I'll call tomorrow, regarding my experience. Bad truck and no Jack on trailer? Not happy. Total disrupted my move. I also have personal property damage for a claim. The ride damage several pieces of my property. I'm still addressing this issue.
KURT T
Customer Reviews for Trucked Up
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvement needed
ROBIN SNothing
JEFFREY CExtremely friendly staff, very helpful and well organized.We have used them before and would recommend them to anyone that needs to rent a U-haul in this area
Garrison WDawn was amazing to work with! Everything went so smooth!
Debby FGreat crew. Excellent pickup experience!
Mike SDawn was great. Easy pick up and drop off. Highly recommend to anyone in Rome area!
Kathy WMirror on the right side need to be tightened as would not stay in place. Tires may need to be balanced as a little rough riding. Otherwise, excellent condition. Truck handled well and we were able to haul 330 boxes of 25# peaches over 100 miles to bring to site to distribute to purchasers. Raising money for scholarships for our Rome Kiwanis Club. Employees at the U Haul rental site were terrific to work with on renting the truck. Appreciate the kindness on their part making rental easy. Thanks John Pillsbury.
John PMore money then what was approved was taken, it was extremely difficult as a new user to figure out the mobile app.
Brittany HEasy to reserve, easy to pick up, great price!
Richard MI honestly cannot think of a single thing to improve. Absolutely excellent customer service and a great rental experience. Thank you!
Alex CNothing, everything was great‼️
Chad TGreat place! Helpful and friendly. Thanks Dawn!
Candis LIf you want a great experience renting a UHAUL choose trucked up in Rome. Dawn was absolutely fantastic and was fast at getting me my rental. Steve was good company and conversation while dawn was working on getting me a 20 foot truck. I put 5 stars because 10 wasn’t an option. 10/10 highly recommend
James AThe mobile check in was a little more than I expected. I started my check in about 10 minutes before and honestly should have started about 30 minutes before. So I lost 30 minutes of my time.
Ashley WThere was a wire sticking out of the driver seat that gouged into my leg, it hurt. but could’ve been a lot worse if I was wearing shorts or leggings
Melissa OService was great ! Easy loading and unloading!
Garry CFriendly service.
johnny cThe location is great. U'Haul's online reservation, check-in and check-out software is a huge pain in the butt.
David S5 star service!!!
JAMIE SI was charged for a second day of rental I called when the charge came through and was told they would call me back. They never called me back. I went by a week later thinking they just needed time and was told they would call me back. They never did. I rented the trailer on a Friday at 4pm and returned it the next day on Saturday before 4pm. They are closed on the weekend and nobody was there to check me in. I’ve made two attempts to contact them and don’t know what else to do. I did my part and as agreed. I would love for someone to contact me.
Dorsey YGreat job
Chris NMy wife and I have rented a few trucks from this location in the last few months and every time we do we are very satisfied with our experience. The owners are the nicest people and we always look forward to seeing and catching up with them. I will definitely recommend them to anyone I know who needs a truck.
Matthew FVery frindly and a pleasure to work with.
Charles GOwners were friendly, competent and professional. Great experience.
Parks BGive this location more variety of vehicles to chose from they did not have pick up trucks or Vans to rent on daily basis Great service friendly staff winning combination
Rich MI got charged for a dolly $7. I never received. Other than that. GREAT service
Lorena MTruck was not cleaned well. Found food, medicine and more from previous renter. Driver side mirror was broken/loose making maneuvering difficult
Lane BU-Haul MUST upgrade the app, the mobile check in and truck return process is HORRIBLE through the app and you can't pick it up at off hours, which is the entire purpose of the app if it doesn't work well! You have to upload a DL pic each time, the photos taken don't load in a timely manner, and the GPS doesn't pickup your location accurately! Upgrade is desperately needed !
BRANDIE TThere is old food in the driver side door pocket. I did not eat in the truck. The driver's seat does not sit evenly.
Robert SEverything was good
William PTeam at Line X were great! Pick-up and Drop-off were easy and all questions addressed. Excellent customer service! There was a discrepancy online when completing the reservation. The 10’ truck online shows it includes a built-in ramp to support loading/unloading; however, when I picked up the truck, it did not have a ramp. I think this is a UHaul issue and not reflective of the Line X team.
Lindsey HImprove the app/mobile check-in/out service
Joseph AThe moving experience went extremely well, thanks to UHaul!
cathy mThe things needed to complete on the APP the day off wasted 1 hour of my time as the network was down and I should have been able to upload my license, references, contact information BEFORE I arrived. This was not an option as I checked daily until pickup. The only thing I should have done on pick up day was get the code and look for damage. The APP not fully working and taking minuets to load or time out will cause me to not use UHAUL in the future.
Chris CI would not change a thing. Just always have plenty of things to rent so I don't have to go anywhere else.
WADDIE JThe staff is very professional, courteous and accommodating. The equipment we've received is always clean and in good condition.
MICHAEL KLovely experience! Would recommend anyone to go there. Nice folks!
Michael HNA
Dewey HVery prompt and friendly service. Great experience!!
David PAgain, great group of people to work with. Check in was quick and easy.
James SNot charge so much and make sure the vehicle is well maintained.
Kyle BWas soso
Marvin BThey were closed when I dropped off but everything was easy and great!
Maria Cyour 24/7 app sux would not work for me !!! I tried 3 times for 30min. could not get it to work, will not ever use are try to use it again.
steve mLocation did not have an appliance cart when I went to pick up the trailer
Mason HQuick and easy return. I would recommend.
Tracy H