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Teresa E
Customer Reviews for Trucked Up
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great!!!
KELLY FI scheduled 2+ weeks in advance thru the Rome, Shorter Ave location. 3 days before pick up I received a call that Shorter Ave would not have the 15 ft truck I requested. But if I drove 30 mins away I was promised the trucki needed. All way arranged. I got to the location with the man I was paying to help me. But there was no truck. Customer service sent me back to Rome (10 mins from my house) to pick up a truck from a closed location. I was not able to check out online for some reason so me and the man I hired to help me wasted 2 hours trying to get a truck. I finally got the truck at Trucked Up in Rome. But since they were closed I could not get the moving pads I needed. I was told I could go to the Shorter Ave location and get pads. The next day I go and they have no pads. I had to go to Wal-mart for straps to hold my furniture in place on the truck. The young lady at the Shorter Ave option apologized for the issues I had and did her very best to make things work out. And she did. It was not the young ladies fault. It's the fault of U-haul that do not provide their staff or customers with the care and work environment needed to make a positive experience. This was extremely disappointing and the only negative part of my moving experience. This comment won't make a difference but I won't use U-haul again, I feel sorry for their employees and U-haul REALLY needs to DO BETTER!!! These things greatly effect people's lives.
Marian BOur experience was quite good overall with one disappointment. The previous renter failed to gas the Uhaul. We were told to 'bring it back with one eighth tank" but that is difficult to know when first filling (which we put $60 gas in). When asking for a fuel credit we were told we would get $12.60 back (which we did) but probably ended up $25-$30 short for a problem we did not create. This has to have happened before at Uhaul and we are surprised there was not some sort of fix to make us feel whole.
Brad WTruck lights out, box had a gas odor from previous use. Also the loose part sitting on passenger floor seems crazy. Horrible renting experience, will look elsewhere for next uhaul rental.
JONATHON BEXCELLENT ASSISTANCE BY DAWN AT THE FRONT DESK AS WE RENTED THE TRUCK AND CHECKED IT BACK IN.
THOMAS GGreat service. Very helpful.
ALTON DService excellent
Everett JGreat service, will use again for future needs.
ROBERT RFriendly and extremely nice customer service. Highly recommended!!
SEAN Ftruck needed work
CHRISTOPHER AAll staff were very friendly and knowledgeable. It was a fast easy experience.
Charles HWonderful staff and great service! Thank you to the folks at Trucked Up!
CLARENCE MDawn is top notch in he service and going beyond what she needs to do!!
DANNY FVery friendly and personable when I called about late drop off.
Cheryl ENothing. My experience was great. The lady who works there is amazing
Imon SVery helpful
Ed PGOOD SERVICE
DRENA TEasy to park even in the already busy lot, staff was nice and I was in and out.
KAYLA PDawn was fantastic to work with. Friendly, helpful and professional. We have rented here in the past and Will always rent from here in the future.
JAMES DBe more knowledgeable about the job.
KENNETH TEverything Nice and clear. Quick Pickup
CYRIAC VThe owners of the business where we picked up and dropped off the U-Haul rental (Trucked Up in Rome Georgia) are incredibly friendly. I preferentially go to their location rather than the U-Haul corporate store in Rome because the experience is so much better.
PETER MVery helpful
DOUGLAS ADawn is super helpful! We really appreciated her help!
WILLIAM WEasy peasy, friendly staff
THOMAS SDawn is over the top with how she handles her customers and she is always very helpful about anything we need. she will find a truck if she doesn't have one in her fleet we can't say enough about the great service they give us in the last few years!!
ROBERT LHi ! They are great came out to my car before I ever got out & disconnected & removed the trailer. Then the checkout lady come & said everything is good & will email a receipt.
Katesha DFrom start to finish we had a wonderful experience.
Debbie RNothing I can think of at this time.
CURTIS Wwe were pleased completely
JOSHUA KYou should have a trailer hitch locks available with the rent
DENNIS SI'll call tomorrow, regarding my experience. Bad truck and no Jack on trailer? Not happy. Total disrupted my move. I also have personal property damage for a claim. The ride damage several pieces of my property. I'm still addressing this issue.
KURT TNo improvement needed
ROBIN SNothing
JEFFREY CExtremely friendly staff, very helpful and well organized.We have used them before and would recommend them to anyone that needs to rent a U-haul in this area
Garrison WDawn was amazing to work with! Everything went so smooth!
Debby FGreat crew. Excellent pickup experience!
Mike SDawn was great. Easy pick up and drop off. Highly recommend to anyone in Rome area!
Kathy WMirror on the right side need to be tightened as would not stay in place. Tires may need to be balanced as a little rough riding. Otherwise, excellent condition. Truck handled well and we were able to haul 330 boxes of 25# peaches over 100 miles to bring to site to distribute to purchasers. Raising money for scholarships for our Rome Kiwanis Club. Employees at the U Haul rental site were terrific to work with on renting the truck. Appreciate the kindness on their part making rental easy. Thanks John Pillsbury.
John PMore money then what was approved was taken, it was extremely difficult as a new user to figure out the mobile app.
Brittany HEasy to reserve, easy to pick up, great price!
Richard MI honestly cannot think of a single thing to improve. Absolutely excellent customer service and a great rental experience. Thank you!
Alex CNothing, everything was great‼️
Chad TGreat place! Helpful and friendly. Thanks Dawn!
Candis LIf you want a great experience renting a UHAUL choose trucked up in Rome. Dawn was absolutely fantastic and was fast at getting me my rental. Steve was good company and conversation while dawn was working on getting me a 20 foot truck. I put 5 stars because 10 wasn’t an option. 10/10 highly recommend
James A