Customer Reviews for Trojan Storage Roseville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Trojan Storage Roseville

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Caleb J.
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After moving all day and returning the rental in the next morning. I found out that the location I was returning to was not accepting U-Haul returns. After 2 hours of being on hold and speaking to 3 different representatives I was told to leave the keys underneath the seat and that someone from another location will get the rental. Absolutely terrible customer service and no call or follow up on whether or not they got the vehicle. Would not recommend U-Haul.

Michael W.
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Customer did not leave a comment.

James Y.
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Excellent staff and excellent service is hard to improve on. Clean facility. Clean restroom. Great coffee. Barbara Is Superb! I totally agree that you Are the BEST! Continue !

gian R.
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Attendant was very prompt, thorough and explained everything I need to know as expected Very satisfied

Steve H.
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Customer did not leave a comment.

Alexander S.
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Great experience. Needed a uHaul within the hour and they provided one at a good price. Will go to again.

Ali A.
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The two ladies that helped me at Roseville location were extremely polite and helpful! Thank you!

Eric L.
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The staff was extremely prompt, helpful, polite, and extremely nice!

John B.
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Very nice people working.

Danny S.
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Brie was a pleasure to work with and the overall experience exceeded my expectations

Mike F.
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The ladies were upbeat, knowledgeable and very helpful. They are focused on giving the best possible customer experience.

Reza T.
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Customer did not leave a comment.

Shannon D.
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Excellent customer service!

Jeffrey B.
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Don't change a thing!!

RONALD A.
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Nothing at all. The girl that waited on me was awesome! I believe her name is Bree, just wonderful to deal with. I will be a returning customer.

Jeff M.
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Customer did not leave a comment.

ALONZO S.
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Customer did not leave a comment.

Todd B.
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This location has courteous, friendly customer service.

Mary Jo H.
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The office ladies were very knowledgeable.

Cha V.
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Brie was awesome! So glad she helped me out when I really needed a uhaul to haul to my things.

Jayson G.
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Customer did not leave a comment.

Steven W.
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Staff is very efficient and knowledgeable. I would recommend this location for renting a U-Haul or storage space.

joo C.
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Customer did not leave a comment.

Rolf E.
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Great moving with U-haul

Gail A.
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Keep your great employees!

Stuart M.
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absolutely nothing Bree was fantastic would recommend this location to anyone

Phil S.
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Customer did not leave a comment.

Gladys D.
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Great customer service. The representatives were friendly and explained everything very well. We will definitely use again.

Robert F.
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Everything went smoothly. Great location for pickup with very convenient gas stations for refueling upon return.

Russell K.
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Great truck, and great service. We could not have had a better experience. Brie at the desk is an expert in customer service, she deserves a raise. THANK YOU!!

John L.
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Customer did not leave a comment.

Pamela P.
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Personnel was extremely kind, professional and helpful :). Had a perfect experience!

Timothy S.
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Staff was very friendly and helpful

Rowena R.
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Customer did not leave a comment.

Carol L.
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The customer service is excellent at this location. On 11/15/2019 I rented a van on short notice. Thank you.

Roy D.
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Customer did not leave a comment.

Debra K.
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Customer did not leave a comment.

Lonell H.
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Excellent service! Keep up the good work. Best uhaul experience I've had

Brian S.
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Customer did not leave a comment.

Frank T.
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Van should be cleaned after each use. The inside of the van smelled like it just came from the dumps, especially the seats. I had to pull out the black floor mat to sweep and wash it with soap and water before I could load my new bedroom set. Because of the small, I had to spend money to wrap the mattress and box spring so that the smell wouldn't absorb into my furniture.

Lanelle R.
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Customer did not leave a comment.

Elmer D.
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Selection was limited but they had what I needed at that time. Needed it at the last minute and Aaron made it happen. Last customer of the day and he was very accommodating. Thank you. Elmer Dato

Tamara P.
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The van was dirty inside and out but for what I needed it for, it was fine.

Philip C.
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Customer did not leave a comment.

Kim S.
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Customer did not leave a comment.

Kim S.
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Customer did not leave a comment.

NANCY G.
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The staff was super helpful and quick with the whole process. The truck was easy to drive and very comfortable. A/C worked great on the 95 degree day I rented it for.

Rick G.
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Customer did not leave a comment.

Larry G.
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Everything was ready on time. Quick sign in and exoit.

Samuel W.
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Customer did not leave a comment.

Tim B.
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Customer did not leave a comment.

Gylian U.
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Went reasonably well. Staff were friendly, van was clean. Van needed maintenance so i was worried, but it worked fine. Slight wait time because of customers and gate system. Very good overall.

Ji L.
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Customer did not leave a comment.

Carl J.
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Customer did not leave a comment.

BARBARA W.
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I rented a van, to my discouragement. It held all of the belongings that I wanted to transport, for which I was very pleased. However, the back end of the van was high from the ground and there was nothing to grap for assistance while climbing in it. It resulted in a very difficult move for me.

Edgardo V.
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Customer did not leave a comment.

Susan C.
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Customer did not leave a comment.

Harry B.
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cannot think of anything to improve.

Ashnil S.
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The best in area. I always rent from this location and will continue in future. Thank you.

Josephine J.
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Customer did not leave a comment.

Jacqueline S.
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Very good service

john E.
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Customer did not leave a comment.

fran J.
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Very pleased with the service we received and the truck that we used. The location was perfect, too.

JOHN M.
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Customer did not leave a comment.

David H.
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What I appreciated about this location is that they called me to let me know they had the truck I needed. They could have just forgot about me but they didn't so I appreciate this attention to customers.

Marissa C.
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Customer did not leave a comment.

Jennifer H.
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Customer did not leave a comment.

Simi G.
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very convenient to our location. Barbara was great and let us know the 10' truck did not have a ramp. We did need the ramp and she had a 15' truck with ramp available. Worked out well.

Sandra E.
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Customer did not leave a comment.

Sandra E.
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Always very friendly and efficient

Chris H.
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Customer did not leave a comment.

Ashley S.
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Customer did not leave a comment.

Sandra E.
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Customer did not leave a comment.

Sandra E.
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Customer did not leave a comment.

syantha W.
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Customer did not leave a comment.

Richard W.
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Customer did not leave a comment.

Sandra E.
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Awesome Customer Service always friendly and helpful

Kevin B.
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Customer did not leave a comment.

Sandra E.
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Amazing Customer Service.

Sandra E.
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Very Friendly

Sandra E.
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Staff is very friendly

K A R.
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Customer did not leave a comment.

Sandra E.
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The staff is Amazing at this location. They go above and beyond to take care of us. Thank You Barbara!

Sandra E.
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I set up a corporate account hoping it would save money and time but the way its set up charges me for 75 miles when we only use 13-15 miles per week. So on account it ends up being $ 35 more than if I were to do it on credit card.

Kelley C.
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Customer did not leave a comment.

Michael Z.
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Angela & Barbara were very helpful & professional.

Gary A.
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Customer did not leave a comment.

Michael Z.
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Angela was very informative & attentive. Great experience!

Sandra E.
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The Mobile app needs some help in making it easier instead of more difficult to check out a vehicle

Bob S.
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When you quote the fees for rental indicate the cost of liability insurance. This charge caught me off guard.

Christopher B.
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Customer did not leave a comment.

Jeremy D.
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Customer did not leave a comment.

Jim K.
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Great service

Sherri C.
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Barbara was the best manager at any uhaul I've been to.She was informative and patient. She was pleasant to work with.

roger Q.
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The lady that helped me Barbara was awesome Very courteous On top of things Great follow up. I appreciate her

Kathy Z.
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Barbara and Angela were awesome to work with.

Douglas H.
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Customer did not leave a comment.

William M.
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It was fine.

Stephen E.
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FANTASTIC location! The only reason I have for giving it a less than perfect rating was that when I ordered the truck it was said to be available at my preferred pickup location then changed a day or two prior. That is just bad service.

Stephanie J.
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Excellent!! Best service ever!

No reviews have been submitted for this location.

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