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Chase C.
Customer Reviews for Triple A Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All was clean and ready to go
LINDA R.Excellent customer service.
Brett W.Great drop off.
Jerry B.Couldn't find a better business to deal with! Great service!
Pamela R.This location is located at the magical town of Pikeville , I just moved here as a doctor and they made me feel welcomed from the get go. Once I dropped the truck I realized there was no Uber/lyft service in the area plus not good signal. They drove me home, can you believe that? At no cost! Just because they are kind people, god bless them! I will always remember plus they also helped me starting my coins collection. As well when I got home I figured I left a very precious belonging in the truck, and he was there for me to support me and help me find it . If I could give them 20 stars I will. This place is amazing!!!!
Oleandro C.The man on the phone was extremely nice and helpful. We dropped off the uhal after hours without any trouble at all. They have a very convenient little drop box.
TEDDY H.My u-haul representative was amazing. He helped with all my questions and made sure that all my equipment was just what I needed for my move. He went above all expectations. Would definitely recommend to anyone else. Excellent service.
CYNTHIA S.Nothing . The gentleman who helped me was amazing and extremely helpful
MICHAEL N.The best Uhaul location in eastern Kentucky! I used this location 6-7 times over the last few years and each time the guy who runs the place was friendly, professional, and awesome!
David S.Owner was courteous, nice and helpful. Great experience
latasha F.good to go
ROBBY R.very professional and helpful service and very good reflection on Uhaul !
Joseph C.Excellent transaction from start to finish. Your employees are awesome!!! Thank you again!
RANDALL S.Professional staff that answered my questions and was extremely helpful. Will definitely patronize the business again.
Richard R.Location was closed due to being Sunday. Took 3 additional days to do the check-in of the truck. Had to call corporate multiple times and they couldn't reach the owner either. Finally got the check-in completed. Business looked professionally kept however and didn't have an issue parking the truck or finding the key drop.
Larry T.I drove 840 miles to this location. I called an hour before I arrived to confirm rental. The agent told me that what was confirmed equipment by UHaul was not a good idea. When I arrived he said he personally called UHaul and again they confirmed tow dolly. When I loaded my truck on the he straps, they kept popping off and my trip from MA to Kentucky was a complete failure. I still have paperwork showing confirmation that my truck could tow the other truck I had purchased. 1700 miles round trip, $90 hotel and $200 in fuel out of my pocket after UHaul confirmed multiple times this tow dolly. UHaul initially wouldn't even refund dolly rental fee, but later did. Doesn't come close to my losses and truck is still there!
paul H.Very friendly. Very helpful.
Raymond F.Very friendly and helpful.
MICKEL H.they charged us 11.55 more said we didn't fill it up with gas but we filled it till the handle clicked off and wouldn't hold any more
DARIN C.Service was very good.
Reaford M.Adjust your rates. Price was to high.
George P.A+ service as always. If you need anything uhaul related in Pikeville Kentucky go to Triple A Sales. Don't give the prick down the road a penny!
Christopher V.It was a pleasure working with the owner. He was very polite and made the experience easy and enjoyable.
Jennifer M.Uhaul rep Rickey was very helpful and nice. He made the experience easy and simple. I would recommend both locations to friends. I will use uhaul again because of people like Paula and Rickey.
russell J.No one was there so I had to just trust that everything was taken care of
Anna K.Great location, smooth process excellent staff! Highly recommend this location for all your U-Haul needs in Pikeville Ky. This is the only location I will ever rent from in Pikeville. So much friendlier and appreciative of your business than the prick down the road a few miles.
Christopher V.Would give 1000 stars. So nice to have another uhaul dealer in Pikeville,KY who actually knows how to treat customers. Would recommend Triple A sales to anyone needing to rent a uhaul!
Christopher V.The gentleman was very nice and helpful this location is the only location in Pikeville, Kentucky I will reserve a Uhaul truck from. Very friendly and great personality. Great service and would not ask for a better person.
Nolan J.The pick up location was great. Easy to get to and get loaded up. The owner of the location was super friendly and nice and answered all questions. We are going through a very tough time in our nation currently with the Coronavirus epidemic and the owner maintained the measures needed to protect myself as well as himself. Very good job. In the future, when I need a uhaul, I will definitely. use this location again. Kudos!!!
Harding W.Would recommend in a second. Great staff fast service!
Sam J.It was an excellent experience.
William A.Very nice proprietor. Initially could not find my reservation but got it transferred by regional manager.
Laney C.Owner/operator was wonderful and very respectful in assisting me with my pick up and drop off of the rental trailer. Very helpful and will definitely be using AAA for all of my future needs!
William C B.Car transport was wrong...after driving car up I couldn't open the drivers door.. had to crawl out the back as that door barely opened wide enough.
Robert G.I did not know there was a second $75 deposit charge, I got my $75 back BUT ended up with 2 withdrawal charges to the type of card I used (I was only expecting 1) AND if the business is not open the day drop off occurs I think it's ridiculous to charge a $20 convenience fee when I checked the trailer in myself.
janel S.I will definitely use this location again .
George C.The guy at our drop of place was very polite and friendly. I could have talked to the guy for hours because of that. Very knowledgeable guys and would go back to that guy specifically if I needed another Uhaul.
erron H.No suggestions. Everything was smooth and easy
James L.The 15 ft truck size is misleading. It is only 15 ft at the cab over hang. Friends drove a 12 ft from Penske in from Louisville and it was definitely bigger!!!
Greg B.Very convenient to return back to. There was a gas station nearby to fill up! Ricky was super nice and was there after hours waiting on me to return! Definitely will be using him again when I leave from Pikeville!
Melanie P.Rick was great!
Robert O.