Customer Reviews for True Master Storage
(U-Haul Neighborhood Dealer)

107 reviews

2029 Junction Hwy   Kerrville, TX 78028

(830) 895-0409

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(830) 895-0409

2029 Junction Hwy
Kerrville, TX 78028

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Service was great!

Santiago L. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Thank you. I'll be back.

Carl S. 
Rating:
5.0

Customer did not leave a comment.

Paris G. 
Rating:
5.0

None

Bob C. 
Rating:
5.0

Customer did not leave a comment.

James U. 
Rating:
5.0

I was referred to this location from another local U-Haul on Memorial Blvd since they did not have a smaller trailer available for a one-way trip. However, The manager was very friendly and helpful - She even found an available trailer across town and booked the reservation for me. At the referred location, Truemaster Storage on Hwy 27, both of the folks who helped me were equally friendly and helpful. The pickup process only took about 15 minutes and I was on my way. Feels good to have a transaction go so well - Thanks to all!

Doug P. 
Rating:
5.0

This Uhaul team was superb!

claudette L. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
2.0

Person who rented me the trailer asked if I wanted 2 complimentary days at no charge. I said that would be helpful, then I am told he lied and charged me for the days anyway, which was of course billed by dropping off 200 miles away. I have rented 5 times from uhaul over the past 30 days, this was the only bad experience.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
5.0

Requested trailer not available, upgraded to larger one no extra cost.

JOSEPH S. 
Rating:
5.0

Everything was great! The salesman was really nice too!

Lindsey E. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Check-in was quick and easy.

Monty M. 
Rating:
1.0

This pick up location was 48 miles from the location when I set up the rental. It was too late to cancel and find a different rental truck. However this will keep me from renting with uhaul in the future

Patrick A. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

Melissa T. 
Rating:
5.0

Customer did not leave a comment.

George A. 
Rating:
5.0

Everything good

Luis B. 
Rating:
5.0

Customer did not leave a comment.

Samuel J. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
4.0

Check equipment, especially the tires!

Teri J. 
Rating:
2.0

The 2 front wheel straps on the auto hauler kept falling off while driving & they were properly tightened. They look broken! We Had 1 blow out & 1 flat on the 15 foot truck while on a busy highway. We will not rent from u haul again if we can help it!

jOE G. 
Rating:
5.0

Customer did not leave a comment.

laura C. 
Rating:
4.0

Was asked if they could help me as I walked in, got the paperwork done quickly and left with a trailer to use locally. When are I returned they help me unload it in less than five minutes and I was on my way. Experience there was great.

Tollie T. 
Rating:
5.0

Great service

Steven B. 
Rating:
5.0

Customer did not leave a comment.

JOSE O. 
Rating:
1.0

The truck we reserved (26 foot) was not there at the designated time when we went to pick it up. We in turn were only given a 20 foot truck which really messed up our move. We still have stuff at the old house that needs to be moved because it all wouldn't fit in this one. Very dissatisfied with u-haul and their inability to provide what is reserved. This is also not the first time we have had an issue, in our last move we reserved the same truck and that location also did not have it. Very negative experiences with uhaul.

Justin E. 
Rating:
3.0

Customer did not leave a comment.

SAMUEL. M. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
4.0

Customer did not leave a comment.

claudette L. 
Rating:
5.0

Have them walk thru the equipment before you sign off on anything! My rental had a couple of issues that should have been addressed.

Teri J. 
Rating:
3.0

Dirty oil residue on floor of trailer at front of cargo bed and on inside of tailgate.Small bits of wood debris as well. Photo taken at time of pick-up. This is the 4th time of renting this trailer from this location, last time I had to clean a wire harness connector on the trailer to get all trailer lights working correctly. Some for of credit back would seem appropriate given 2 out of 4 rentals did not meet an acceptable standard. Feel free to contact me. Thank you, Austin Z

Austin Z. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia R. 
Rating:
5.0

We are very pleased with the quality, service and professionalism we received.

Edward L. 
Rating:
4.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Very helpful. Service was quick

Jose N. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE F. 
Rating:
5.0

Customer did not leave a comment.

Dustin S. 
Rating:
5.0

Polite, efficient service.

John M. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Tobin T. 
Rating:
5.0

Customer did not leave a comment.

Veronica S. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
5.0

Great customer service

Edward L. 
Rating:
5.0

Best move experience ever. Crystal helped us secure the right equipment, select moving tools and supplies and make changes as our move dates changed. We highly recommend this Uhaul!!

STEPHANIE C. 
Rating:
5.0

The agent was very nice and helped us with everything. He went beyond his duty to make sure we were safe

Carol C. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Robert, the clerk who processed the pick-up was professional and courteous, he assisted with hooking up the trailer and made sure I had everything I needed for the trip.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Gary T. 
Rating:
3.0

The trailer lights would not function during initial testing. Tester device connect to the truck harness passed. The trailer wiring harness has a mid-line connector that once I disconnected and cleaned the contacts every light functioned on the trailer as expected. Better maintenance would be beneficial to reduce complication at time of rental.

Austin Z. 
Rating:
5.0

One of the best uhaul in Texas! Highly recommend!!

Jesus A. 
Rating:
5.0

Customer did not leave a comment.

Garret G. 
Rating:
5.0

Excellent service! The people were extremely kind and very helpful. The location was very clean.

Kelli G. 
Rating:
5.0

Customer Service is Alive & Thriving here! That's why I always come back. A lot less expensive & a whole lot less hassle than having my own trailer. Thank You!

ALAN J. 
Rating:
4.0

Customer did not leave a comment.

troy W. 
Rating:
5.0

Crystal in kerrville is great. Took care of what all was needed. Hook us up and gave several packing tips. On the drop off in Plano 103 temp and guy there friendly back trailor in spot unhooked and. Check me out on his phone..took less than 5 minutes

michael C. 
Rating:
5.0

Krystal was very helpful and answered any and all questions

Scott B. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

I just dropped the truck off after hours so I don't have any notes on them.

Traci F. 
Rating:
5.0

Customer did not leave a comment.

Nancy K. 
Rating:
5.0

Customer did not leave a comment.

Lynn F. 
Rating:
5.0

Very friendly nice staff, pleasant and helpful. Will use them again

Liz J. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
2.0

The problems we had were that there was no communication about the location being close the day that we tried to pick up the trailer so we had to change around moving plans. Then the next day that we went to pick it up they still did not have a trailer ready. Thankfully there was a trailer we were able to use that did have a broken tail light. Would be nice to have a discount on that

Christian C. 
Rating:
3.0

it was the friday of the memorial weekend and there was only 1 attendant at 2pm. i arrived for my 2pm appt and waited 30 minutes to be processed. my experience with attendant was very helpful and thorough. I felt very secure and taken care of. I paid upfront with card only to find a discrepancy with my drop off location.

jessiame L. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Judi W. 
Rating:
1.0

After drving for three hours and then waiting for nearly an hour in the store to pick-up my RESERVED PRE-PAID 6x12 trailer, I noticedt the store manager was hooking up the (2) remaining 6x12 trailers to another customer's vehicles - a customer that did not have a reservation.When I inquired before either trailer was hooked-up to the other customer, he said he made a mistake an could I use a 5x8 instead. He then said he could get me a trailer, but would I mind waiting until he had taken care of the customers who arrived after me first! I told him yes I would mind. I eventually had to drive to another location to get the 6x12 trailer. Most disappointing experience.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Kathleen T. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Debra D. 
Rating:
5.0

Outstanding service. All employees were polite, friendly, professional and extremely helpful. I am sorry I didn't get the names of the Supervisor and his employee . Both are significant assets to your company.

Joseph K. 
Rating:
5.0

Seemed like a fast easy process and I honestly am ashamed I haven't rented more trucks and trailers for around town needs. Very helpful!

ANDREW JOHN M. 
Rating:
5.0

You guys are great…made everything so smooth! Have already recommended you to my neighbor. (A friend wishes you had a trailer with a ramp he could load his ATV upon.)

ALAN J. 
Rating:
5.0

Great service

kristie S. 
Rating:
5.0

The Man That delivered and picked up the pod did an amazing job. We really appreciated his service.

mellissa D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Anders H. 
Rating:
5.0

Excellent experience in every way thanks!

Gabriel S. 
Rating:
3.0

It would have been very helpful "if" the people that I rented the truck from told me and made it clear what the expectations were of how to "leave" the truck on a weekend. Plus cleaning out the truck etc. Otherwise, i find it very interesting how uhaul makes it all work!!!

Harley S. 
Rating:
4.0

Was very busy, several customers arriving at same time & waiting with only one representative but she knew how to greet everyone and take care of everyone with great customer service and she was very fast & efficient.

Deanna D. 
Rating:
5.0

Customer did not leave a comment.

Ken B. 
Rating:
5.0

Customer did not leave a comment.

Mary D. 
Rating:
5.0

Guided me in backing up the trailer in a driving rain - wow!

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Caryn G. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
5.0

Thank you , best uhal renatal in town

Gabriel V. 
Rating:
5.0

We'll-run, efficient, well-organized, perfect. Thanks!

marguirite H. 
Rating:
4.0

Customer did not leave a comment.

Wesley C. 
Rating:
3.0

They did not have my furniture pads and wanted me to drive 30 mile out of my way to pick then up.

James H. 
Rating:
5.0

Customer did not leave a comment.

Pam V. 
No reviews have been submitted for this location.

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