Customer Reviews for Triple A Sales
(U-Haul Neighborhood Dealer)

280 reviews

1920 S Mayo Trail   Pikeville, KY 41501
(US 23 South)

(606) 437-7448

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(606) 437-7448

1920 S Mayo Trail
Pikeville, KY 41501
(US 23 South)

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was great!!

Allan L. 
Rating:
4.0

For UHaul: If a customer returns a vehicle with more than the required amount of fuel it should be refunded or at least credited towards future rentals.

DANIEL M. 
Rating:
5.0

Great location - has the best interest of the customer at the top of his priorities. Working with local agents is much better than simply reserving a truck online. Customer service versus simply being a number.

Darwin K. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
3.0

Customer did not leave a comment.

Jason R. 
Rating:
4.0

Customer did not leave a comment.

HOWARD N. 
Rating:
5.0

Everything was great.

paul J. 
Rating:
3.0

Customer did not leave a comment.

Lanna R. 
Rating:
5.0

Triple A Sales was excellent.! The only suggestion I have is each uhaul location should have a supply of vehicles I had to drive a hour to pick this vehicle up where they was a uhaul location closer.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Excellent customer service

Christy J. 
Rating:
5.0

I think I was over charged! I was forced to get the 10ft truck and had to move a family of 6 which meant more trips instead of one! I needed a 26 ft truck and because you your availability I am out almost 500.00 I will never use this again!

Jamie E. 
Rating:
5.0

Customer did not leave a comment.

FRANK C. 
Rating:
5.0

Customer did not leave a comment.

Shirley R. 
Rating:
5.0

The operator of this location is very knowledgeable and made sure that our truck was properly turned in. He is personable and helpful

LONNIE F. 
Rating:
5.0

Customer did not leave a comment.

Donna B. 
Rating:
5.0

Customer did not leave a comment.

Jerry R. 
Rating:
4.0

Customer did not leave a comment.

KENNETH R. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Very friendly service make check back in nice and easy and quick.

Aaron B. 
Rating:
1.0

I was automatically charged $15.00 for a “cleaning fee”, despite me cleaning the trailer prior to drop off. Drop off area is not flat. Trailer rolled back when I unhitched the trailer. No tire stops. This was an after hours drop off.

Javier F. 
Rating:
5.0

The salesman here was incredible. We got a 20' truck and as we were about finished loading, we realized we'd need an additional trailer to fit the last few things. He hooked us up with a trailer in under 30 minutes and even showed me how to get it all connected to the truck. Ultimately, we were able to fit everything in the truck after all so we returned the trailer after hours and he got us a full refund. A U-Haul location is one the of last places I'd expect to be able to have such a great experience since it's just a pickup/drop-off ordeal, but we were actually very impressed with the customer service.

Logan J. 
Rating:
5.0

Outside appearance could be upgraded

LONNIE F. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Erich F. 
Rating:
5.0

Customer did not leave a comment.

Janet A. 
Rating:
5.0

Customer did not leave a comment.

Janet A. 
Rating:
5.0

Customer did not leave a comment.

Jim P. 
Rating:
3.0

This location was way to far. I had confirmed reservations to pick up my U-Haul two weeks before the needed date. I get a call the day before my one way move out of state sending me an hour from my location to get my truck instead of 30 min where my reservation said it would be in Haysi, VA. The gave me a 60 miles credit which did me no good because I would not have exceeded the original miles. So it cost my time, gas at these prices and my truck was either given to someone else or whatever but my reservation was a joke. Never again. Called go U-Haul they didn't do anything and 2 other main offices and nothing . Also called both Haysi they never answered. Some kind of compensation would be nice for the excess gas and time not to.mention inconvenience or taken something off on my rental costs.

Sharon B. 
Rating:
5.0

I don't think my experience could've been any better. The person at this location was professional and very helpful.

William B. 
Rating:
3.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Very nice experience, will definitely be using this service again. Thank you

Wesley F. 
Rating:
5.0

Customer did not leave a comment.

GINA R. 
Rating:
4.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
3.0

Done using uhaul. The extra charge is bull crap.

Joseph W. 
Rating:
2.0

The pikeville location I would not do to the widow wipers was not in good shape. When we got the half way done unloading notice there was bugs. Person was nice but didt chek the truck good before sending it back out.

Tamber L. 
Rating:
4.0

The drop off was simple no need to change anything

Lonnie F. 
Rating:
5.0

Customer did not leave a comment.

KAYLA L. 
Rating:
5.0

Above and beyond very nice people would recommend to anyone

JOHNMARK Y. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
3.0

We had to wait for over an hour on the truck because first we were sent over an hour away to get the truck. Then they told us we couldn't take the truck because it was being moved to another location and we have to drive to that location! We ended up finally getting the truck with no apologies! Very disappointed in how our reservation was handled

Bobby K. 
Rating:
5.0

Customer did not leave a comment.

Rachel T. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
1.0

Customer did not leave a comment.

MARKITA T. 
Rating:
5.0

Customer did not leave a comment.

TRACY F. 
Rating:
5.0

Customer did not leave a comment.

Rocky C. 
Rating:
5.0

Customer did not leave a comment.

Chase C. 
Rating:
5.0

Customer did not leave a comment.

JERRY S. 
Rating:
5.0

Customer did not leave a comment.

WENDI J. 
Rating:
4.0

Customer did not leave a comment.

DON P. 
Rating:
5.0

Customer did not leave a comment.

Catrina A. 
Rating:
5.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

All was clean and ready to go

LINDA R. 
Rating:
5.0

Excellent customer service.

Brett W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Great drop off.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Densil B. 
Rating:
5.0

Customer did not leave a comment.

Alison B. 
Rating:
2.0

Customer did not leave a comment.

Veronica H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Couldn't find a better business to deal with! Great service!

Pamela R. 
Rating:
5.0

This location is located at the magical town of Pikeville , I just moved here as a doctor and they made me feel welcomed from the get go. Once I dropped the truck I realized there was no Uber/lyft service in the area plus not good signal. They drove me home, can you believe that? At no cost! Just because they are kind people, god bless them! I will always remember plus they also helped me starting my coins collection. As well when I got home I figured I left a very precious belonging in the truck, and he was there for me to support me and help me find it . If I could give them 20 stars I will. This place is amazing!!!!

Oleandro C. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

The man on the phone was extremely nice and helpful. We dropped off the uhal after hours without any trouble at all. They have a very convenient little drop box.

TEDDY H. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY J. 
Rating:
5.0

My u-haul representative was amazing. He helped with all my questions and made sure that all my equipment was just what I needed for my move. He went above all expectations. Would definitely recommend to anyone else. Excellent service.

CYNTHIA S. 
Rating:
5.0

Nothing . The gentleman who helped me was amazing and extremely helpful

MICHAEL N. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

dollie B. 
Rating:
5.0

Customer did not leave a comment.

BARBARA W. 
Rating:
5.0

The best Uhaul location in eastern Kentucky! I used this location 6-7 times over the last few years and each time the guy who runs the place was friendly, professional, and awesome!

David S. 
Rating:
4.0

Owner was courteous, nice and helpful. Great experience

latasha F. 
Rating:
5.0

Customer did not leave a comment.

Ellis C. 
Rating:
5.0

good to go

ROBBY R. 
Rating:
4.0

very professional and helpful service and very good reflection on Uhaul !

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Randall P. 
Rating:
5.0

Excellent transaction from start to finish. Your employees are awesome!!! Thank you again!

RANDALL S. 
Rating:
5.0

Customer did not leave a comment.

Austin C. 
Rating:
5.0

Customer did not leave a comment.

Ronnie N. 
Rating:
5.0

Professional staff that answered my questions and was extremely helpful. Will definitely patronize the business again.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

Ashley A. 
Rating:
4.0

Customer did not leave a comment.

Cory S. 
Rating:
4.0

Customer did not leave a comment.

Chester N. 
Rating:
5.0

Location was closed due to being Sunday. Took 3 additional days to do the check-in of the truck. Had to call corporate multiple times and they couldn't reach the owner either. Finally got the check-in completed. Business looked professionally kept however and didn't have an issue parking the truck or finding the key drop.

Larry T. 
Rating:
3.0

I drove 840 miles to this location. I called an hour before I arrived to confirm rental. The agent told me that what was confirmed equipment by UHaul was not a good idea. When I arrived he said he personally called UHaul and again they confirmed tow dolly. When I loaded my truck on the he straps, they kept popping off and my trip from MA to Kentucky was a complete failure. I still have paperwork showing confirmation that my truck could tow the other truck I had purchased. 1700 miles round trip, $90 hotel and $200 in fuel out of my pocket after UHaul confirmed multiple times this tow dolly. UHaul initially wouldn't even refund dolly rental fee, but later did. Doesn't come close to my losses and truck is still there!

paul H. 
Rating:
5.0

Very friendly. Very helpful.

Raymond F. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA H. 
Rating:
5.0

Customer did not leave a comment.

Curt M. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY P. 
Rating:
5.0

Very friendly and helpful.

MICKEL H. 
Rating:
4.0

Customer did not leave a comment.

Joseph R. 
Rating:
1.0

they charged us 11.55 more said we didn't fill it up with gas but we filled it till the handle clicked off and wouldn't hold any more

DARIN C. 
Rating:
5.0

Customer did not leave a comment.

William O. 
Rating:
5.0

Customer did not leave a comment.

Jim P. 
Rating:
5.0

Customer did not leave a comment.

MARY ELAINE K. 
No reviews have been submitted for this location.

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