Teresa at the fairgrounds was super helpful and awesome and helped us out even though it was her weekend. U-haul somehow messed up and didn’t have the 10’ truck I reserved at the location so Teresa had to figure out a way to price match a 25’ truck that was way bigger than we needed and made managing it around my rural driveway a bit harder, though it worked. Because of this change, we were asked kindly to take it to cascade for drop off due to maintenance needs, instead of at the location near airport road in Redding which I had originally scheduled online. This was a bit more out of the way for us, and when it came time to drop it off, we were told we went slightly over our mileage and would be charged for that. We went straight to our home and then to the drop off location. So I am wondering if the charge would have happened had we been able to keep to the originally scheduled drop off location. Teresa’s manager told her to tell me that I would receive a partial reimbursement for the troubles caused by all this, which I did not. I recommend this location because of Teresa’s service, but not because of how U-haul managed the availability of trucks etc.
Brindi Y
Customer Reviews for Trinity County Fair Assn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was closed on Friday - I dropped off the trailer - contacted them on Monday - U-Haul corporate charged me for an extra day even though I had the trailer for only a day.
FRANCIS MTeresa was the one that helped me at this location and she went above and beyond to help me and I appreciate her very much. Very valued employee.
Deborah WIt honestly was way easier then I thought I would be and both the pick up place staff were amazing and friendly. The drop was easier and also friendly.
January AExcellent friendly, helpful, competent, knowledgeable service. Thank you again and again.
Lana CGood service for me
XAO MDrop off location personnel were extremely friendly and helpful. They confirmed all details over the phone ahead of time, and processed my return in person exactly as promised. This is the type of service I usually get from U-Haul.
PETER SEveryone at this location (Trinity County Fairgrounds) was wonderfully helpful, especially Teresa! Thank you!
Gary AThe staff at this location was friendly and made the return seamless, something that is rare these days!
dianna bExcellent experience. Friendly local staff. Easy location. Easy to drive truck.
Lana CNo comment to me was all good thanks
Benito OTeresa does a very good job here she is great to work with. Not much to change here at all.
RICK UVery nice rep.
Loren KI will rent again
Eng HHave trucks and vans available at this location for pickup instead of the nearest location - that happens to be 40 minutes away!
BARBARA MTerrible service! Showed them the paper to prove it’s at the right location and the girl still had an attitude and tried to charge us and extra $100!!
Brandi HThe HAYFORK location is fast and convenient and has courteous staff thank you
CHARLES BIt’s easy Ann friendly
Thomas TKeep a reservation, or keep the customer updated. Answer your phone!!!
April HThey were top notch!!!
ASTRID Dnothing
JOSEPH F