Customer Reviews for Trojan Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Trojan Storage

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Abraham G.
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The service was awesome. These guys are on point. Emmanuel was friendly and efficient. Best experience yet and I've used Uhaul several times in the last year. The other spots suck.

Michael B.
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The agent was THE BEST. He was professional, thorough, and paid excellent attention to detail. He educated me in the essentials of towing a trailer quickly, completely, and in easy to understand language. 5 stars!!!

Jewel T.
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Customer did not leave a comment.

Jessie G.
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Courteous hard working and helpful people working there.

Michael G.
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Nothing great place.

Bart L.
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The only issue was that when I reserved and pre-submitted my info the location was the UHaul Saviors Rd location. Next day I received a confirmation text stating my pickup location was on Eastman Rd. Anyway it worked out OK>

Emanuel G.
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Awesome service

Gary C.
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Customer did not leave a comment.

Corinne F.
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Excellent service. Staff was friendly and easy to work with.

JULIE C.
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Never tell your customer that they will have the truck they want at the location they want or the time they want because it will never happen!!!

Marsyus H.
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Great customer service!

COURTNEY P.
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My pick up location was changed without a notification and the dolly I requested was not available at pick up. This made for a rocky start. However, the gentleman who helped us was really understanding and gave us moving blankets for free. He also allowed us to drop off the van 30 minutes late without charge. He made the experience better.

Esmeralda M.
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Customer did not leave a comment.

Marylin H.
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Customer did not leave a comment.

Jason K.
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Very good customer service

Virginia G.
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Customer did not leave a comment.

Walter W.
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Customer did not leave a comment.

johnisa K.
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Customer did not leave a comment.

Robert P.
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Very helpful staff, much appreciated in these trying times!

denee A.
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This was the best experience we have ever had with U-haul. The staff Armando and Manuel were extremely kind and professional . Prices were upfront, no surprises. I will definitely be returning in the future and referring to all family and friends! Thank you!

Veronica T.
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Customer did not leave a comment.

Art P.
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Customer did not leave a comment.

Robert V.
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Jonathon P.
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Customer did not leave a comment.

Jennifer R.
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Customer did not leave a comment.

john T.
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nice person at desk

Nicole S.
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This place is great, staff is awesome and so helpful. I would highly recommend.

John C.
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The guys were friendly and helpful

Jonathan M.
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Customer did not leave a comment.

Jeanette M.
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Armando has the best customer service, he was awesome.

Paul O.
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Staff was very friendly and made the pick up and return quick and easy will definitely use this location for my next rental.

Mark A.
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Wear funny hats? Free rental trucks?

Rossanna C.
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Armando provided excellent customer service

Timothy S.
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I made a reservation a week before I had to take a much smaller trailer. Because of u hauls lack of caring, I had to make 2 trips instead of one costing me an extra day rental, $50 extra in gas and more time. The dealer I rented this trailer from was great, u haul. Not so much, a week ahead reservation and u haul couldn't fulfill my needs, BS.

Sara M.
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Customer did not leave a comment.

Austin F.
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Everything was really good

Ralph S.
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1) Increase parking area. There is just ONE parking spot (and one handicap spot) at this location! 2) Fix left hand tailgate pin latch on 5x9 trailer.

brenda C.
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Customer did not leave a comment.

Leroy K.
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No signage to show where to leave the keys.

John R.
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Customer did not leave a comment.

Alan G.
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The drop off was okay there's no where to park so you just wait till someone opens up the gate.

Jesse R.
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The employee who checked the Uhaul truck in was friendly and helpful. It was very easy to find this location.

Clark D.
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Customer did not leave a comment.

Toni R.
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Customer did not leave a comment.

Michael K.
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Best rental experience we've ever had! Had to extend time and as long as we communicated w/them no problem. Didn't get charged for time not used.

Thomas H.
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Great service.

Phillip K.
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Nothing realLy

hannah R.
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Customer did not leave a comment.

Dominic M.
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The two gentlemen that tended to me were cordial, knowledgeable and extremely pleasant to speak with!!

charles W.
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This is not an actual Uhaul location, it's an SMALL on the corner car maintenance place.

Robert S.
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Nothing, all is well.

Liz S.
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Customer did not leave a comment.

Angela L.
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I just needed and rented a U-Haul truck from the Trojan Storage location for the day. Luis Meza, with Trojan Storage, was friendly, very helpful and professional with the whole process, thank you!

PHILIP S.
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The team at Trojan Storage went above and beyond to support me in my difficult move. I would change nothing, they treated me with respect and assisted me in every way possible.

Steven A.
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Customer did not leave a comment.

Robert N.
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Customer did not leave a comment.

Reynaldo S.
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Your availability is great and very courteous staffs

Ruby K.
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Customer did not leave a comment.

Greg V.
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Customer did not leave a comment.

Daniel M.
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Customer did not leave a comment.

Mona J.
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Very friendly and helpful staff.

Ricardo S.
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God service

James P.
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Customer did not leave a comment.

Edmund L.
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Very Professional and helpful. Had the truck waiting for mw to pick up. Staff was knowledgeable and friendly.

bob L.
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I booked a truck through the uhaul office on Thompson Blvd in Ventura. I was assured they had a truck for me at the time needed. When your rep called and informed me that somehow in your system I was suddenly going to have to drive 35 miles round trip out of my way to get the truck, I was not pleased. The location in Oxnard is a storage company with only one person on duty. There were several people ahead of me doing storage businesss so it took about, or maybe just over a half an hour to get to me and do the paperwork. This resulted in me getting to my destination very late. When a vehicle is booked make it a firm booking and not subject to the whims of somebody somewhere that doesn't even see the customer. When I called in the “traffic” people were less than helpful, but it seems to be all they could do within your system. Your system needs to be better. The gas gauge read a “fat” quarter tank and was recorded in your system as being 3/8 tank. At 33 gallons for a tank that's $15+ worth of gasoline that I was cheated out of.

Rick H.
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Guys were fantastic! Highly service orientated and friendly.

ERIC S.
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Customer did not leave a comment.

LILI S.
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Customer did not leave a comment.

Mark L.
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Customer did not leave a comment.

Jessica M.
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Customer did not leave a comment.

KENNETH R.
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I didn't double check the mileage, but I'm pretty sure I got jipped about 10 miles. I went straight from Trojan storage to U-Haul moving and storage on Parthinia in Northridge, then straight to 3019 Moss Landing Blvd in Oxnard, then straight back to Trojan which is 98 miles according to the gps, and got charged for 108.... oh well.

Paula S.
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This facility did not have all of the equipment as requested, had to go to another location for the furniture dollies and trailer (pig tail). Original facility let me drive away without trailer lights.

MIKAIELA M.
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Customer did not leave a comment.

Mitzy L.
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This was one of the easiest rentals ever! Luis at Trojan Storage was phenomenal and if I ever have cause to move anything again, I will call U Haul first.

MICHAEL S.
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Trailer was ready to go when planned. Worked great and towed easily. Thanks for your great service.

Jeffrey A.
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No improvements needed. Emmanuel from Trojan storage was very professional and helpful. Would definitely recommend and come back. Thanks again.

David C.
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blankets I ordered were not available

Tim D.
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Staff were friendly and very helpful, thanks guys!

CAMBRIA H.
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Loved the service provided. Thank you

elizabeth B.
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Customer did not leave a comment.

Ezra E.
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Customer did not leave a comment.

Terra W.
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They didn't have a dollie I needed but the guy was very nice. Although I had selected a closer location and didn't notice it had changed which would have been helpful because this location opened earlier.

Sebastian M.
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Customer did not leave a comment.

Haneezain I.
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They did not have an appliance dolly? The interior of the Truck cab was full of Dog fur and not cleaned. Fur was flying inside the cabin while driving.

Patrick H.
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Customer did not leave a comment.

LEWIS G.
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Everyone was helpful and great!

Gregg T.
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They didn't have the number of furniture pads I requested, they did coordinate with another Uhaul dealer for me to get the remaining pads.

NICOLE S.
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Very friendly and helpful staff members.

Marianne H.
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Staff could not find drop off location in computer. System seem difficult to work with. Not user friendly at all.

Michael S.
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Uhaul consistently does not provide equipment where it is confirmed, then sends yo 30 minutes away, there should be some compensation for not being able to perform as promised

Charisa D.
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Trojan storage manager Luis and most of their staff except Emmanuel express non professional behavior. Ghetto verbage to paying customers. Cannot handle themselves in a professional manner to finish reservations. They do not have after hour drop off nor an answering service for unforeseen issues that pertain after or before their unreasonable business hours from 10-6pm. Terrible experience twice in a row now. Very disappointed as I utilize uhual at least once a week for business.

Charles S.
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Customer did not leave a comment.

mauricio R.
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good all good

Marty L.
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Good service and a good vehicle that really needed washing prior to rental.

Daniel G.
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I was not able to pick up trailer at original location was directed to another location this was the second time this has happened to me I

VIC G.
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Customer did not leave a comment.

Judy L.
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Great experience. Can't think of how to improve it. Thank you , Judy

Roque D.
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Customer did not leave a comment.

WENDY L.
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Customer did not leave a comment.

OSCAR C.
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Great customer service

No reviews have been submitted for this location.

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