Trailer Rental & Towing in Stevens Point, WI at Truck Shop USA

Okay, so, I have never in my life had to rent a truck to move anything, but I will never again go through uhaul for anything. When I first went to rent a truck, they literally had nothing available and the next place wouldn’t let me use cash, which is understandable, but really annoying. I only needed a truck for a 2 bedroom apartment but the only one they even had available for some reason was the biggest one they offer, so all of my belongings were knocked over everywhere and it was super frustrating for me to deal with. I had noticed a sticker for a free storage unit for a month which I thought was awesome so i called and reserved one. When I’m about to leave to the storage unit, I check the address and it turned out they had booked one in a whole other state than where I needed it. I had then spent almost 2 hours on the phone, mostly on hold with a woman who was patient with my temper, but seemed like she was hardly there at all. By the time I get to the storage unit, I had stood in line for about a half hour while one of the workers was literally on a personal phone call. I then was charged an extra $5 for the smallest storage unit I’ve ever seen and an extra $10 for a lock that I will most likely never use again in my life. The man who told us which unit we had gave us the wrong number so we had to go back and wait in line for another 20 minutes to ask what our number really was. The building was the most poorly designed thing I had ever seen. The door had a small ridge so that basically everything on your dolly was set to fall off as soon as you get in the building unless you lifted the entire thing up. Our unit had a rat poison box in it which was exceptionally unsettling for me, and the unit itself was at least 6 inches smaller than what it was supposed to be. While sweeping out the truck, I noticed a sticker that said if it wasn’t sweeped out it they would charge me $25, and then noticed that at the end of the truck there’s a foot of a bunch of ridges that made it so difficult to sweep out and I basically can garuntee that they’re going to charge me regardless. I then spent $50 filling up the gas tank to where it says even though it literally wasn’t even filled up to that point when I was given the truck. The only time I didn’t have a problem during this experience was when i was returning it. Parking it was simple and the man who was working with me made it a quick process so I could get home quickly. The jist of it is that this company is the real life comparison of Eugine Krabs handing Squidward a bill for a list of a bunch of moronic things, such as breathing. It’s almost as if this company gives free Lobotomys to their workers.

They were very helpful!

Ashtray had a used cig butt in it. Cup holders were sticky. $0.99/mile is outrageous when you have to drive 20 miles round trip

Very helpful in getting everything hooked up.

It made it toAZ. Started out bad, wrong location , wrong size trailer trailer in poor condition. Second place was better, trailer worked got loaded up easier. We had to find the drop dealer in AZ. First time doing this, next time will know the process

Truck was nice and worked well but was pretty wet and dirty in the storage area. It is December but thought it could have been cleaned a bit better.

Would have been nice if there had been cruise control on the truck.

Keep up the great customer service!

A good experience here with helpful employee.

Nothing

We received no communication from this location and it was not the preferred location we selected. And the counter person was rude and acted as if we did not already register which we did including driver's license number and vehicle information.

I requested a 17' truck at a different location and an earlier pickup time. I was given a new location that was 20 miles further away (40 extra miles I had to pay for), a 2 hour later pickup time, and a smaller truck. Very poor customer service from person I talked to, to confirm reservation.

I put in gas and brought the has tank to the amount in was told however when it was read by the work he stated it was just below And that it should probably be waved however the individual checking me in did not waive it and charged me almost $5 for what was most likely not even a gallon off has needed to bring it up to the required amount

Location was closed when I returned truck.

Thank you, the experience & move went well. More locations in & around the Stevens Point, Whiting, Par Ridge & Plover areas would be nice.

Continue the very accommodating, friendly customer service. Thank you