Customer Reviews for Trim A Lawn
(U-Haul Neighborhood Dealer)

107 reviews

316 Cornelia St Ste 8B   Plattsburgh, NY 12901
(Plattsburgh Plaza)

(518) 562-1023

Location Hours

  • Mon-Fri: 8:30 am - 3:30 pm
  • Sat-Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(518) 562-1023

316 Cornelia St Ste 8B
Plattsburgh, NY 12901
(Plattsburgh Plaza)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 3:30 pm
  • Sat-Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Truck was great. I was told there might not be blankets or cart available so I bought blankets, $55 for ten, then on rental day they were both available. This is a supply chain issue but I had to pay for blankets twice. I was able to borrow carts and North Country Movers who were awesome had their own. Overall good experience but better communication on supplies availability to agents and customer would be advisable. The checkout and checkin employees were fine.

DAVE L. 
Rating:
5.0

I was nervous to drive the 9' Cargo Van since I've never driven a vehicle which relies on the side mirrors. It took just a few minutes to get get familiar with and then it felt like I'd been doing it for years. Vehicle was fairly new, no issues, pretty clean, no damage. I picked up before hours and it took about 20-30m to do the self-pickup via their app. Make sure you have the app downloaded and an account already signed in or it's gonna take you even longer. They WILL verify your contacts so makes sure they're available at that time. The staff were nice and the pickup was easy. Dropoff was easy too. I had issues fueling the vehicle. Overall great experience.

michael G. 
Rating:
2.0

The phone number I was given for this location in the confirmation text from UHAUL was a disconnected phone line. The same phone number was listed for this location on Google. After waiting on hold for 15 minutes with the regional number, I was told that this location was moving soon, but it's a bit ridiculous to disconnect the phone several days before actually moving.

Korey D. 
Rating:
5.0

ALL WENT WELL

Judy C. 
Rating:
3.0

Customer did not leave a comment.

Allison B. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Bradley C. 
Rating:
1.0

I was switched from the Aubuchon location to this one last minute. I was never told that I could not pick up at the time that I had scheduled because they open later then expected. We were supposed to pick up at 8:15am and then found out this location opens at 9. We waited over an hour and a half before finally calling the “800” number for uhaul. The person was supposed to be in the office at 9am and didn't show up until 10:15am. The lady was then incredibly rude to us, demanding we move our car from a parking spot. The car was parked in a spot on the side momentarily until my fiancé was in the truck and ready to go and then I left in the car. Horrible customer service and rudeness by this location and I will never come to this location again.

rob K. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Customer did not leave a comment.

Suzanne H. 
Rating:
4.0

Make sure someone is inside the store when we bring back our vehicule

Jean T. 
Rating:
4.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Super easy to put a request in and return the trailer. Very impressed.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

SHELLEY H. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Easy-to-use

Sharon M. 
Rating:
5.0

It was a great experience!!

Darrell S. 
Rating:
5.0

Customer did not leave a comment.

Steve O. 
Rating:
5.0

Best Uhaul location I have ever seen. Clean, attractive and very well located.

Jon B. 
Rating:
5.0

Excellent customer service answered all my questions in a very professional manner very polite Thank you

ANDREWM L. 
Rating:
4.0

Customer did not leave a comment.

JERRYALDEN V. 
Rating:
5.0

Customer did not leave a comment.

richard H. 
Rating:
5.0

Excellent service. No improvement needed

Larry K. 
Rating:
5.0

Excellent service; no improvement needed

Larry K. 
Rating:
5.0

Customer did not leave a comment.

matt C. 
Rating:
4.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Stacie S. 
Rating:
5.0

We had a 3 day drive. Hit a lot of rain. Got home and a lot of the boxes were wet.

Joe D. 
Rating:
5.0

Customer did not leave a comment.

Jay C. 
Rating:
4.0

Customer service was very helpful with the scheduling and rental/moving experience. Thank you.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE D. 
Rating:
5.0

Everything went very well.

William T. 
Rating:
5.0

Truck was dirty on the inside. Found cigarette butt in the passenger side door took out and through it away. Over all truck ran amazing and smooth

KAYLAL S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS SR S. 
Rating:
3.0

Daniella was helpful. The interior & exterior were very dirty BUT we'd just had a snowstorm so it's understandable.

COREENCURTIN P. 
Rating:
2.0

No one helped with trailer set up and no one on site for return time, very difficult to return using your phone

John K. 
Rating:
4.0

Customer did not leave a comment.

Earl R. 
Rating:
3.0

When we went to pick up our van the office was closed it was 12:30pm the office was locked, no note on the door stating closed early. We had difficulty with the Uhaul app and phone service next to the airport. it took us 1 hour to get the vehicle through the app. very frustrating. when returning the the van, the app gave us difficulty again and wouldnt load the photos, we went inside to the girl at the desk, and she said she would check in the vehicle for us later on her own time. i called 2 hrs later and the vehicle wasnt checked in. that part was very frustrating because there were no other customers.

Praxedis L. 
Rating:
1.0

I had to work through snow banks to get the trailer unstuck with only 2 teenagers to help. e-brake was frozen up and nearly got frost bite trying to pick up the uhaul. Take better care of your equipment, you know we live in the North Country!

William D. 
Rating:
5.0

Customer did not leave a comment.

ROBERTJAY P. 
Rating:
5.0

Service is excellent as is

Larry K. 
Rating:
5.0

None

TERRYSMITH W. 
Rating:
5.0

Customer did not leave a comment.

RICHARDJ D. 
Rating:
1.0

Didn't have the trailer I wanted to rent so went with one that was supposed to be $10 more and ended up being $20 more than was charged for two days when I only had it for three hours was held at the store an extra 45 minutes because the girl at the front desk did not know how to do her job. Called the help center to get half my money back and was told they can't refund me till I spoke with a manager in the next 72hrs. Not happy at all right as of right now.

GEORGE IV M. 
Rating:
4.0

They charged me a cleaning fee for a clean truck.

JONLESLIEA N. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH C. 
Rating:
5.0

It was perfect for what we needed! 🙏

Jonathon S. 
Rating:
3.0

There was no washer fluid for wipers and it became a real safety hazard. There was no instructions on how to open hood of truck to add this fluid. It was a very dangerous situation that I feel needs to be accounted for.

Robert G. 
Rating:
5.0

Excellent service. No improvement necessary

Larry K. 
Rating:
3.0

Customer did not leave a comment.

Jan D. 
Rating:
1.0

Very poor communication. Will not use again. Ryder does a better job of setting up reservations.

David D. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
4.0

Try teaching the counter operator some customer service. When we returned the rental during operating hours there was a sign on the door that said "Be Right Back". We waited an hour and still no one showed up, We left the keys in the return box and I came back the following day to make sure everything was ok with the rental. To me that's poor customer service to be gone that long without stating a return time.

Bradley V. 
Rating:
5.0

Excellent service. No improvement needed

CAMDENMICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

LARRYSTEVEN K. 
Rating:
5.0

Everything went well. Everyone was friendly and helpful. I would definitely use this place again and would refer to others. Thank you for a great experience.

RUTH H. 
Rating:
5.0

Customer did not leave a comment.

Greg T. 
Rating:
3.0

The washer fluid was low, as was the tire pressure. Both warning indicators were on

jon P. 
Rating:
5.0

Nothing. Everything went smoothly.

EDWARDJ L. 
Rating:
5.0

Customer did not leave a comment.

RODNEYCLAYTON B. 
Rating:
5.0

Customer did not leave a comment.

JENNIFERL D. 
Rating:
5.0

Perfect drop off. Fast, easy, nice person.

CECILEM M. 
Rating:
5.0

Customer did not leave a comment.

Gary J. 
Rating:
4.0

Customer did not leave a comment.

Shanzy C. 
Rating:
5.0

Customer did not leave a comment.

NATALIEANNE S. 
Rating:
5.0

Way better experience than the pick up location.

Tim D. 
Rating:
3.0

Customer did not leave a comment.

PAULTHOMAS W. 
Rating:
5.0

Nice location. Very quick service. Knowledgeable staff. Excellent uhaul experience.

Cecile M. 
Rating:
5.0

Customer did not leave a comment.

VINCENTMACK A. 
Rating:
4.0

Signage showig the location was poor and could be improved by placement at the corner where you need to make the turn nto the facility. The builkding was totally first class and I assume that the County owns the building paid for with my and others taxes.

Fred W. 
Rating:
4.0

Customer did not leave a comment.

Shari O. 
Rating:
5.0

Customer did not leave a comment.

JOHNOBRIEN H. 
Rating:
5.0

Customer did not leave a comment.

Kelley F. 
Rating:
5.0

Customer did not leave a comment.

Brittney O. 
Rating:
5.0

Customer did not leave a comment.

JASONROBERT B. 
Rating:
5.0

Good

Valerie F. 
Rating:
4.0

Customer did not leave a comment.

THOMAS M. 
Rating:
3.0

The site was closed during normal business hours. The self checkout app was simple to use but didn't offer a good closure to the experience. Had to call Uhaul to confirm return was processed.

David T. 
Rating:
5.0

I found the entire experience to be fast and easy and I would do it again and recommend it to someone else.

JOHNPATRICK R. 
Rating:
4.0

Customer did not leave a comment.

PATRICKEDWARD M. 
Rating:
2.0

The present location was difficult to find.

RICHARDCLAUDE JR H. 
Rating:
4.0

Customer did not leave a comment.

Daviel P. 
Rating:
1.0

Did not provide necessary electrical cable needed between vehicle's 4 prong connector and the trailer's 4 prong connector. Location was not open during posted hours. Had to wait a half hour for someone to arrive.

ALAN S. 
Rating:
5.0

Customer did not leave a comment.

Diane Z. 
Rating:
5.0

Customer did not leave a comment.

MICHAELC D. 
Rating:
5.0

Customer did not leave a comment.

Theresa G. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
1.0

Building is new and looks fine. Arrived at 3:40 PM on a Tuesday only to find the place closed, what business like this closes at 3:30? Called number on door as instructed which stated the call would be returned, today is Thursday and so far no call to confirm that the trailer was returned. I had to disconnect and park the trailer myself

Jay N. 
Rating:
4.0

I found the website check in and overall functions were annoying . I had to input the info multiple times. The site cleared out all the way back to square one several times.

Mike M. 
Rating:
5.0

Had trouble with the website but it seemed everything worked out and I was properly charged thanks!!

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

Pamela R. 
Rating:
4.0

Put a trash can out front and have longer hours.

PETER B. 
Rating:
4.0

Trim a Lawn was great, Uhaul itself needs to review vehicle needs in the area and update its computer system to better serve their customer base.

JONIL M. 
Rating:
4.0

There was a discrepancy between U-haul's reservation website and U-haul customer service and Trim A Lawn's actual operating hours. When we made the reservation we selected the site based on it being open until 7 pm. We called U-haul (not the site) to confirm the hours of the site's operation the day before we picked up the truck and that operator said it was open until 5 pm. When we got to the site at 4:45 it was closed. Trying to login to use the u-haul self checkin was a nightmare. It didn't work even after following the troubleshooting instructions and then we sat on hold for 20 minutes while waiting for assistance. Instead of helping us check in the operator insisted on troubleshooting the application- another 15 minutes. U-haul's self-check in forces you to remove privacy settings buried deep within the phone's settings. U-haul and Trim a lawn need to make sure they sync the operating times. The site needs cleaning materials and a trash can for off hours drop off. In speaking to the site manager, the trash can will be placed out front for use. The site manager could also help by clearly marking which parking lot to use. U-haul needs to design a better off hours check in system or dispense with the charge for not using their self-checkin app. Customers should not be penalized if they do not want to undo privacy settings. U-haul also needs to revisit and revise their review process. A customer should have access to delete/edit/update their review. Perhaps allow customer access for 7 days after written? Also all operators should know when U-haul changes its review policies. All this being said, the site manager has been very responsive and after multiple emails and phone calls and chats, so has U-haul. We will continue to utilize U-haul and appreciate their efforts to improve their services.

Peter B. 
Rating:
5.0

Meghan was very friendly and professional! Happy to help with all our questions. Truly a great service!

KAMIM S. 
Rating:
4.0

Customer did not leave a comment.

DAVIDWILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Expensive compared to Penske

DENIS L. 
No reviews have been submitted for this location.

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