The staff was professional. There was a little confusion about the time they opened because the website did not match the door. The office was clean.
WILLIAM L
Customer Reviews for Tropicana Belcher Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have the fuel at full so there is no guessing where the little mark is.
GARY OThe Van was filthy inside. Fast food crumbs everywhere, dirty windows. Outside of Van was a dirty bug splattered mess.
TIMOTHY BLovely
HABIL NMike was great, help with an extended rental. Thank you,. Chyna
David ZI don't understand why I pre.checked in online to save time and not stand in line to only have to do it all again once I got there. I wasted time pre.checking in becuase I did the same thing once I got to the location
Rachel BThe whole process was pretty simple and painless.
Jana CGood service and communication. Thanks.
ALF RExcellent transaction!
Mary BCan’t really recommend anything the experience was good 👍🏽
EDWARD NLocation was very professional and gave good customer service
WANDA MKeep it
MARCIO LExcellent service! The girl at the counter was friendly and knowledgeable! Very fast return. She was perfect!!
CLARENCE TDiego and Mark were so great and very Helpfull. I will use your U-Haul services again. Thank you
William Pthe lady that checked in my truck she went to wrong one and want to charge me ove 1000 buck for a one way trip from okala
ANTHONY Owhite dust or sand in cargo area, I had to clean it before loading my furniture in it
Maria RExcellent customer service.
JAMIE SEveryone is fabulous
Deborah MCheck tire pressure and then fill before renting trucks or cargo vans.
Moses KThe entire staff are AMAZING. Super courteous, helpful, knowledgeable and professional. I will be renting again from this location.
WILLIAM PGreat Staff , always a pleasure working with them. They all are very friendly n helpful.
WILLIAM PThe receptionist was so nice, welcoming, and helpful! One of the best customer service experiences I’ve had in a while.
Dunja ZGreat customer service. Very professional n helpful. Thanks Diego n Mark
WILLIAM PI was given a non working vehicle. The back door could not be opened easily or without 2-3 people. I returned the truck at 6am the morning after rented because we could not use it. Could not reach anyone at the 800 number provided for assistance and left message at location truck was picked up from advising them of this. Lost $200.00 for movers that we couldn't use and was still charged for the truck!!
Lori DThe girl I spoke with at first was very sweet and helpful, got us our truck quickly and the gentleman when we returned the vehicle was also very nice! I wish I knew their names for shout outs. If it helps the girl had purple in her hair and was there around 9am and the gentleman had maybe a vest on I think? Was there around 12pm at the 220 belcher location rise and shine storage? Anyways, thank you for the wonderful service!
Solita ESuper friendly staff.
Rick WEquipment was reviewed thoroughly with me before I left the lot. Truck and supplies were accurately provided in the truck. Great rental experience!!
Stephen Ztimely, respectful of our belongings, and respectful
Leonza HNo issues - good experience!
Norm BNothing can be done to improve the next customer because they have done it for this customer
Robert CThe office staff is great , Always positive.
William PDrop off was good right down the street I could’ve rode my bike home.
Lynette MEasy rental, professional staff
Vince RThe only downside was the van smelled very strongly of cigarette smoke. It had less than 10k miles and drove very well. Was very pleased with checking in and dropping off.
Steve MGreat customer service. 10 out of 10!
Natalie PThis solved my problem. Thanks for service and location
Paul HThe issue is not this location. The issue is I reserved at the Waters U-Haul and my reservation was canceled twice because trucks were not returned on time by renters. Then I was referred to this location - a twenty mile drive in each direction. When I dropped it off, I was charged for that 40 miles and the $8 I had to pay for the extra gas.
Michael LThe best service ever.
Dave HI forgot my car magnet in the cab. I haven’t called back to see if it’s in the lost and found
Ronald BSuper easy process and the staff was great
Juan PVery good customers service!
Thanh HYou are doing great. Employees are on top of everything and are very helpful, friendly and appreciate the business. Great job to all. This was my second time and I will go back in the future. Thank you.
Kay DThank you so much.
Yohan CExcellent Customer Service and, great location, would recommend this U-Haul.
Robert MIt would be nice if the ten inch truck had a ramp for loading. Everything else was great, customer service and the job got done successfully. Thank you Uhaul for your service.
keleen dGreat, efficient, quick service. Had the pick-up I wanted. Only 5141 miles on it. It road very smooth and quiet. Got the job done.
Ihor HThis location had it going on. They were friendly and knowledgeable about the van. When I told them about the issues we had they listened. All uhaul locations should be like this place.
Tim SThe interior of the truck was in pretty raggedy shape. The light control assembly was about to fall out of the dashboard. The sun visor retention clip was loose from the ceiling and we had to put it back in a few times. The driver's side armrest was loose and rattling throughout the move. This truck needs some basic TLC.
Kelsey SI almost could not get the truck started multiple times because once key was inserted it would not turn. I had to wiggle and jiggle it many times before it would turn and start
MARK LRented truck at 8am for 12pm drop-off. returned truck at 10am . Mileage used was 5 miles. was then informed that I owed 21.00 for gas because gas gauge indicated 3/4 and was at 7/8 at drop off. Property manager Steven said that's not up to him its uhaul policy. I then stated I would not be using that location again if that is his attitude. He said great he didn't want me back anyway. 5 miles in gas should not cost $21 dollars. He then he only made $3 on my rental , so I guess his attitude is to get you on the gas so he can make his money. Would never use this location again just from Steve's attitude.
Ed JTruck had high mileage expectations met given this. Stayed a little past 5pm appreciated that courtesy. Truck drove great. Thank You.
Mark BDid not realize had to post mileage and gas till after key was dropped as after hours. Hope I was charged extra for that. Was not told that at checkout. Otherwise no problem.
DAVID HEveryone is always friendly and we always use this location for our moving and storage needs.
Asha FKeep the friendly staff.
Randall WExcellent customer service. Staff were kind and friendly.
jodi h