Customer Reviews for Truck Shop USA

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Truck Shop USA

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MICHAEL F.
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My transaction went Very Well..

Scott N.
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Don't change locations the night before pickup

Robert M.
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Smooth process from start to finish.

GARY M.
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Customer did not leave a comment.

Kimberly K.
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Nothing! These people really know what they're doing!

LEE S.
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Professional service and responsive. Would certainly use them again.

Dave B.
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Service was excellent! They even adjusted my rental needs to my work schedule. Could not be happier. ????

Stephen N.
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This was my third attempt at getting a truck, Plainfield True Value failed twice before moving here. So do I get $100 or $50 off for my failed reservation?

bruce K.
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Customer did not leave a comment.

Robert P.
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Jason W.
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Nothing

JEREMIAH B.
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Mike L.
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Megan M.
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The guys at this location were awesome! Very fast service and very nice.

Mike L.
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Customer did not leave a comment.

David H.
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Chris R.
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Customer service was outstanding and very helpful

Kim B.
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Customer did not leave a comment.

Jennifer A S.
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Jagabish U.
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Katie M.
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Toua V.
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Aaron W.
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The Truck Shop USA location is great. I have rented UHaul equipment at this location multiple times and everyone is friendly, helpful and efficient.

Patricia S.
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The information on the pamphlet that was given to me should have been a little bit more specific as to what to do with the key. I was a little bit lost as to what to do. It was my very first time renting and reserving a U-Haul truck. By the way, my reservation was changed about three times and the guy I spoke to on Saturday didn't feel as accommodating as I had been promised the night before. The information in the pamphlet that was given to me should've been a little bit more specific as to what to do with the key. I was a little bit lost as to what to do. It was my very first time renting and reserving a U-Haul truck. By the way, my reservation was changed about three times and they guys spoke to on Saturday didn't feel as accommodating as I had been promised the night before. The lady I spoke to on Friday said that the managers would help me and that I had to call after 10 AM. There were no managers after 10 AM. They all took off before then on Saturday morning. Not very customer friendly at all!

David D.
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Only one person available to help with checkout so I had to wait while he took calls and answered questions over the phone.

Peter M.
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Key pick up instructions were wrong. The location did not have a gray key box as indicated. This delayed our move in. Other than that, decent location.

Jamie W.
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I repeat.. I only checked yes I would refer to a friend because everyone moves. Unfortunately, its a lot of trouble to rent a uhaul and NO ONE takes responsibility for anything. I laughed at the last person I spoke to and said let me guess.. Thats not part of your job. Funny how NO ONE at uhaul knows what is going on. I hope to never need uhaul again..

Colin W.
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The pickup process was confusing, as I put a different location in the website reservation. Then I received a call the day prior to pickup telling me where the truck actually was.

Audrey B.
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I was totally satisified with my rental experience. Don't know what they could have done to make it easier or better.

Anthony F.
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Customer did not leave a comment.

thomas C.
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Customer did not leave a comment.

Michael G.
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Truck was dispatched to the wrong location. As a result, we had a late start and put on extra miles.

Casey D.
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The truck was not at the spot we chose they were very rude about it ...

Charlie H.
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Customer did not leave a comment.

JOE B.
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Great people.. Great service

Julia F.
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Customer did not leave a comment.

STEPHANIE H.
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Customer did not leave a comment.

Ken E.
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KENNETH K.
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James C.
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Again, well run operation. Nice people. No surprises.

Mark L.
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Customer did not leave a comment.

Aaron W.
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Scott B.
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Wayyy overcharged. Billed me for 20 miles driving. I only drove 9! Billed me for 2 dollies and 12 furniture pads, and we didn't use any - never even broke the zip ties holding those. This is $30+ extra that I'm being billed. These extra charges need to be reversed.

Robert Z.
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Customer did not leave a comment.

Gregory G.
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Nick S.
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CHAD S.
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SUSAN S.
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Sterling W.
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Dustin F.
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Customer did not leave a comment.

Todd M.
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martin K.
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David R.
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Justin Z.
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Leshawn H.
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Vance U.
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kenneth K.
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Curtious and helpful staff.

mike C.
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Elizabeth F.
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Tom G.
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Very nice

Colin S.
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charged an extra $30 and no one will tell me why. bad business charging more than quoted!!!

Tom G.
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Customer did not leave a comment.

KAREN D.
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Cody H.
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CATHLEEN M.
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Okay, so, I have never in my life had to rent a truck to move anything, but I will never again go through uhaul for anything. When I first went to rent a truck, they literally had nothing available and the next place wouldn't let me use cash, which is understandable, but really annoying. I only needed a truck for a 2 bedroom apartment but the only one they even had available for some reason was the biggest one they offer, so all of my belongings were knocked over everywhere and it was super frustrating for me to deal with. I had noticed a sticker for a free storage unit for a month which I thought was awesome so i called and reserved one. When I'm about to leave to the storage unit, I check the address and it turned out they had booked one in a whole other state than where I needed it. I had then spent almost 2 hours on the phone, mostly on hold with a woman who was patient with my temper, but seemed like she was hardly there at all. By the time I get to the storage unit, I had stood in line for about a half hour while one of the workers was literally on a personal phone call. I then was charged an extra $5 for the smallest storage unit I've ever seen and an extra $10 for a lock that I will most likely never use again in my life. The man who told us which unit we had gave us the wrong number so we had to go back and wait in line for another 20 minutes to ask what our number really was. The building was the most poorly designed thing I had ever seen. The door had a small ridge so that basically everything on your dolly was set to fall off as soon as you get in the building unless you lifted the entire thing up. Our unit had a rat poison box in it which was exceptionally unsettling for me, and the unit itself was at least 6 inches smaller than what it was supposed to be. While sweeping out the truck, I noticed a sticker that said if it wasn't sweeped out it they would charge me $25, and then noticed that at the end of the truck there's a foot of a bunch of ridges that made it so difficult to sweep out and I basically can garuntee that they're going to charge me regardless. I then spent $50 filling up the gas tank to where it says even though it literally wasn't even filled up to that point when I was given the truck. The only time I didn't have a problem during this experience was when i was returning it. Parking it was simple and the man who was working with me made it a quick process so I could get home quickly. The jist of it is that this company is the real life comparison of Eugine Krabs handing Squidward a bill for a list of a bunch of moronic things, such as breathing. It's almost as if this company gives free Lobotomys to their workers.

Peter D.
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Customer did not leave a comment.

donna S.
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They were very helpful!

Michelle H.
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Customer did not leave a comment.

Jason W.
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Eric T.
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Jeremy M.
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Ashtray had a used cig butt in it. Cup holders were sticky. $0.99/mile is outrageous when you have to drive 20 miles round trip

GENELL T.
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Customer did not leave a comment.

JAMES F.
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DWAINE H.
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AMY G.
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William C.
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Very helpful in getting everything hooked up.

Glen H.
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It made it toAZ. Started out bad, wrong location , wrong size trailer trailer in poor condition. Second place was better, trailer worked got loaded up easier. We had to find the drop dealer in AZ. First time doing this, next time will know the process

Stephanie S.
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Truck was nice and worked well but was pretty wet and dirty in the storage area. It is December but thought it could have been cleaned a bit better.

Rick G.
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Customer did not leave a comment.

Timothy J.
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Customer did not leave a comment.

Valerie J.
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Robert P.
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Greg S.
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KATHERINE K.
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Would have been nice if there had been cruise control on the truck.

James V.
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Keep up the great customer service!

dan H.
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A good experience here with helpful employee.

Nathan D.
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Customer did not leave a comment.

Carol B.
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Customer did not leave a comment.

SCOTT F.
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Customer did not leave a comment.

Tim K.
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Customer did not leave a comment.

Cynthia B.
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Customer did not leave a comment.

TOM W.
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Nothing

Don T.
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We received no communication from this location and it was not the preferred location we selected. And the counter person was rude and acted as if we did not already register which we did including driver's license number and vehicle information.

Robert T.
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I requested a 17' truck at a different location and an earlier pickup time. I was given a new location that was 20 miles further away (40 extra miles I had to pay for), a 2 hour later pickup time, and a smaller truck. Very poor customer service from person I talked to, to confirm reservation.

Jennifer G.
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Customer did not leave a comment.

Tino S.
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Customer did not leave a comment.

Tina F.
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I put in gas and brought the has tank to the amount in was told however when it was read by the work he stated it was just below And that it should probably be waved however the individual checking me in did not waive it and charged me almost $5 for what was most likely not even a gallon off has needed to bring it up to the required amount

Kenneth M.
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Location was closed when I returned truck.

Robert M.
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Customer did not leave a comment.

NORMAN K.
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Thank you, the experience & move went well. More locations in & around the Stevens Point, Whiting, Par Ridge & Plover areas would be nice.

No reviews have been submitted for this location.

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