Customer Reviews for Troy Self Storage
(U-Haul Neighborhood Dealer)

12 reviews

409 E Walnut St   Troy, AL 36081

(334) 670-6774

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 12:30 pm
  • Sun: Closed
Special Operating Hours
  • 7/5/2021: Closed

Services at this Location:

Contact Us

(334) 670-6774

409 E Walnut St
Troy, AL 36081

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 12:30 pm
  • Sun: Closed
Special Operating Hours
  • 7/5/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
4.0

The main check-in place could have used a little more space to park. It became congested really fast with people parking just anywhere and uhaul trucks coming in parking wherever they could fit. At least one of the very nice ladies that worked there started rearranging uhauls shortly after opening.

James C. 
Rating:
3.0

She tried to slip insurance in after I told her no. Then I had to go to another location to pick up my trailer that was dirty. Got receipt emailed 5 days later

Brian J. 
Rating:
5.0

I appreciate the overall quality of service. The rep was knowledgeable, kind and friendly. They worked with us in loosening restrictions in regards to the return of the vehicle. Improvements to consider: Not charging an extra fee for not returning the U-haul to the original pickup site.

Jeffrey M. 
Rating:
5.0

Check Google maps for correct address

RHONDA W. 
Rating:
5.0

Make sure the truck is cleaned out and the miles are accurate

Kimberly T. 
Rating:
4.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Jo C. 
Rating:
1.0

This is not an actual drop off address. It is only a storage unit location. When I arrived there, no one was available to ask for assistance. There is no office there. I called the U-haul 800 number, and waited on hold for about 20 minutes before I finally gave up. I then called another location in the area, and they were able to take the trailer return. This whole debacle cost me a wasted hour on a day that time was very important. Please correct this issue so that others do not experience this same misfortune.

MATTHEW D. 
Rating:
5.0

Employees are great and very professional at their job. Great to talk to. Nice atmosphere.

Kelly S. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer Service was exceptional.

Stephen H. 
No reviews have been submitted for this location.

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