Customer Reviews for Trinity Towers Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Trinity Towers Self Storage

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JEFF W. on

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Russell D. on

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Timmy P. on

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I saw atleast half a dozen brown spiders inside the truck I rented. I was bite by one of the brown spiders and had to go to the hospital. I believe I should get a full refund. Im a combat veteran, I believe I should be given a full refund. I didn't even use the truck because the spiders, I only drove 33 miles with the truck. Horrible experience.

James B. on

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I was charged for items I didn’t use and was told I would receive refund for the error. Haven’t received yet

Jeffrey G. on

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There was no dolly and no option for me to take off charge

Brett D. on

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Great service in and out, on our way and the return was super easy with the app.

Kevin P. on

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Albin G. on

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FRANK Z. on

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Paul F. on

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RICHARD G. on

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Your salesperson was excellent. She is a credit to your company..

Albert F. on

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Quick and easy.

Thomas W. on

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Debra was very pleasant and helpful! She actually made the whole process easy. We would definitely recommend this location to anyone in need of renting a U-Haul. Start to finish 5 STARS!!

Michael S. on

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Not much. No issues at all

Joan H. on

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Very helpful and knowledgeable. Very accommodating Which I appreciated. Deborah was friendly and helpful Location is perfect and will highly recommend

Eva P. on

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Alice L. on

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Nicole S. on

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Dexter I. on

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Rachel H. on

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Nicholas V. on

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Truck was old with high miles and steering was very loose. We were taking it over 100 miles. It was a difficult trip.

MICHAEL D. on

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Italo T. on

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Loved the whole experience and would recommend it to everyone to use Uhaul again and again thanks ??

William P. on

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Dellia M. on

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Great customer service

nathan K. on

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We didn't have a reservation, but stopped by looking for a truck rental. Debra was absolutely wonderful in helping us out quickly & in a very friendly manner. Our office is only a mile or so down the road from this location, and if we ever need a truck rental again, we will certainly come back to this location.

Brett B. on

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HARRIET C. on

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Jarrell H. on

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DAN B. on

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Very easy to rent.

Paul B. on

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Debra is really nice

Christopher B. on

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Nothing, The office was very pleasant to deal with and professional.

Steven C. on

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Debra is amazing! Her professionalism, and patience are top notch. She is very knowledgeable, personable, and willing to go the extra mile.

George C. on

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Deb was amazing. She was very helpful today!!!!

STEVEN D. on

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The Uhaul attendant/assistant was abrupt and timid when interacting with me as a customer. Maybe they were having a bad day. I work customer service and have rented many times and this experience would be the worst.

Mario C. on

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Nicholas T. on

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We have rented a truck from your location for the last 6 years in connection with our annual Food Pantry food collection drive. We have always been very pleased with your service. However, this year we had some issues with the woman in charge of your office. When we picked up the truck she had some difficulty getting us set up in the computer and presenting an estimated contract; she blamed it on the fact that we came in earlier (approximately 1 hour earlier) than we originally said we would pick up the truck. She said it was our fault for coming in earlier, which we don't understand why this would be such a big problem (bad attitude). Also, when we dropped off the truck, she had an issue regarding the amount of gas we replaced in the gas tank; I had replaced the gas to 1/4 of the tank, which was the exact level when we picked it up which is shown on our contract. Her contention was that the needle, while it was resting on the 1/4 of a tank line, was slightly towards the lower side of that line. I told her the needle was clearly on the 1/4 tank line and in the same position as it was when I picked up the truck. She finally agreed it was OK, but I question why she needed to so argumentative; again, it was our fault. This isn't the attitude I would expect from a company's representative.

Barbara D. on

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Ricky F. on

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Marcelino S. on

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JOHN S. on

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Can't think of anything. A very pleasant experience. I thought Debra was wonderful.

William D. on

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mike R. on

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Perfect location. easy check in and return of u haul

Marcos M. on

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When reserving a uhaul online. Make it more clear of the mandatory drop off time before an additional charge will be set. The drop off time on my reservation only showed a date without a time. I thought I had to just return the truck on that date but was charged an extra day for going over the drop off time I had no idea about. Also employee I spoke to reference this at the Trinity towers uhaul location was rude. Dropping off the truck at this location was a hassle due to having to find a spot along the dirt road and walk far back to the main building.

Brian F. on

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Staff is excellent!

craig L. on

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PHILip B. on

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jim H. on

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William J. on

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Poor customer service. Rude, unprofessional staff. Local uhaul firm saved the experience. Uhaul staff were exceptional but Trinity Towers experience forgettable.

Louis B. on

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Travis G. on

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The uhaul i received reeked of marijuana, it was honestly disgusting. Now thanks to this i had to get rid of a couch because the odor moved from the truck to the couch during moving. Called the placed i rented the uhaul from and never got a call back. Wont be using their services or uhaul services again in the future. Super disappointing.

FLAVIO I. on

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Please with the service at Trinity towel storage.

ZBIGNIEW S. on

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The representative of you company was friendly and knowledgeably.

Mike B. on

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MITCHEL P. on

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HAD TO DROP TRUCK OFF ON NEW YEARS DAY AND THEY WERE CLOSED BUT THEY HAD 24HR DROP AND IT WAS SO EASY AND RECIEVED AN EMAIL EARLY NEXT MORNING THAT TRUCK WAS CHECKED IN SO IT PUT MY MIND AT EASE....WORKED OUT PERFECT....THANKS TRINITY TOWERS STORAGE!

Benjamin S. on

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The lady was absolutely rude from the first call until the rental process in person. She was rushed and wouldn’t let my husband even finish reading before signing. No one was there besides us so what the hurry was????

FRANK Z. on

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Please send me another complete final receipt for the van rental. The one I received today is not complete. I can only read the first line..thank you. Frank Z

FRANK Z. on

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Richard M. on

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Only problem is the entrance to 54 and its busy traffic. Not much you can do about it.

Erwin O. on

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Maybe another person in the office. The lady who took care of us, was very friendly and helpful.

Audrey P. on

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Brenda K. on

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JAMIE C. on

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Very nice people there.

Chris M. on

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You did a great job

Kenneth F. on

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Nothing it was super easy!

Sean C. on

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Nice staff.. good location and very very clean

Robert M. on

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Pay attention to your equipment.

Courtney A. on

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Nicki W. on

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Very frustrated with Uhaul corporate. Changed my reservation (to a different location) and never told me and we had an after hours pick up. I also think the after hour pick up steps should be noted somewhere more visible.

robert P. on

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Reserved for 3 days only used 2 I was not charged for third day. Great staff

Mary T. on

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Service was somewhat perfunctory. Location is a bit hard to access when returning a rented truck. There was nothing outstanding about this business, whereas other U-Haul dealers we encountered were more outgoing and helpful, and other sites were easier to access.

Recie B. on

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Devan F. on

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YOANI H. on

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Clint W. on

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Really good experience, easy and convenient at an affordable price. Can’t beat that.

Michael P. on

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William P. on

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Continue what you are doing

Ann L. on

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Carol C. on

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It rained and the truck leaked and my items got wet. The water was coming in through the back.

carlos T. on

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MARIE C. on

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Only issue was reported related to a number of roaches found when the back door was rolled up.

Nicholas S. on

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not a thing, it was such a pleasure to get help from someone that was so pleasant, what a change from our last experience on Old CR54 I"ll recommend you to everyone I know

Toni C. on

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Richard H. on

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Robert H. on

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exceptional customer service. The truck was great and what I needed.

Suzanne M. on

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Have used this location for years for rental van or truck and periodic storage. Great staff. Great service.

john T. on

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William C. on

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ROBERT G. on

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The truck ran well the air conditioner blew strong cold air which was just what you need in Florida. I couldn’t ask for more. This was the best experience I have ever had with Uhaul. The customer service was exceptional! Thank You!

Joy S. on

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Returning a truck to a closed location should be easy. And it would be if you know ahead of time you will need to complete things using the Internet. I had little to no service and pictures were required. It took longer than expected.

Joy S. on

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I knew where the location was and that it would be closed when dropping off the car hauler. I had left my phone and trying to get it checked in was more difficult than anticipated

Cedric A. on

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Debra was very delightful to work with. She was very sweet and helpful and had us rented and completed within minutes.

Michael R. on

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Gary L. on

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There was absolutely nothing to improve on perfection. Barbara made us feel really comfortable and answered all of our questions. The van drove beautifully and the interior was very clean (and we were concerned but didn't have to be once we saw the vehicle.) Thank you for everything and thank Barbara - a wonderful professional dedicated person.

ibrahim A. on

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The truck has a very bad smell.

Amanda N. on

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Joan V. on

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Very nice and professional

david M. on

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Easy 24 hour drop off. Excelent service, even saved a sunpass/epass I left in the truck :)

Stephen C. on

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Dolores B. on

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