Customer Reviews for Trojan Storage Of Salem
(U-Haul Neighborhood Dealer)

39 reviews

1241 Hawthorne Ave NE   Salem, OR 97301

(503) 877-1672

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(503) 877-1672

1241 Hawthorne Ave NE
Salem, OR 97301

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: 9 am - 4 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

emmanuel B. 
Rating:
5.0

The van just really needed a bath....it didn't take away from my needs but it needed a bath.

Kelly P. 
Rating:
3.0

Trucks were over booked. A lot of pressure to turn the truck no later than 4P.

Charice M. 
Rating:
5.0

Nathan was neatly dressed, very nice and friendly. Office was clean. We were in and out quickly. Great experience.

David B. 
Rating:
5.0

Customer did not leave a comment.

Adriana R. 
Rating:
5.0

Great customer service

mitch G. 
Rating:
5.0

I reserved a truck online to be picked up at Trojan Storage of Salem and it was ready when I arrived. The transaction was smooth and easy, returning it was even easier.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Caithlyn C. 
Rating:
3.0

No fault of Trojan, I blame U-Haul, which sent me to a facility which doesn't carry Appliance dollies, even I booked the truck (and said Dolly) for the express purpose of moving a refrigerator. Fortunately, the Trojan agent quickly located an appliance Dolly at a U-Haul a few miles away.

Thomas W. 
Rating:
3.0

The price was misleading. I was charged more then expected. Hidden fee's were tacked on. My $29.00 truck turned into 145.00 trip. I returned the truck within 4 hours. That was in town. I put $20. Into the truck to make sure it would be on the 1/4 tank mark.

Leif C. 
Rating:
1.0

I was told that if I changed my drop off location that I would save 30$, and I was also told that since I only received 6 of the 24 moving blankets I reserved that I would save another 20$. This did not happen and when I dropped off the U-Haul in the place I was told to I was charged another 25$ fee for an unknown reason. I am very unhappy with my experience and feel like I was lied to and taken advantage of. Not cool.

Jared L. 
Rating:
5.0

Customer did not leave a comment.

Jeremy G. 
Rating:
1.0

Customer did not leave a comment.

Fabiola C. 
Rating:
5.0

Customer did not leave a comment.

CORRINE E. 
Rating:
5.0

Efficient, friendly service.

SHELLEY W. 
Rating:
5.0

Customer did not leave a comment.

COREY ZACHARIAH B. 
Rating:
1.0

Don't overcharge me next time

ALEXANDER B. 
Rating:
5.0

The agent was efficient and professional. Answered all questions and was very helpful. I will definitely return to this location for future rentals. Thank you !

CHERYL LEE L. 
Rating:
5.0

Customer did not leave a comment.

LESLIE C. 
Rating:
5.0

Customer did not leave a comment.

DONNA W. 
Rating:
5.0

Staff was great. Easy transaction

Jeremy G. 
Rating:
5.0

Customer did not leave a comment.

Amir B. 
Rating:
5.0

I don't have anything to comment about how to improve anything. The service was fast they were friendly and the process was short and reasonable price ty satisfied customer

EMERALD PAULINE P. 
Rating:
5.0

Customer did not leave a comment.

Zhihua W. 
Rating:
5.0

Great customer service skills and happy

Tracy M. 
Rating:
3.0

Customer did not leave a comment.

Jason T. 
Rating:
4.0

The personnel inside were excellent at solving little wrinkles. Kudos to them.

JANET LYNNE B. 
Rating:
5.0

Customer did not leave a comment.

Casey K. 
Rating:
5.0

The back door of the truck was somewhat difficult to open. Everything worked just fine, though.

DONNA LEE M. 
Rating:
5.0

Customer did not leave a comment.

Kendra C. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
4.0

Customer did not leave a comment.

Joel D. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Trojan storage was great and helpful. The overall experience was not. I made the reservation for this location. Received an email update with a new location to pick up the truck. Then after doing the online check in, received a third location for pick up. When I called the 800#, for clarification, they gave me a local number that was supposed to open at 9, but sent me back to the 800 number. Trojan had a truck, helped straighten out the reservation and was helpful.

KATHERINE ANNE Y. 
Rating:
5.0

Customer did not leave a comment.

HELEN JEAN S. 
Rating:
5.0

Very friendly and quick and efficient

SHAULA ELIZABETH C. 
Rating:
5.0

Customer did not leave a comment.

Colby H. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO M. 
No reviews have been submitted for this location.

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