I know nobody will read this because you don't care. But my experience was absolutely terrible. I was told the price I paid at pickup included mileage. I was good with that. I had to request to change the pick up to a different day but still only needed it for a day. We had bad weather that included snow and ice so it made moving a pain. I asked for five hours to be added to the drop off time. The lady at front desk said ok and said it was all taken care of. Once I went to drop off the truck I was told I'd be charged an additional $82. I refused to pay it, disputed the charge and was told I'd be contacted by a U-Haul representative the next day. Instead of that happening the extra $82 was deducted from my account and nobody contacted me. So I reached out via chat and at the end of the conversation the representative tried to act like they cared and understood. Then less than one minute later they sent me a message saying I hadn't replied in three minutes so they were ending the chat. Bottom line is U-Haul doesn't care as long as they get paid. I paid almost $300 for a one day rental and nothing was done to even attempt to explain it or anything. I was basically told it is what is is and that they â€œunderstandâ€. I will never recommend this company to anyone and I will never use U-Haul again.Fred F.
Trojan Storage Of Salem
(U-Haul Neighborhood Dealer)
Salem, OR 97301
- Mon–Tue9 am–5:30 pm
- Thur–Sat9 am–5:30 pm
Special Operating Hours
- 3/31/2023 - 4/10/2023: Closed
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Salem, OR 97301
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Just be betterMarquis B.
The manager, Heidi, was all that is helpful and competent. She made the whole experience nicer than any other I've experienced with U-Haul.Carol V.
Heidi was fantastic very nice and friendly I will go to trojan storage for all my moving and storage needssteve K.
Nothing. The woman that helped us was great, dropped everything else in order to get us on the road. Very much appreciated.Ken C.