Trailer was infested with ants and I hadn't realized until after i got to my house and my furniture was covered also the floor felt a little soft

Andrew M 
Rating:
5.0

He was wonderful and I thank him very much!

Virginia V 
Rating:
5.0

Customer did not leave a comment.

Sara R 
Rating:
5.0

Nothing I was completely satisfied

Gordon M 
Rating:
4.0

Customer did not leave a comment.

Vitaliy S 
Rating:
5.0

Great

Jason K 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Customer did not leave a comment.

Jordan B 
Rating:
5.0

Customer did not leave a comment.

Jacob C 
Rating:
4.0

Customer did not leave a comment.

William V 
Rating:
5.0

Customer did not leave a comment.

Jim C 
Rating:
5.0

Customer did not leave a comment.

Karla Z 
Rating:
5.0

Customer did not leave a comment.

Sean B 
Rating:
5.0

Customer did not leave a comment.

matthew m 
Rating:
5.0

They were able to accommodate my last minute pick up change due to inclement weather. After hours drop off is a great convenience for those who get stuck in traffic.

bill k 
Rating:
5.0

Customer did not leave a comment.

dan w 
Rating:
4.0

Customer did not leave a comment.

Nicholas R 
Rating:
5.0

All Good

Richard H 
Rating:
5.0

Lower prices lol Tony is a awesome guy to do business with

Calvin C 
Rating:
5.0

Customer did not leave a comment.

Gerald M 
Rating:
5.0

Customer did not leave a comment.

George M 
Rating:
5.0

Everything was great from pickup to drop off

Kathleen D 
Rating:
5.0

They were very nice and helpful with my trailer rental.

Alan W 
Rating:
5.0

Always great to deal with and always has a truck/trailer available!

Brian C 
Rating:
5.0

Legitimately great people. The world needs more small business owners like them.

Andrew S 
Rating:
5.0

Customer did not leave a comment.

Susan K 
Rating:
5.0

Customer did not leave a comment.

Suzanne C 
Rating:
5.0

make the website more user friendly

Karrie B 
Rating:
5.0

Customer did not leave a comment.

Richard H 
Rating:
5.0

I have rented from this location numerous times and always have had a good experience! Nice people.

JEFF C 
Rating:
3.0

The woman who helped us get it ready was WONDERFUL!! She was very knowledge and helpful!

DEBORAH B 
Rating:
5.0

Excellent service and very professional.

John P 
Rating:
3.0

The cab of the truck smelled and the shocks felt like the 145k mileage of the truck. The phone checkin was difficult do to lack of service at this location. This location would be better as a live check in only location.

Kimberly C 
Rating:
4.0

Customer did not leave a comment.

DAVID A 
Rating:
4.0

Customer did not leave a comment.

Valinda S 
Rating:
5.0

Best customer service I have dealt with in years. Online reservations were easy and fast. Convenient pick up and return. Won't use any other location to rent trailers!!!! Great job and thank you

Ted C 
Rating:
5.0

Customer did not leave a comment.

Phillip H 
Rating:
3.0

Customer did not leave a comment.

bradley o 
Rating:
5.0

Customer did not leave a comment.

Richey H 
Rating:
5.0

online order was difficult with the blanket accessory pricing and needs software correction to be more user friendly

Allen S 
Rating:
3.0

Why did customer service lie about having to bring back the truck exactly at 9:45 since somebody else was waiting for it and we found out that nobody was waiting for the truck and there were other trucks sitting idly there in the lot.We could have added more time dropping the truck off iand not to be so in a hurry as we were dead tired of unloading and was becoming sick.

David G 
Rating:
5.0

Customer did not leave a comment.

DIMITRIOS K 
Rating:
5.0

I was very satisfied I didn't see any improvements needed everything was clearly marked everything was clean everything was ready when we asked for it very happy always come back

Ron S 
Rating:
4.0

Customer did not leave a comment.

Rebecca H 
Rating:
5.0

Customer did not leave a comment.

Lawrence M 
Rating:
5.0

No improvement needed. Overall excellent. However your actual uhaul staff needs to be trained properly and stick to the actual agreement instedad of changing the drop at the last minute. I call jeff and amy personally because i know them ( j & r service center) they had no idea on what happening.. But im very satisfied like a hooker on payday.

Chris R 
Rating:
5.0

Customer did not leave a comment.

Tamia M 
Rating:
5.0

If I need another uhaul I’ll be back. Called within a hour I was pulling away ready to move. Thankyou

Fran P 
Rating:
2.0

The rental clerk made me feel very unwelcomed in his community and wanted me to give him specific details as to why I was renting a truck in his neighborhood or else he wasn't going to rent the truck to me. I think this clerk was stuck in the old western times. Very unfriendly to those not from his town.

SEAN A 
Rating:
4.0

All good except as I was ready for leaving I found a strap on tow trailer was almost ready to unravel.

Cyndi H 
Rating:
5.0

Customer did not leave a comment.

mike W 
Rating:
5.0

Customer did not leave a comment.

Timothy P 
Rating:
5.0

Great experience

Chance L 
Rating:
5.0

Customer did not leave a comment.

Cheri B 
Rating:
4.0

Location was great. Truck was a little old but the service was friendly and helpful.

Jenna h 
Rating:
5.0

Customer did not leave a comment.

larry r 
Rating:
1.0

The guy was very rude

Caleb K 
Rating:
5.0

Good Communication.

PAUL S 
Rating:
5.0

N/A

RODNEY Z 
Rating:
5.0

Awesome service

JOSEPH G 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
1.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Customer did not leave a comment.

Christopher P 
Rating:
4.0

This location has helped me in the past setting up a rental. This location is very helpful

Tim E 
Rating:
5.0

Customer did not leave a comment.

Ken A 
Rating:
5.0

The attendant was friendly and super helpful!

CHRISTIAN S 
Rating:
5.0

Make sure that repairs to the equipment get done before the next customer rents it.

Adam G 
Rating:
5.0

Customer did not leave a comment.

Ulrike W  |  Overall Experience 
Rating:
5.0

All of my furniture, stands, tables, recliners, tools, ect was covered in mold! My shop vac and a couple garbage cans had a little water in them. They told me it was probably mold from humidity! Yeah I doubt that because it was everywhere!

Chad D  |  Overall Experience 
Rating:
5.0

THE BEST STORAGE UNIT FACILITY I HAVE DEALT WITH.

TOM K  |  Overall Experience 
Rating:
5.0

Very easy process for the rental. Very clean I would definitely use again if the need arises

Colleen D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david q  |  Overall Experience 
Rating:
5.0

Very helpful, kind understanding 🙂

Kristy P  |  Overall Experience 
Rating:
5.0

Awesome owners. Very accommodating.

Laura Z  |  Overall Experience 
Rating:
5.0

Problem free, nice people I use them for other purposes as well

Tony M  |  Overall Experience 
Rating:
4.0

The storage unit was clean and served it's purpose!

Anna G  |  Overall Experience 
Rating:
5.0

Top notch place. Great job Triangle!!!

Matthew D  |  Overall Experience 
Rating:
5.0

Easy setting it up & moving out. Good security.

Cassandra D  |  Overall Experience 
Rating:
5.0

Very nice facility, friendly staff. Never had any problems there. Always helpful. If I ever need a storage again, would use them again.

GAIL G  |  Overall Experience 
Rating:
5.0

Approximately 5/6 years with the unit. Called in payments, never had an issue. In the winter the snow is plowed and in the summer is nice and tidy. Wonderful people to do business with.

LINO M  |  Overall Experience 
Rating:
5.0

I appreciate the help they gave me in several instances. They were always courteous.

DAVID H  |  Overall Experience 
Rating:
5.0

After arriving and viewing the storage unit, I realized it wasn`t going to fit all of my belongings. the owner helped find me another uhaul storage facility with the space I needed. Great service!

Privacy R  |  First Impressions 
Rating:
3.0

I had a change in my move so I was not in need of this storage unit. I have used this place in the past and was very satisfied.

Privacy R  |  First Impressions 
Rating:
5.0

Very nice and clean storage facility. Owner was extremely nice and respectful

Privacy R  |  First Impressions 
Rating:
5.0

very helpful and answered all my questions...

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

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