First….it took about 40 minutes from scheduled pickup to finally get the U-Haul keys! The online system took so long to accept my info that I called thinking something was wrong. Finally, we got approved, but then hand a difficult time retrieving the key! They should prepare you for how long it takes to retrieve the keys. I was 30 minutes late to deliver couches to my client. Lastly, I asked specifically the inside dimensions since I needed to rent a truck big enough for 3 couches not stacked. The length was 15’ across the ceiling, not the floor. We ended up tightly fitting the third in, but was expecting a bit bigger. The young lady in the phone that works at that location was very nice and professional over the phone..
Denise P
Trim A Lawn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Plattsburgh, NY 12901
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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20' truck I rented was very dirty in the cargo area and the front driver side door had to be slammed shut to close properly. Need more staff so there is more than 1 person available to help customers.
Jason CI had no issues with this business. Everything went very smoothly. I have used them in the past with no issues.
Steven OStaff was polite and knowledgeable. Pickup and return was easy.
Jeffrey BCheck lighting on trailers at return along with at pick up, so next customer can be assured that the trailer side will work. there are several types of devices you can plug into a trailer to test them without hooking up to a vehicle. Trucks should be rented FULL, that way there is no guesswork.
MAINLINE A